Jamie Taylor

*** ****** ** *** ***, Sevierville, Tennessee, 37862, US

865-***-****

aduvsv@r.postjobfree.com

An expert in facilitating training initiatives, orientation and onboarding, top talent acquisition support, regulatory compliance, benefits administration, risk management, staff coaching, operational planning, diversity, and employee relations.

Accomplished

Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.

Has a high level of integrity and a strong work ethic, and is looking to use his management skills to help the company grow in the long run.

Great team player who thrives in fast-paced, competitive environments. Expert at providing relevant information and options for resolving problems effectively. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.

Established positive rapport with customers and potential customers actively engaging in conversation and asking open-ended questions.

Building productive relationships, resolving complex issues, and gaining customer loyalty are all skills that this motivated professional possesses.

Dedicated to exceeding expectations and leading the team to success. Customer Service Representative with experience working in a variety of service and customer service environments.

Detail-oriented leadership with excellent communication and computer skills, as well as a track record of exceeding operational goals by executing maintenance program proficiency. Exceptional at coordinating paperwork and processing payments. Using service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty, be able to improve customer experiences. In dealing with a variety of issues, he is meticulous, resilient, and adaptable. Prioritizing, completing multiple tasks at once, and following through on objectives are all skills I possess. Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.

Relying on 10 plus years of experience in providing outstanding customer service. Focused

Customer service leader who is patient and empathetic, with a strong background in conflict resolution and customer service.

Capable of detecting and resolving issues, promoting new products, and exceeding sales targets. Maintaining customer satisfaction and contributing to company success by bringing [Number] years of experience.

Empathy, dependability, and enthusiasm for customer satisfaction. Service-driven

Motivated to keep customers happy and contribute to the company's success. Customer-focused and high-energy team member with experience in customer relationship management, conflict resolution, safety protocol, regulatory compliance, and time management. Customer-focused

Professional Summary

Patient care

Patient Assessments

Progress documentation

Patient privacy and confidentiality

Charting and clinical documentation

Meal planning and preparation

Chronic disease management

Flexible schedule and availability

First Aid and CPR certification

Verbal and written communication skills

Data entry

Care plan assessment

Direct patient care

Clinical quality program standards

Medical records management

Customer service

Food spoilage prevention

Sale expertise

Communication skills

Performance improvement

Bill computation

Order accuracy

Guest relations management

Ordering procedures

High-volume dining

Food sales and promotion

Team standards

Cash Handling

Hospitality service expertise

Cash handling expert

Point of sale knowledge

Team building

MS Office

Supervision

Budgeting and finance

Clerical support

Report writing

Problem resolution

Customer service

Self-motivated

Extremely organized

Strong verbal communication

Data analysis

Staff management

Interpersonal and written communication

Client assessment and analysis

Data Management

Inventory controls

Hardware evaluation

Team Leadership

Conflict resolution

Data entry

GED - 2009

Charles D. Owen High School - Black Mountain, NC

Skills

Education

Caregiver - March, 2019 to Present

Best Senior Caregiving - Knoxville, TN

Made appointments for clients and accompanied them to them. Increased patient satisfaction by assisting people with personal tasks like dressing and walking. Supported daily living activities by assisting with hygiene, [Task], and household chores. Assessed the client's progress toward annual and quarterly objectives. Arranged transportation for patients and accompanied them to doctor's appointments or errands. Helped residents with their bowel and bladder movements. Evaluated the overall performance of the client and suggested changes to the care plan's objectives. Was in charge of daily activities and offered assistance when necessary. Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines. Contribute to a positive living environment in order to improve the quality of life of my clients. Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.

Used Microsoft Office specifically Excel to keep track of the services I provided and the apparent health of my patients.

Identified specific needs and provided the highest level of care for the patient's well-being. Developed strong bonds with clients in order to provide emotional support and companionship. Kept my personal areas clean and prepared nutritious meals to meet the nutritional needs of my clients. Helped disabled clients in any way I could to help them achieve independence and happiness. Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items. Remained alert to client problems or health issues and responded competently. Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery.

Bartender/Server - July, 2017 to April, 2020

Quaker Steak & Lube - Sevierville, TN

Maintained high service standards by keeping meticulous records of alcohol and mixer inventories and completing orders on time.

Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register.

Was frequently complimented by customers for going above and beyond my normal responsibilities. Kept track of cash receipts and deposits to ensure complete accuracy. Double-checked guests' identification before serving alcoholic beverages. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing. Handled diner complaints with the kitchen staff and promptly served replacement menu items. Printed dining checks with the total due, collected payment, and offered receipts to complete transactions.

Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup. Answered phones and completed financial transactions for other team members. Kept track of the event's finances, including initial deposits, payments due, and balances at the end. Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.

Assisted with cashiering and Point of Sale (POS) system procedures during busy hours. Increased sales by upselling to customers.

Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.

Checked identification to enforce the age requirement for alcoholic beverages. Work History

Server Supervisor - February, 2007 to July, 2017

Denny's - Black Mountain, NC

Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Introduced MS Excel to meet the scheduling needs of 30 or more daily shifts and 25 employees. Reduced the amount of time required for training by 40% by updating the training program. Observed food preparation, production, and plating for quality control. Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.

Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas. Developed new recipes, outlined steps, and instructed staff on how to properly prepare them. Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.

Informed all employees about menu changes and procedures shiftly. Was in charge of food costs and inventory management. Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Used previous supply needs and forecasted business levels to estimate required supplies. Was in charge of the day-to-day activities of 40 employees in dfas paced esrablishment, fostering an inspiring environment to maximize employee satisfaction. Professional References:

Kesha Capps 828-***-****

Philip Istre 865-***-****

Sharon Powell 276-***-****

Auri Offord 828-***-****

Michelle Justus 865-***-****

Additional Information

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