Maurice Clark Osborne

312-***-**** aduvt1@r.postjobfree.com

Education

Doctoral Candidate in Higher Education Leadership - National Louis University, June 2023

Education Specialist Degree – Higher Education Leadership, September 2022

Master of Education in Community Counseling - DePaul University, June 2016

Bachelor of Arts in Behavioral Psychology - National Louis University, June 2013

Certificate in Management Skills and Techniques for Managers - American Management Association, August 2012

Kenneth Young Center, Mount Prospect, IL July 2021 – October 2022

Assistant Director of Mental Health and Housing Programs

Manage overall operations for the Mental Health, Front Door Diversion Program, Permanent Housing, and Mobile Therapy, coordination of referrals being diverted from nursing facilities and Specialized Health Rehabilitation Facilities

Monitor program to ensure 24-hour assessment timeline is being met and collaborate with hospitals and PAS agencies

Ensure that the care plan integrates behavioral and mental health, physical health and wellness, employment and education, relationship management, substance treatment, community integration, housing, no income, and mobile therapy

Oversee KYC - leased apartments and relationship management of hotels utilized for temporary housing

Oversee department submission of reports, data, and financial expenditures

Supervise completion of daily operations reports, weekly, monthly, and quarterly reports to Medicaid, Medicare, DHS, and DMH

Coordination of all grant deliverables and targets for the Front Door Program and Mental Health Programs

Public Health Liaison for hospitals

Support the development and expansion of temporary and permanent client housing in the Northwest Suburbs

Relationship management with apartment developments managers for services provided at permanent housings locations

The hiring manager of staff and conduct orientation of new staff

Liaison for agency departments PSR, SUPR, medication monitoring, Older Adult, Intake, Employment services

Provide clinical supervision to administrative, case management, and clinical staff

Monitor department budget process and team member's productivity, represent the department at bi-weekly finance meetings

Monthly on call crisis manager one week per month 24/7

Centene Corporation, Meridian Chicago, IL December 2019 - July 2021

Behavior Health Service Coordinator

Provide clinical case management to member's inpatient and at discharge from the hospital, compose clinical case notes of patients experience while inpatient and at discharge

Consult with member and their families to coordinate services while inpatient and at discharge

Collaborate with community service providers to improve socio economic needs of communities

Evaluate patients' medical admission, data analysis, data collection and discharge summaries for medical diagnosis, mental health assessment, prescribed medication, medical examination, approved authorization, and after care referrals

Public Health Consultant for manage care hospitals

Communicate with doctors, psychiatrist, therapist, guardians, and patients, to improve interdisciplinary achieve team outcomes. Implement plans of care for members by utilizing alternative services, residential placement, substance abuse programs, and medical referrals

Educate stakeholders, members, caregivers, on stress reduction and health lifestyle choices

Foster relationships with DCFS and the Juvenile Justice System to ensure safety of members

Advocate with members via telephone to resolve problems and concerns regarding service providers. Analyze benefit options of Medicare and Medicaid members for claims, medication, and provider services

Thresholds, Chicago, IL, October 2017- December 2019

Clinical Residential Team Leader

Managed five residential transitional living program sites supervising 15 supervisors and 14 residential aides

Monitored case management, data collection, vocational and social skills education to clients, ensured physical well-being of residents and staff

Coached staff in exceeding monthly productivity measures

Ensured member met with therapist, psychiatrist, and doctors and evaluated outcomes

Inspected member's attendance records and reports, Crisis Management of emergencies and member hospitalizations

Reviewed all required intake documentation for quality, validity, data analysis, confidentiality, and HIPPA compliance

Liaison to DCFS and Juvenile Justice Department regarding client retention compliance

Conducted annual staff evaluations, assisted staff in developing specific goals and objectives

Interview and hired team for various roles regulated the development and monitoring of performance improvement plans for staff

Taught supervisor and staff social-emotional skills approach to use with clients

Provided inter-department communication by sending out report summaries on clients

Thresholds, Chicago IL, October 2016- October 2017

Residential Support Specialist

Monitoring of residential site, Intake screening of youth and adult members, coordinated internal/external mental health referrals

Provided Milieu counseling, assist members in understanding and developing short-term mental health interventions

Regulated crisis management, in sending no medication complaint members to the hospital

Supervised members in developing independent living skills, menu planning, grocery shopping, housekeeping

Shift case note documentation of all member activities and interactions with other members

Experienced in working with diverse communities and populations identifying disparities, guided harm reduction and strength-based approaches, used motivation interviewing with residents

