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Service Delivery Vice President

Location:
Simpsonville, SC, 29681
Posted:
January 23, 2023

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Resume:

FRED K. WADE

*** ********* ***** ************, **, 29681 (h) 703-***-**** aduvsz@r.postjobfree.com

Diverse and Accomplished Technology Executive

Dynamic, goal-oriented IT executive with outstanding record of large-scale success. Exceptional ability to resolve complex business challenges, create viable solutions and stimulate growth and new revenue. Extensive qualifications in all facets of project life cycle from initial feasibility/risk analysis and conceptual design, through documentation, implementation, user training and enhancement. Expert in the delivery and design of cost-effective, high-performance information technology infrastructure and application solutions to address complex business problems for wide variety of markets including Telecom, Aerospace, Retail, Consumer Products, Entertainment, Automotive, Education, Manufacturing, Supply Chain, Distribution, Warehousing, Healthcare, Pharmaceutical, Insurance, Financial/Banking, Home Building, Construction, Law Enforcement, State, Local, and Federal Government. Specialties include systems migration, large-scale system management, operations management and implementing new, cost-cutting technologies. Optimistic, team-oriented leader with an entrepreneurial mindset and the proven ability to recruit, motivate and develop a superior staff.

Selected Highlights

Implemented New IRS.GOV – primary access for IRS - on New Infrastructure Platform. [IRS].

Implemented Modernized E-File on brand new platforms to support the Annual Filing Season and the intake of over 154 million Business and individual tax forms. [IRS]

IT environment serves over 330 million people processing more than 18.2 million federal submissions on April 18, 2022, to close out the backlog of 2021 tax submissions—our highest recorded number of submissions to date [IRS]

Executive IT lead for . Digitalization - Digital Transformation solutions. [IRS]

Executive for the IRS Combined Federal Campaign of the National Capitol Area. Established highest records for participation. [IRS]

Executive lead for the implementation of Geographically Dispersed Parallel Sysplex for high service Availability; one of the largest implementations in the world [IRS]

In 2008 Selected, entered, and completed the OPM Certified Senior Executive Service (SES) Candidate Program [IRS]

Saved $7 million by deploying a scalable, secure, and productivity-improving IT infrastructure and application solutions. [FELD Entertainment]

Oversaw a seamless transition to voice-over IP that saved more than 45 minutes of productivity per person per day, saving $1.5 million annually. [FELD Entertainment]

Reduced annual turnover from 40% to less than 1% by creating a corporate culture of accountability, empowerment, and recognition. [FELD Entertainment]

Developed and managed 196 Xerox personnel and 39 vendors working 20 hours a day 7 days a week for 42 working days to create a demonstration center (Custom Systems Demonstration Center which became the Systems Solutions Model and adopted by centers worldwide, playing a pivotal role in landing $1 billion award from the Secretary of Defense. [Xerox]

Developed 20 world-class vertical market enterprise applications from concept to implementation. [Xerox]

Guided operating budgets more than $25 million, with annual savings of 20%. [TNT Logistics]

Areas of Expertise

Systems Migration Business Analysis ERP Implementation

E-Commerce Application Development Financial Systems Budget Planning

Team Management/Building Project Portfolio Management Large-Scale IT Management

Digitization. Digital Transformation Risk Management Supply Chain Management

Cloud/ AWS, AZURE ERP/MRP/Globally VOIP/Unified Messaging

New Product and Service Launch Strategic Alliances & Partnerships Business Integration

Technical Program Management Process and Performance Improvement Innovative Solutions

PROFESSIONAL SUMMARY

US Department of the Treasury /Internal Revenue Service Certified Senior Executive (SES)

Provide America’s taxpayers top-quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.

Director Technology Implementation Services Division Jan 2021 – Present

Executive lead for enterprise operation initiatives involving large infrastructure technology, cloud initiatives for Amazon AWS and Microsoft AZURE solutions.

Executive lead for Windows Server (WINOS) upgrade and migration of over 6000 servers and 250 applications.

