D. Natalie Rich

aduvs8@r.postjobfree.com 408-***-****

San Jose, CA

ACCOMPLISHMENTS

Evergreen Valley College, AA Degree in Paralegal Studies Completed (2013)

San Mateo County ROP—Medical Billing and Coding (CPC) Completed (2008)

SKILLS

20+ Years Customer Service

MS Word, Outlook, Excel

Data Entry, Proper English Usage, Grammar, Punctuation, and Spelling.

Telephone Etiquette

Detailed and Organized

Cash Management $5000

Operated Copy /Fax Machines

Communication Skills

Gather, Analyze and Evaluate Data

Alpha and Numeric Filing

Billing Representative

Run Reports

Independent Worker

Multitask and Prioritization

Scheduling

Contracts and Reports Prep

EDUCATION

John Hailes Medical Coding Institute—Medical Coding—CPC In Process

Self-Learning Udemy Mike Meyers CompTIA Certification (220-1001) In Process

WORK EXPERIENCE

County of Santa Clara, San Jose, CA 08/2017 – Present

Office Specialist II, Language Services Dispatcher/Health&Hospital System Receptionist

Created and implemented my restructured format to receive and provide timely assistance; therefore, prioritized, coordinated and minimized missed appointments

Aided Doctors and Nurses with Emergency medical assistance via interpretation

Coordinated with 40+ departments across the county including: Emergency Department, SART (Sexual Abuse Response Team), Palliative (Patient Dying)

Surveyed dialects needed for interpretation via internet (if language requested is not on our list)

Interpreted medical terminology and International Classification of Disease to comprehend the urgency of doctor’s requests

Demonstrated independent work ethic comfortably under pressure, establishing work priorities while multitasking in a fast-paced environment to meet deadlines

Valley Health Plan, San Jose, CA 11/2016 to 08/2017

Office Specialist III, Valley Health Plan Receptionist

Collected checks and distributed to designated representatives.

Scheduled conference rooms and conference calls.

Consulted Member Services with needed information to easily assist clients in person.

Allied Barton, San Jose, CA 03/2015 to 10/2015

Security Officer

Monitored 5 locations in 2 cities, providing timed rest periods for 3+ On-Duty officers, nightly

Observed and reported disruptions in schedule over radio for immediate support to continue coverage and surveillance

University of Phoenix, San Jose, CA 09/2001 to 02/2006

Scheduler

Worked independently with minimal supervision, organized and prioritized workload to ensure quality completion within deadlines

Addressed client requests and complaints

Ran reports and interpreted computer printouts for upcoming courses

Negotiated times, dates and locations with instructors, authored confirmation letters, and sent to approved faculty to confirm assignments

Analyzed, evaluated, screened and matched qualified instructors to instruct courses – subject to Dean supervisory approval.

Received verbal recognition from supervisor for dependable consistency of job well done due to maximized success from learning all duties assigned, then streamlined to remain consistency and efficiency

Streamlined the communication process to efficiently assign over 100 courses a month across 8 campus locations with assistance of 800+ faculty instructors

Restructured scheduling process, then was instructed to counsel schedulers at all campus locations of my process

Attained increase in scheduling campus assignments from 3 to 8 campus locations

Conserved dispersed money for teaching assignments by following instructions closely regarding faculty pay guidelines which saved university large amounts

IT Receptionist

Assisted with faculty assignments when needed

Scheduled appointments and tested students for Toeic & Toefl examinations

Coordinated computers and projectors in designated labs for teachers to instruct and/or students to study their courses

Quest Cyber Solutions, San Jose, CA 04/2000 to 12/2000

Help Desk Analyst

Assembled fact-finding techniques with professional telephone etiquette to assess customers’ needs

Processed, prioritized, and assigned trouble tickets

Monitored seven servers, worked with software specialists to resolve issues and conducted data entry

Hewlett-Packard, Palo Alto, CA 03/1999 to 07/1999

Help Desk Representative

Administered excellent customer service by receiving and assessing customer requests

Collaborated as a team efficiently alongside Xpress Software specialists to resolve technical issues

Resolved troubleshooting, data entry, and processing of trouble tickets

AT&T – Pacific Bell Telecommunications, Bay Area, CA 08/1986 to 07/1997

Business Inquiry Representative

Qualified business accounts for primary accounts sales, then connected to PASC representatives to finalize transactions

Consistently determined to learn and grow within my department

Received awards for monthly sales amounts achieved.

Enjoyed assisting customers calling domestically and internationally for assistance

WinBack Representative

Received awards for WinBack of original customers to AT&T, as well as various monthly awards

Gathered, analyzed, and presented statistical data to make recommendations to ensure cost effective outcomes for my customers

Increased company revenue by attracting original clientele to re-sign with AT&T

Redesigned a system to contact old customers, do research, pitch sales, issue proposals, and follow-up for closure

IT Customer Service Representative

Consistently assisted customers by creating, processing, and monitoring trouble tickets (Wats/800/T1 Lines)

Enjoyed the responsibility of assisting customers

Credit Analyst

Qualified customers for costly services by analyzing customers credit and receiving deposits to protect AT&T revenue

Used critical-thinking and detailed-oriented skills to completion

VOLUNTEER

County of Santa Clara Medi-Cal Office, San Jose, CA 12/2011 to 03/2012

Clerical

Constructed 7 different variations of Medi-Cal packets made for separate locations including: Medi-Cal office, and four Valley Medical Center Clinic, weekly.

San Mateo County Medical Center, San Mateo, CA 07/2007 to 01/2008

Medical Administrative Asst. Intern

Used HIPAA compliance standards; maintained, updated, merged and filed confidential employee information for both Infection Control and Human Resources Departments; used computer for data entry and database maintenance; prepared HIV packets; delivered infection control packets as requested throughout medical facility; maintained and organized file cabinets for Infection Control and Human Resources; organized and set priorities; typed with speed, accuracy, and efficiency; participated in Internship while attending classes to learn Medical Terminology, Medical Billing, and Medical Coding using CPT and ICD books.

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