FELICIA BROWN-NELSON

Maywood, Illinois ***** aduvtl@r.postjobfree.com 312-***-****

Accountant with account management experience, client relations and reconciling accounts. Known for being people-oriented, efficient, and finding the best results. Analytical thinker with excellent abilities in resolving disputes and managing client defaults in a minimal time frame. Energetic self-starter that is loyal, committed and sets high standards.

EDUCATION

Keller Graduate School of Management; Downers Grove, IL: Master’s in Accounting and Finance

National Louis University; Chicago, IL: Bachelor’s Degree in Business Management

Lean Six Sigma - Certified

PROFESSIONAL EXPERIENCE

Crafting Profitable Alignments Maywood, IL June 2018 – Current

Tax Preparer / Bookkeeper / Accountant – Independent Contractor

Completing Personal and Business Taxes

Working with Clients to align their books using QuickBooks

Consulting 4-Unit Real Estate Property collecting rent and working with tenants and maintenance

Beacon Hill – Contract Position Oak Brook, IL August 2022 – November 2022

Accountant

Prepared journal entries with the appropriate supporting back-up documentation

Prepared supporting work papers for balance sheet accounts (prepaids, deferred rent, fixed assets, depreciation/amortization, accruals, etc.)

Reviewed and approved payable’s batches prior to check processing

Reviewed and approved tenant’s receipt batches, correctly identifying the application of each receipt

Analyzing income statement providing clear and comprehensive variance to budget explanations

Reviewed the prepared financial statement package prior to submission to the Accounting Manager to ensure that all prepared schedules reconcile to the applicable accounts and other schedules, including documentation of any reconciled differences

Resolving and documenting responses to review notes from Accounting Manager review

Managing property funds daily, including preparation of Cash Flows and ad-hoc reconciliations

Reconciliation of all bank statements, with follow-up and timely resolution of all reconciling items

Review and approve monthly scheduled charges for tenants

Calculate and enter non-recurring charges such as quarterly billings or late fees onto tenant accounts

Prepare and review of the annual property budget

Prepare and review of the CAM, real estate tax, insurance, and other miscellaneous reconciliations

Prepare 1099’s data for each property in portfolio

Assist the property manager in any tenant billing disputes

Assist with property turnover of assignments

Prepare and reviewal of quarterly/mid-year financial statements, including reforecasting

Robert Half – Salaried Professional Service Chicagoland Area September 2018 – April 2020

Accountant / Financial Analysis / Property Accountant / Sr. Credit & Collections

AP: Uploading and Coding Invoices, Attaining Lien Waivers for Invoices >$10k, Check Request

AR: Sending out rent statements

Complete AR and AP Process

Preparing Expense Reports

Creating new jobs for Property Managers in Yardi

Performed credit and collection functions including but not limited to collecting delinquent account balances, resolving disputes, and/or discrepancies, processing credit applications

Worked with different departments and sales team to resolve customer payment issues

Evaluated and adjusted delinquent accounts

Assisted customer with terms to secure payments for past due amounts and/or establish alternative payment options

Documented collection activities and recommended accounts for charge-off

Communicated effectively, both verbally and in writing to manage active portfolio of accounts

Resolved customer service and routing issues with minimal supervision

Journal Entries

Month End Closing

Bank Reconciliations

Collections

3-Ways matching Invoices

Analyzing daily sales transactions and manage sales team inbox.

Communicated and interacted with Sales Team on pricing discrepancies.

Pricing with customers and cross referenced with agreed pricing in the system

Input adjustments/entries to pricing into system

Updated data in Excel and Audit entries for accuracy

Ensures all lease terms are accurately reflected in the lease database

Work with G/L team to ensure proper intercompany netting accuracy

Create Database for 2019 Budget for lease payments

W3 Consulting - Contract Position Naperville, IL July 2018 – August 2018

Sr. Operation Specialist

Managed a team of 4 people day to day activities for remediation project of bankruptcy loans.

Delivered daily updates from multiple project teams and assigning work to various team members.

Advance Resources – Contract Position Chicago, IL March 2018 – April 2018

Accountant

Aging Review Analysis

Unclaimed Property Research and processing annual unclaimed property (annual letters to residents, etc.)