Executive lead for Oracle upgrade and migration of over 5000 databases,

Executive lead for Technology Insertion lifecycle to develop end to end processes and procedures including selection, upgrades, operations, retirement and decommissioning.

Director, Service Delivery Management Division (SDMD) Oct 2015 – Jan 2021

Executive lead directing Enterprise Operations (EOps) overall service delivery to IRS business organizations, supporting, and driving the 18 largest critical tax programs in the agency

Executive lead for the implementation of Geographically Dispersed Parallel Sysplex (GDPS) for high service Availability and Resiliency. Creating one of the largest implementations of GDPS in the world.

Director, Electronic Filing for the Enterprise Program Management Office (EPMO) Aug 2012– Oct 2015

Executive directing Modernized e-File (MeF) from the Enterprise perspective and IRS IT Executive for Interfacing with the Social Security Administration.

Executive lead planned, coordinated, orchestrated, and conducted the most successful tax filing seasons the agency has ever seen for MeF.

oIntegrated MeF with the New Integrated Enterprise Portal (IEP).

oReengineered platform, architected new capabilities to ensure returns would be received and processed,

oTo close out Filing season 22 on April 18th serving a nation of over 330 million people handling more than 18.2 million federal submissions—our highest recorded number of single day submissions to date.

Executive lead managing the development of MEF to make it XML compliant.

Deputy Director for Submission Processing (SP) Aug 2012- Oct 2012

Executive lead responsible for the Submission Processing pipeline in Applications Development (AD). Included 67 plus programs to requiring out of cycle updates based upon legislative mandates. Led team analyzing these applications that must be delivered in the filing season timelines to deliver capabilities for the American Taxpayer.

Delivered electronic filing for corporations and individual tax filers on time and under budget.

Deputy Director, Portal Program Management Office (PPMO) Sep 2008- Aug 2012

Selected and entered the Senior Executive Service (SES) Certified Candidate Program.

In 2011, as the Executive led the PPMO team to a 100% up time for all four portals which was a first for the Service. Led the effort to develop procedures and repeatable processes that kept portal operations safe and secure during transition and in their new state bringing up the new IRS.GOV in August 2012.

IRS Executive for the Combined Federal Campaign of the National Capitol Area. Leading a stellar campaign reaching and exceeding the Service’s fundraising goals at 103.4%; winning seven different awards including Best Large campaign, Best Large event for Thriller, and entered the Million Dollar Circle.

InfoReliance, Inc. Fairfax, VA

Rapidly growing Information Technology (IT) firm that builds, deploys, and manages custom, Web-based software solutions that transform the business operations of federal government agencies.

Senior Consultant serving as Portal Program Management Office Technical IT Advisor 2006- 2008

Principal advisor and consultant to the Director, Portal Program Management, Systems Integration, Enterprise Services, Internal Revenue Service (IRS).

Budget, strategy, development, and management of project milestone achievement, collaborating with internal and external stakeholders to ensure efforts were focused and targeted for success

Supporting the Directors' technology vision, articulating and presenting same in a professional manner.

Providing consultation and understanding of large enterprise lifecycle issues, risks and providing demonstrated ability to prepare and fully implement risk mitigation/reduction plans.

Translating and articulating project and Director’s requirements, evaluating alternative and sometime divergent technical solutions and recommend practical approaches involving design, hardware and software within the portal development, architectural and support environments.

MBI Clearance

TranTech, Inc. Alexandria, VA

IT solutions and services provider to government clients supporting their mission-critical programs and helping them serve the public more efficiently and effectively.

Senior Vice President, Information Technology Services Group 2005 to 2006

Oversaw all aspects of the IT Services Division. Led and managed all aspects of multiple projects — including software development, systems integration, staffing, vendor management and P&L — focusing on optimizing the efficiency and effectiveness of technology-supported processes.

Increased profitability from 6% to more than 17% across all projects in portfolio, despite three internal overhead rate increases.