Chicago Public Schools, Chicago, IL, August 2014-August 2017

Junior & Senior Seminar Teacher

Taught 11 and 12th grade scholars in achieving classroom benchmark, Guides students in raising their SAT and ACT scores with computer software design to improve outcomes

Directed students in writing college and university entrance essays,

Leaded scholars in processing student FAFSA applications, scholarships, and enrolling in Colleges and Universities, maintained post-secondary trackers

Quarterly review with the Director of Post-Secondary team to ensure all program expectations were being met, created student lesson plans, and established a positive learning environment for all students

Maintained and excelled with rules of conduct within the classroom and on school grounds, including playgrounds, corridors, and lunchrooms

Ensured accurate attendance records and classroom seating charts

Chicago Public Schools, Chicago, IL August 2012- June 2014

Counselor and Case Manager - Intern

Participated in weekly planning meetings for client assessment, and treatment plans for existing students

Conducted clinical interviewing and assessment of children, and young adults for individual or group counseling

Managed case management for 3 schools averaging 10 to 20 plus students per school

Ensured that all clients received empathy, respect, dignity, and positive regard during sessions

Facilitated interventions on Anger Coping, CBITS (cognitive-behavior trauma), Think First(anger management) groups

Provided Psych-education trainings on sex education, grief and loss, stress management, academic improvement, relationship management, cognitive distortions, gang violence, anti-bullying, and effective communication

Crisis management intervention counseling for student with suicidal ideations and trauma, Presented cases in weekly group triads to clinical school interdisciplinary team

Guided clients in setting goals for academic performance, behavioral issues, and social relationship improvements

Illinois Department of Human Services, Chicago IL, February 2007- August 2012

Crisis Resolution Coordinator

Team leader for client appeals representatives for a inbound and outbound call center

Evaluated trained and developed representatives while they screen clients seeking appeals for eligibility of snap cash, food, medical, childcare and child support

Maintained that all clients were treated with respect, empathy, dignity and positive regard

Handled escalated calls for crisis clients that needed immediate appeal hearings

Sent out weekly activity reports to upper management regarding production

Provided ongoing training to staff on new procedures and agency polices changes

Conducted staff evaluation and wrote annual performance reviews

Simplyspirit, Chicago, IL, January 2010 - Present

Independent Consultant and Life Coach

Consultant for profit and non-profit companies on project development, team empowerment, strategic planning, crisis resolution, marketing strategies and staff development

Present presentations to senior management on increasing staff productivity, creating a productive work atmosphere, organizational goal setting, and improving business relationships

Coach life to clients assisting them in identifying areas of change, creating healthy relationships, conflict resolution, goal setting, identifying unproductive behaviors, and increasing personal productivity

Conduct seminars for life coaching clients on self-empowerment, relationships management and launching a new business

Chicago Transit Authority, Chicago IL, January 2003 - February 2007

Coordinator

Supervised staff of 8 appeal representatives in inbound and outbound call center

Developed department procedures inbound & outbound call center

Monitored progress of representatives in delivering customer service

Provided support for escalated customer calls needing special attention

Facilitated department meetings to discuss current procedures and address problems

Introduced new departmental procedures goals and objectives

Delivered staff annual performance reviews, coaching and mentoring staff

Assisted staff in developing personal goals, and reviewing organizational yearly goals

Analyzed week production reports to measure team performance

Field Museum

Finance Supervisor, March 1997 - January 2003

Supervised department Finance staff of 15

Developed department procedural training material for accounts payable, receivable, and daily cash office

Resolved payments for unpaid vendors

Assisted in monthly closings, developing budgets, reconciliation and monitoring 3 bank accounts assisted in preparation for internal and external audits

Conducted weekly cash audits and analyzed sales transactions

Gave staff performance evaluations mentoring and coaching

Assisted the department in developing new objectives and goals

Provided relationship management for external vendors, resolved vendor credit holds

Community Outreach

Pastoral volunteer gang intervention, BUILD 2015 Current

Co-Chair for Diversity, Racial Equity, and Inclusion Committee Kenneth Young Center (DREI)

Youth violence mentor, Cease Fire Community of St. Sabina 2009- Current

Tutor, Chicago Literacy Alliance 2008- 2014

Membership Affiliation

American Counseling Association (ACA)

Association for Multicultural Counseling and Development

American Association of Pastoral Counselors

Association for Lesbian, Gay, Bisexual and Transgender Issues in Counseling ( ALGBTIC)

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