Customer Service Clinical Supervisor
Resume:
MARISHA WILLIAMS, RN
Jeffersonville, IN 47130
aduvu1@r.postjobfree.com
OBJECTIVE
Join a patient-centered healthcare team that promotes clinical growth and development within a culture of mutual trust & respect.
SKILLS
Dedicated RN with 13 years of diverse clinical experience with proficiency in complex care management, interdisciplinary coordination, and community-based care models.
EXPERIENCE
CLINICAL LEAD, ALTERNATE ADMINISTRATOR, MAXIM HEALTHCARE SERVICES
JULY 2022 – PRESENT
Acts as lead clinician to provide supervision and oversight of team of Clinical Supervisor RNs as required. Acts as stand-in administrator responsible for maintaining the clinical operations of the branch when required. Ensures compliance with all federal, state, and Company regulations and ACHC accreditation. Assists in compliance audits and state surveys as required. Provides mentorship, orientation, and training to new clinical supervisors within local branch and across Area offices as needed.
RN CLINICAL SUPERVISOR, MAXIM HEALTHCARE SERVICES
December 2016 – PRESENT
Provides clinical oversight of skilled and unskilled home health services. Develops and maintains individualized plans of care for 30+ patient census as assigned. Responsible for the supervision and development of field staff (RNs, LPNs, CNA/HHAs). Facilitates staff interviews, new hire orientation, competency assessments, clinical advancement trainings for pediatric, tracheostomy, and mechanical ventilation skills. Completes regular performance management duties annually and as assigned. Develops clinical relationships with local referral sources and retains existing client and customer relationships. Participates in quality assurance performance improvement projects including focused chart review.
STAFF RN, MAXIM HEALTHCARE SERVICEs
February 2016 – November 2016
Delivered direct quality patient care to complex, chronically ill pediatric, adult, and geriatric patients in the home setting. Maintenance of compliant documentation and effective office communication. Provided float nurse duties to provide nursing care across patient population from infancy to end-of-life at will and as needed to meet client needs. Facilitate direct care coordination with interdisciplinary care teams. Orient new staff to patient care.
STAFF RN, CLARK MEMORIAL HOSPITAL
October 2009 – February 2016
Provided direct patient care in Emergency Room (2009-2012), Ambulatory Care (2011-2014), Cardiac Cath Lab (2014-2016), and Care Coordination (2015-2016) departments. Provided exceptional customer service to patient and families with acute care needs. Worked effectively within interdisciplinary care teams to coordinate discharge planning and outpatient services for improved healthcare management and reduce rehospitalization rate. Demonstrated ability to seamlessly transition and adapt to a diverse array of healthcare environments while maintaining quality care and customer expectations.
EDUCATION AND LICENSURE
REGISTERED NURSE, 2009 –Indiana Compact, 28186873C
BLS – CPR certified
OASIS assessment, validation, and transmission
Complete COVID-19 Vaccination Series
REFERENCES AVAILABLE UPON REQUEST
2
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