Improved productivity and on-time performance by 15% through the implementation of key portfolio management practices.

Optimized efficiency and effectiveness of customer technology by implementing best practices to enhance business processes.

Inspired a group of more than 250 technologists to consistently meet customer expectations for customers such as GSA (CHRIS Project), NITSA, US Army, US Treasury.

Managed full life-cycle software and systems projects for various customers using products such as Oracle, PeopleSoft, and SQL.

FELD Entertainment Vienna, VA

The largest producer of live-action family entertainment shows, including Ringling Bros. and Barnum & Bailey Circus, Disney on Ice, Disney Live, and Siegfried and Roy.

Vice President/Chief Information Officer 1997 to 2005

Reinvented the IT systems, infrastructure, and professional disciplines for a conglomerate of 26 companies providing live entertainment in 47 countries.

Developed and implemented Internal Web Portal to support world-wide communications of 18 shows traveling in 47 countries around the globe.

Implemented a voice-over IP system that streamlined communications and saved each employee approximately 45 minutes every workday, resulting in savings of $1.5 million annually.

Developed a proprietary engagement information system and built more than 140 modules to create a common system for knowledge management.

Conducted RFP process for a new ERP and developed an implementation plan that saved $1.5 million and was completed ahead of schedule and 20% under budget.

Deployed wireless technologies across 26 sites, 18 shows and 2 trains.

Analyzed all internal and show business processes to determine best practices to increase efficiencies.

Introduced regular team building programs, achieving turnover of only three people in nine years.

TNT Logistics Linthicum, MD

Formerly the world’s leading business-to-business express delivery company, shipping 3.4 million parcels, documents, and pieces of freight a week to over 200 companies using a network of 857 depots and sorting centers.

Vice President/Chief Technology Officer 1996 to 1997

Started a new group that developed end-to-end applications to support full supply chain, logistics, transportation, distribution, and warehousing operations. Oversaw $25 million operating budget and a 70-person technical staff.

Developed and implemented Web Portals for number of large customers in the Heath, Auto and Distribution Markets.

Developed world-class vertical market applications from concept to customer implementation to streamline business operations and increase profitability.

Implemented WebFlow, as part of Internal Web Portal/Intranet which dramatically improved 80% departmental communications, service quality and delivery times.

Introduced application development methodologies and standards to meet CMM guidelines.

Led massive application development and software selection process to provide best-of-breed solutions for supply chain, distribution and warehousing opportunities including use of Oracle, SAP, Microsoft and I2.

Developed and led implementation $25 million infrastructure for North American operations.

Directed corporate North American SAP implementation for customers, creating integrated transactional system to support all business processes

XEROX Incorporated McLean, VA

A Fortune 500, $15.7 billion technology and services enterprise that helps businesses deploys smarter documentation management strategies and finds better ways to work.

Advanced Systems Manager 1987 to 1996

Accountable for overall success of each project from initial needs assessment through design, implementation, testing, training, and customer satisfaction. Managed a 70-person technical staff and a budget of $15 million.

Developed the first state-of-the-art, end-to-end multimedia imaging solution, producing more than $1 million in new revenue.

Planned, developed, managed (196 Xerox associates and 39 outside vendors) and set up a demonstration facility in record time that became the blueprint for all Solution Centers globally and allowed Xerox to win a $1 billion award from the Secretary of Defense.

Selected to attend President’s club 9 straight years, received President’s Award and Manager’s Award based on outstanding contributions.

EDUCATION & PROFESSIONAL DEVELOPMENT

Concord Law School at Purdue University Global JD, Law

University of Maryland, College Park, MD Master of Science Technology Management

University of Maryland, College Park, MD Bachelor of Science Business

IRS Commissioners Award (10) and Deputy Commissioners Award (5)

XEROX President’s Club (9 years), President’s Award and Manager’s Award

Telex President’s Award, Federal Division Award

Currently holds MBI clearance with IRS

Certified Senior Executive (SES)



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