Terrie L. Ukura

**** ********** ***, ***. *, Falcon Heights, MN, 55113 651-***-**** aduvpt@r.postjobfree.com Objective

To leave the retail world and move into a more challenging position where I can use the skills I used in my previous positions.

Education

· Legal Secretary – 1996, Rasmussen Business School, Eagan, MN

· LPN – 2005 – 2007 – Wadena State College, Wadena, MN

· RN – 2007 – 2009 – Bemidji State College, Bemidji, Skills & Abilities Management

· Office assistant to VP and HR Director – Oakridge Homes – Managing meeting and interview schedules, set up new and existing client books, basic office duties including typing, filing, answering phones.

· Store manager – Frostbite Enterprises/Minnesota Vacuum – Trained staff for both Brainerd and Duluth locations. Taught software classes. Hiring. Maintained all financial information. Handled all customer service issues.

· Store owner – Minnesota Vacuum/Sew and Vac – All duties as above

· Department Manager – Hobby Lobby – Ordering inventory. Restocking inventory. Setting up and filling all new layouts. Customer Service. Retail duties.

Sales

· While employed at Minnesota Vacuum/Sew and Vac, I received the award for top seller in the United States for Pfaff sewing machines, and the store was the top seller of Pfaff machines for three years. Communication

· Proficient in training personnel and giving classes

· Experienced in customer service issues

Experience

DEPARTMENT MANAGER – FABRIC, SEWING, NEEDLE ART HOBBY LOBBY, ROSEVILLE, MN – 651-***-**** SUPERVISOR: KRISTINE FELIX, GENERAL MANAGER 2018 TO PRESENT

· Inventory ordering in three departments weekly

· Unloading and restocking inventory in three departments weekly

· Setting and filling all new layouts throughout store

· Helping customers with questions, fabric cutting, problem solving

· General retail duties

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OWNER MINNESOTA SEW AND VAC, BRAINERD, MN -218-***-**** 2016 TO 2018

· Sales and repair of sewing machines and vacuums

· Trained staff

· Taught classes on sewing machines and software

· Hired FT/PT cashiers and repair staff

· Maintained all fiscal records of sales and services; both accounts receivable and accounts payable

· Maintained and paid all taxes; both retail and employees

· Maintained all inventory and ordering

· Handling all customer service issues

MANAGER FROSTBITE ENTERPRISES – MINNESOTA VACUUM, BRAINERD, MN - 218-828- 4509 SUPERVISOR: GARY SCHMIDT, OWNER 2009 TO 2016

· Sales and repair of sewing machines and vacuums

· Trained staff for both Brainerd and Duluth stores

· Taught classes on sewing machines and software

· Hired FT/PT cashiers and repair staff

· Maintained all fiscal records of sales and services; both accounts receivable and accounts payable

· Maintained and paid all taxes; both retail and employees

· Maintained all inventory and ordering

· Handling all customer service issues

RESIDENT INSTRUCTOR OAKRIDGE HOMES, BRAINERD, MN (PART TIME) – 218-828- 7599 SUPERVISOR: DEBBIE FELSKE 2005 TO 2009

· Worked in home as resident instructor while I went to school

· Helped clients with daily activities and achieve goals put forth by QRMP and Social Workers OFFICE ASSISTANT TO VP AND HR DIRECTOR OAKRIDGE HOMES, BRAINERD, MN – 218- 828-7599 SUPERVISOR: DEBBIE FELSKE 1999 TO 2005

· Managing meetings and interview schedules

· Resolved scheduling conflicts

· Set up new and existing client books

· Created and maintained existing IPPs such as: goals, activities, and money management

· Basic office duties such as: answering phones, filing, typing, setting up meeting area, etc.

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