Marquette Management Westmont, IL April 2017 – February 2018

Property Accountant

Completed Journal Entries within Yardi Voyager System

Managed Accounts Receivables and Accounts Payables

Entered monthly rent and utility charges for 350 Multifamily Unit Facility

Reconciled Monthly Bank Accounts and Managed General Ledger

Received and validated vendor invoices for payment, answer vendor inquiries and investigate discrepancies

Performed Bimonthly Fund Request, Check Runs and expense reports for properties

Completed month end close and Prepared Monthly Financial Package

Completed Monthly Move Ins/Outs and Transfers

Connect Search & Robert Half- Contract Position Rosemont, IL November 2016 - March 2017

Accountant

Assisted in the conversion from Sage to Microsoft Dynamics AX

Managed Accounts Payable and Accounts Receivable

Completed Monthly Journal Entries

Created vendors and entered credit limited

Foresite Realty Partners, LLC Rosemont, IL August 2015 – April 2016

Associate Property Accountant October 2015 – April 2016

Maintained Operations Specialist duties

Prepared/Reviewed - Monthly/Quarterly/Annual Financial Statement and month end close

Receivership Related Financial Reports for 5 – 10 Properties

Completed Monthly Journal Entries and Monthly Bank Reconciliations

Prepared Construction Draws Filings

Treasury Management (Bank Account and Security Deposit) for 15 Properties

CAM Reconciliation for 4 - 7 Commercial Properties

Operations Specialist – Contract Position (Accounts Payables Specialist) August 2015 – December 2015

Received and validated vendor invoices for processing of payment, answer vendor inquiries and assist in investigation of pricing discrepancies

Performed bimonthly check runs

Maintained accounts payable into Rent Manager System

Set up and maintained vendor files, credit applications and 1099 reporting files

Prepared Power Purchase Agreements (PPA)

Processed Security Deposit Refunds requests

Reviewed payroll timesheets for final check for portfolio of properties

Audit Commissions and expense reports for portfolio of properties

Coordinated the utility accounts for transitioning properties

Completed payables package for Regional Managers Review

LaSalle Network - Contract Position Westmont, IL April 2015 – June 2015

Accounts Receivables Specialist

Processed accounts receivable transactions including entry of cash receipts and billing adjustments within JD Edwards System

Processed Cash Receipts for multiple properties ensuring their cutoffs are met

Communicate with internal and external customers and tenants

Answered tenant, accountant and property inquiries via email and phone

H&R Block - Seasonal Chicago, IL July 2014 – April 2015

Office Manager I

Managed the day-to-day office operations and performance of an H&R Block tax office

Served as the front-line manager responsible for office growth, leadership, development and responsible for all aspects of a small tax office operation

Provided administrative support to the regional office in the areas of customer service, operational reports, and supplies related to the district offices

Paid regional expenses and completed on boarding process

Scheduled and conducted Hiring Fair

HSBC Elmhurst, IL September 2001 – June 2014

Foreclosure-Bankruptcy Specialist / Senior Loss Mitigation Specialist / Collection Representative

Assisted internal and external customers to retain homes through acceptable payment arrangement, establishing communication to help customers successfully complete the sale of homes and closely adhering to all corporate protocols

Resolved client concerns and managed conflict resolution while monitoring daily the Customer Information Management tool. This resulted in continuous follow up with the customers

Effectively used all company policies and procedures ensuring compliance regulations

Reviewed real estate accounts to identify applicable strategies, including collections repayment plans, loss mitigation prevention, and exit strategies

Conferred with attorneys, trustees, realtors, and appraisers as necessary

Updated collections systems with applicable information

Analyzed and initiated appropriate action to the assigned PHL/RE Bankruptcy accounts. Helped customers re-establish payments while in active bankruptcy and worked with the customer’s attorney to find the best long-term plan.

Handled collection concerns, bankruptcy reaffirmation agreements, settlement proposals, bankruptcy proofs of claims, Chapter 13 plans, and negotiation of terms on Bankruptcy accounts

Responsible for developing viable solutions which help our clients address deficiencies and retain their property

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