LANA FULGHAM

OPERATIONS MANAGER

P 201-***-**** E aduvrw@r.postjobfree.com A Milton, FL W www.linkedin.com/in/lana- fulgham

OBJECTIVE EDUCATION

My goal is to obtain a position which allows for career growth and development. My experience has given me vast transferable skills that will be an asset to your business. I will utilize my 20 years of experience to challenge myself and the management team to support the success of this company.

Analy High School

Sebastopol, CA

• State Volleyball Champion

• Pop Warner Cheer coach, #3 in

the US, went to the country finals.

KEY SKILLS

● BUSINESS ANALYSIS

● BUDGET PLANNING

● QUALITY CONTROL

● MICROSOFT 365

● BACK OH HOUSE SYSTEMS

AWARDS

● LEADER OF THE YEAR

● MANAGER OF THE TERTIAL

EXPERIENCE

Jan 2012 - Nov 2022

Operations Manager • Senior Manager • IKEA

Accountable for A Restaurant, Staff Cafeteria, Swedish Grocery Store, and quick serve Bistro; as well as retail operations and facility management.

Tasks include P&L analysis, end of month reconciliation, Inventory, budgeting and cost control, analysis of KPIs, forecasting reporting back to the store manager and country board. Conduct safety audits, and lead external audits that arise. Market analysis annually and project management. Ensure ordering pars and limits were followed, receiving routines and checks were being conducted and credits received. Annual business planning for 1-3 years out, and scenario planning. Setting store SMART goals and following up regularly. Create action plans based on financial and performance data to stay ahead of any downward trends. Performance discussions, training and development, succession. Completed payroll, ensured labor laws are being followed, and turnover analysis. Quality standards for food and retail safety compliance were met at all times. Trained in Crisis management, Risk management, and loss prevention. Maintain merchandising guidelines. Entrepreneur mind set to meet and exceed goals.

Step in and perform the following co-worker tasks as daily business needs are called for: Server, Prep, Cook, Dishwasher, Cashier, Retail Sales team, Warehouse worker, Replenish the grocery store and retail store, assist store front lines, receive trucks. And any other task needed to maintain a high customer in focus environment.

ACHIEVEMENTS

● #1 LEADERSHIP SCORE IN THE

US 93%

● #1 CO WORKER ENGAGEMENT

SCORE IN THE US 91%

● FIRST TO PASS A GLOBAL CONCEPT

REVIEW IN THE US, MAKING THE UNIT A

COUNTRY TRAINING STORE

● SELECTED AS A COUNTRY SALES GROWTH

TRAINER, 1 OF 6 IN THE US, TRAINED IN

SWEDEN BY OUR COMPANY HEADS.

2017-2018

General Manager • Kizuki Ramen & Izakaya

Accountable for the sales and profitability; the quality of food, food safety, and customer experience. Responsible for training and onboarding of new managers and co-workers at my location. Lead and coach the staff in optimizing and developing the food business in all touch-points. Track local events to ensure proper staffing.

2002 - 2011

Multi Unit Manager • Uncle Vito’s Pizzeria

Responsible for commercial execution at both restaurant locations, developing commercial initiatives and the catering business. Lead and coach the staff in optimizing and developing the food business in all touchpoints. Accountable for the sales and profitability for both locations; the quality of food, food safety, and customer experience.

COMMUNICATION

Lead market meetings every 3 months.

Host regional department meetings.

Lead financial calls to the market heads and country board Weekly senior management meetings

TRAININGS

Situational Leadership

Labor Laws

Harassment Prevention

Serve Safe Certified

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