Customer Service Assistant Manager

GIOVANNI ARNOLD

***** ******** **, ******* ** ***24

770-***-**** **********@*****.***

CUSTOMER SERVICE PROFILE

I am energetic, outgoing, detail oriented and possess strong communication skills. I can handle multiple responsibilities, simultaneously, while providing exceptional customer service. I am reliable, friendly, adaptable to different environments and able learn and master new concepts and skills, quickly. I'm passionate about helping customers, creating a rich and satisfying experience.

EMPLOYMENT

WAL-MART

ASSISTANT MANAGER 2002 – 2017

Responsible for assisting the Manager on duty by overseeing the complete functions of the entire store's operations. Directing a staff as a large as fifty or more Associates. Supervising Associates by assigning tasks, communicating goals, developing, teaching, training and monitoring performance. Communicating, supporting and making sure all company policies and procedures are followed. Provide excellent Customer service by acknowledging the customer and identifying their needs. Resolving Customer issues and concerns. Promoting products and services while maintaining a safe environment for both customers and associates. STEVEN TRANSPORT

PROFESSIONAL DRIVER/OTR 2018 – 2020

Safely transporting freight between various locations over long distances. Performing truck inspections before and after each trip to ensure that all mechanical systems are in good working order. Carefully planning routes to ensure that deliveries are completed in a timely manner. Maintaining the company truck, including washing and cleaning it, adding oil and water, monitoring tire pressure, and performing minor repairs as needed. Maintaining a logbook detailing the hours traveled, rest periods, miles covered, as well as all fuel, repair, and toll expenses.

SURETY TRANSPORTATION

PROFESSIONAL DRIVER/OTR 2020 – PRESENT

Safely transporting freight between various locations over long distances. Performing truck inspections before and after each trip to ensure that all mechanical systems are in good working order. Carefully planning routes to ensure that deliveries are completed in a timely manner. Maintaining the company truck, including washing and cleaning it, adding oil and water, monitoring tire pressure, and performing minor repairs as needed. Maintaining a logbook detailing the hours traveled, rest periods, miles covered, as well as all fuel, repair, and toll expenses.

WENDY’S

CO-MANAGER 1997 – 2005

Assisted the General Manager in managing the operations and staff of the restaurant, including the execution of all company policies, procedures, programs and systems. As a Co-Manager, I also provided training, developing and mentoring staff. I worked to ensure our dining environment was warm and welcoming, while also monitoring and reinforcing food safety procedures, which in turn, maximized store sales and profit goals, maintaining QSA standards as well as ensuring protection of Wendy's brand and assets. EDUCATION

• Marietta High – completed Honor Studies, Music & Arts

• DeVry University – Associate's Degree / Business

• Microsoft Office Specialist (MOS) Training covering Microsoft Word, Outlook, PowerPoint and Excel ACHIEVEMENTS/SKILLS/EXPERIENCE

• 7+ years of communication, leadership/decision making and conflict resolution

• 7+ years of self-motivation, working with or without a team in various conditions

• 7+ years working with customers to identify and meet their needs

• 7+ years documenting processes for basic/critical functions, achieving savings by reducing training costs and staff.

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