General Manager Operations

John Monteverde

**** ********** *****

Conway, SC 29526

Mobile: 201-***-****

Email: *********@***.***

PROFESSIONAL EXPERIENCE

**/*/**** – Current Pilot Company Florence, SC

Travel Center/Multi Restaurant General Manager

-Responsible for the travel plaza in Florence, SC and managing the restaurant operations of Subway and Taco Bell

-Conducting all scheduling and ordering for the concepts

-Responsible for the development of all staff and managers within the concepts as well as hiring and training

-Responsible for maintaining stellar operational standards on a daily basis that are always audit and visit proof

-Responsible for enforcing and implementing all Food Safety protocols to ensure safe product in a clean environment

1/4/2020-9/30/2021 HMS Host, Inc. Montvale, NJ

Food and Beverage Multi Operations Manager

-Responsible for managing six different concepts in the Plaza and understanding specs and standards and enforcing them at all locations on a daily basis

-Conduct all ordering and scheduling for the concepts

-Conduct and implement all inventory systems for Starbucks, Auntie Anne’s, Nathan’s, Burger King, Dunkin Donuts and Travel Mart

-Responsible for enforcing and implementing all health and safety protocols in order to keep our staff and customers safe

-Responsible for enforcing and implementing all Food Safety protocols to ensure serving safe product in a clean environment as well as excelling on all external audits

-Operated as Regional Manager overseeing two plazas – Montvale and East Rutherford (Vince Lombardi Travel center)

12/2018-12/2019 Fast Casual Partners Ramsey, NJ

Training Regional Manager

-Regional Manager for a franchise group that owns and operates 9 Moe’s Southwest Grill stores

-Was part of the opening team for the Middletown location that opened successfully and was the single busiest opening in Moe’s franchise history

-Improved cost by 6 points by using waste logs and stricter inventory and prep controls

-Oversaw all nine locations will also running the Paramus store and the Clifton store simultaneously due to lack of GMs at both locations

04/2014 – 12/2018 Wawa Hackensack, NJ

Training General Manager/Area Manager www.wawa.com

Annual Sales Volume: $8.3 Million

Hired in as General Manager in Training and promoted to General Manager after 6 months

Spent two years as Area Manager overseeing 10 stores

Supervised over 45 employees

Responsible for all aspects of business inside the store as well as fuel islands

Reduced labor cost from 10% over budget to 5% below budget through proper staffing

Reduced cost by training team on procedures to reduce spoilage, theft and over ordering

Developed, trained and promoted 12 employees into management positions

Support community sports teams, churches and schools through donations and advertising

Recognized as the Area Store of the Month for 6 consecutive months

#1 store in region for customer satisfaction, speed of service, quality and cleanliness

Opened new Garfield location

9/1996 – 12/2013 Applebees Hackensack, NJ

Training General Manager/Regional New Concepts Manager www.dohertyinc.com

Annual Sales Volume: $4.9 Million

Hired in as Kitchen Manager, promoted to Assistant GM, then General Manager

Served 12 years as Training Manager for the region with over 70 managers trained

Supervised 50 employees

Reduced food cost from 29% to 26%

Received assessment score of 4.9 out of 5, highest score ever reached

Opened the new Parsippany and Hackensack locations

Responsible for implementing and executing strategies for all new company objectives and menu development projects

Regional manager responsible for implementing the training program at several locations

EDUCATION:

Bachelor of Arts East Stroudsburg University East Stroudsburg, Pa

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