GERALDINE RENÉE DRAYTON

SENIOR BILLING SPECIALIST

PROFESSIONAL PROFILE:

Business Management / Procurement / Accounting & Billing

With 10 years of experience in accounting, technology, and legal disciplines. Understand the importance of customer experience through building and maintaining relationships with internal and external clients to drive positive results. Edit time entries, process transfers, write downs and write-offs; generate weekly reports; update time keeper’s area of practice; maintain update to date list of cumulative amounts outstanding; process bills through e billing system

Accounting Software: QuickBooks, Elite, Open Air, Solomon, Lawson, Mas *90

PROFESSIONAL EXPERIENCE

Ropes & Gray WASHINGTON, DC

BILLING COORDINATOR – SPECIALIST 11/2021 TO 5/2022

Edit time entries, process transfers, write downs and write-offs; generate weekly reports; update time keeper’s area of practice; maintain update to date list of cumulative amounts outstanding; process bills through e billing system; update spreadsheets for statements; finalize invoices.

Software: Elites MicroSoft Word, Excel, PowerPoint

FLYWHEEL DIGITAL BALTIMORE, MD

BILLING COORDINATOR – SPECIALIST 02/2021 TO 8/2021

Edit time entries, process transfers, write downs and write-offs; generate weekly reports; update time keeper’s area of practice; maintain update to date list of cumulative amounts outstanding; process bills through e billing system; update spreadsheets for statements; finalize invoices.

Software: Quickbooks, MicroSoft Word, Excel, PowerPoint

NORTON ROSE FULBRIGHT WASHINGTON, DC

BILLING COORDINATOR – SPECIALIST 07/2019 TO 3/2020

Edit time entries, process transfers, write downs and write-offs; generate weekly reports; update time keeper’s area of practice; maintain update to date list of cumulative amounts outstanding; process bills through e billing system; update spreadsheets for statements; finalize invoices.

Software: SAP, MicroSoft Word, Excel, PowerPoint

CREDIBLE BEHAVIORAL HEALTH — ROCKVILLE, MD

CUSTOMER SERVICE 07/2017 TO 7/2019

Provide technical support to users by researching and answering questions; troubleshooting problems; optimizing software performance. Provide outstanding Partner Service, including timely, concise and accurate responses, proactive Partner Issue management, while handling all Partner requests in a professional, positive, and dignified manner. Provide training and consultation, as needed, on functionality in the software Success Defined for Partner Services Coordinator. Resolve Partner tickets associated with Partners in a quality fashion. Respond to all Partner tickets within SLA & BSA timelines. Communicate with the Partner on the progress of resolving their support ticket(s). Proactively contact Partners via email and phone in support of resolving tickets. Ensure all support and communication is logged into the Credible support system.

Software: Credible, MicroSoft Word, Excel, PowerPoint

FOLEY & LARDNER — WASHINGTON, DC

BILLING SPECIALIST 05/2016 TO 6/2017

Work with billing attorneys regarding billing matters. Review, distribute, edit and process prebills. Maintain and disseminate information on special client time reporting and billing requirements. Monitor and assist with pricing and rates. Prepare final invoices and coordinate transmittal to clients. Review, update and analyze daily, monthly and quarterly reports. Monitor accounts regarding reconciliations and process adjustments. Monitor and assist with collection efforts, including processing monthly reminder statements, maintaining status updates in database and responding to client inquiries.

Software: Elite, Tymetix, Share Docs, Serengeti Tracker

VINSON & ELKINS — WASHINGTON, DC

BILLING SPECIALIST 9/2014 TO 4/2016

Work with billing attorneys regarding billing matters. Review, distribute, edit and process prebills. Maintain and disseminate information on special client time reporting and billing requirements. Monitor and assist with pricing and rates. Prepare final invoices and coordinate transmittal to clients. Review, update and analyze daily, monthly and quarterly reports. Monitor accounts regarding reconciliations and process adjustments. Monitor and assist with collection efforts, including processing monthly reminder statements, maintaining status updates in database and responding to client inquiries.

Software: CMS/Aderant, Tymetix, Share Docs, Serengeti Tracker

COHN REZNICK GROUP — BETHESDA, MD

BILLING SPECIALIST 1/2010 TO 9/2014

Generate and distribute monthly pro formas to account managers. Monitor ledgers. Research and resolve client accounts, including but not limited to client retainers, credits and various account activity. Update changes to client database, ensuring accuracy of addresses, telephone numbers, and timekeeper changes. Generate and mail monthly billing statements to clients.

Software: Elite

EDUCATION

Bachelor of Science, Business Management University of Maryland

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