Security Officer Customer Service
Resume:
PROFESSIONAL PROFILE
Attentive and personal senior security officer with over 12 years experience ensuring the safety and security of property and personnel in Corporate, Commercial, Institutional learnings, Retail businesses, Industrial and Casino settings. subject matter expert in non-violent confrontation techniques, confident security supervisor with experience managing security teams with industry trends, researches, and implement the latest security policies, protocols, and procedures. Seasoned diligent and proactive security and intelligence specialist, with remarkable experience in identifying critical areas, initiating immediate improvements, self-starting with experience in physical protection, crime prevention, intelligence technologies, technical support to pursue a career opportunity utilizing interpersonal skills and technical experience.
Professional security officer with over 12 years of experience maintaining security and safety within the facility, supervising numerous staff members, coordinating emergency procedures, and administering CPR to emergency victims.
Committed and hardworking security officer with 12 above years of experience maintaining safe and secure operations by performing security patrols, investigating all suspicious incidents, and verifying deposit compliance within the guidelines.
WORK EXPERIENCE:
Safety and Security Officer
Mombasa Cement-Athi river plant • Nairobi
02/2021 - Present
To ensure adequate supervision of the staffmembers, visitors, contractors astaffmembers, visitors, contractors at the entire plant.
Securing the premises and personnel by staying on patrol. Monitoring survveillance equipments.
Performing building inspections.
Gaurding entry points and verfying visitors
Conducts risk mitigation and plans approopropriate strategies and counter measures. Gathers information and reports suspicious activities. Enforcement of safety rules and regulations reduces accidents and product damage. Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
To patrol the facility in order to find any security and safety infractioninfractions. Safety and Security Officer
Sanergy Non-governmental organization(NGO) • Nairobi, --Select-- 10/2018 - 01/2021
Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Managed the work of 600 employees, increasing crew efficiency by 75% Improved equipment maintenance and safety standards by 70%, which resulted in a 80% reduction in i t t
PETER EMONG'ONYANGI OKUMAI
aduvp2@r.postjobfree.com
393-00204,
MACHAKOS, Kenya
maintenance costs
Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Continually updated a leadership resume and honed skills by participating in various management trainings Developed relationships with new staff members, and the existing staff members in their career development Maintained a clean and safe work environment, resulting in a 70% reduction in complaints filed with management and a 80% increase in crew satisfaction Offered strong customer service skills, keeping customers satisfied and increasing on the security and safety of the entire organization.
Conducts fire marshal, tornado drills, safety and fire prevention programs. To carry out procedures and conducts inspection for fire, safety and security security risk and hazards to recommend corrective measures.
Worked with administration staff to ensure appropriate steps are taken to safeguard office premises, equipments and residential property(guards, locks, lighting, alarms and fire equipments). Conducts daily security checks at the site.
Security Supervisor
Kenyatta University Nyeri Campus
06/2017 - 11/2018
Provides personal, equipment and real property security for faculty, staff, students and visitors within an assigned area of the University Campus.
To supervise, guide and oversee the security function in the entire University. Train and schedule programs and functions to security personnel. Monitoring surveillance equipments i.e CCTV surveillance systems. Observes activity and traffic in assigned area to enforce University rules and regulations; alert visitors of infractions.
Responds to alarms and dispatch calls; decides what actions to take based on situation facts known and position limitations.
provides escort services and other basic public assistance services as needed. Improved customer service by offering a friendly greeting and making sure the elevator was working while waiting for customers to enter
Recorded client needs, developed a response plan, and performed an evacuation pull-tag test Performed safety and emergency evacuations for client needs and incidents Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
Security Officer
Outspan Hotel Nyeri
04/2016 - 07/2017
Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Executed Hotel policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Continually updated a leadership resume and honed skills by participating in various management trainings Offered strong customer service skills, keeping customers satisfied and increasing sales annually Security Officer
Swedish and Irish Embassy -Kampala Uganda
12/2014 - 04/2016
Conducting patrols with and around the Embassy/residence premises using the appropriate electronic devices and check points with matching accurate recordings.
Providing security guarding service to ensure the safety and security of Embassy staff members, visitors, customers and contractors as well as protecting all properties with Embassy/residence premises. Monitoring CCTV outputs with diligent observaation and use of the still and rotating images as well as the interactive and plan screens.
Ensure sustained radio communication while on duty with quick professional responses to calls and conducting radio check calls with other locations and staff members in accordance to the relevant procedural guide and radio check, calls with other locations and staff members in accordance to the relevant procedural guide and instruction.
Reporting unfolding events, situattions, and incidents that are relevant to the safety of Embassy staff members, visitors, customers, and contractors.
Liaise and share security-related information and incidents with focal points at other embassies Ensure quick dissemination of security advisories to staff members and spouses when needed Provide security briefings to staff members and spouses or visitors; Work closely with the Embassy’s security subcontractors; Be the main focal point for day to day contacts with the Embassy’s static security provider; Conduct regular inspections of security installations; Assist in drafting and updating emergency procedures, security instructions and risk and vulnerability assessments;
Carry out security inspections at posted staff member’s residences; Other administration tasks related to security;
Security Officer
Kampala Serena Hotel-Kampala Uganda
04/2012 - 01/2015
Responsible for preparing daily incidents reports, requisitions and other inter office memos and ensure that all allegations of the crime and other incidents are investigated and properly recorded. Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention. Ensure the safety and security of guest, staff, visitors and contractors at all times. Liaise with all department heads to ensure hotel emplloyees are adhering to established security procedures. oversees and guides the efforts of the accident prevention committee. Responsible to manage all safety and security, fire life safety and food hygiene risk faced by the hotel. Ensure compliance with all security standards and preventive measures. Develops and maintain a monthly checklist for all CCTV equipment, alarmed doors, and panic/dures alarms to ensure that they are fully functional
Patrolling the hotel premises (both interior and exterior) Checking the parking area and ensuring there are no unauthorized vechicles Ensuring all hotel doors are locked and that all rooms are properly silent Monitoring who enters, and who leaves, the hotel
Filling in the security log (this is a small report of what areas have been checked) Monitoring the security cameras
Responding to calls when colleagues need assistance Escorting guests where necessary (e.g., if they are intoxicated and need to go to their room or if they are lost) Skills
Leadership, Computer literacy, Time management, Physical examinations, Documentation review, Microsoft word, Customer service, Communication skills, Law enforcement, Organizational skills, First aid, Microsoft word, safety and security officer
EDUCATION BACKGROUND
Certificate in FIRE SAFETY AWARENESS
NEW SONIC QUALITY INSPECTORS LTD • Nairobi
10/2022
Certificate in FIRST AID
Kenya institute of security and criminal justice(KISCJ) • Nairobi 06/2022
Certificate in Occupational Health and Safety
Kenya Institute of security and criminal justice(KISCJ) 11/2021
Certificate in International Relations and Diplomacy Finstock Evarsity College • Nairobi
12/2020
Certificate in work place safety and health
Finstock Evarsity College
11/2020
Certificate in Fraud and cyber security Risk Management Finstock Evarsity College
11/2020
Certificate in Leadership Skills
Finstock Evarsity College
10/2020
Basics in Crime and Security Management
Finstock Evarsity College
10/2020
Diploma in Security Management
Kenya institute of security and criminal justice
09/2019
Certificate in close circuit television (CCTV)
Kenya institute of security and criminal justice
06/2019
Certificate in Computer applications
Elite computer training Centre
03/2018
IT Essentials (PC hardware and software )
Cisco net working academy • Kampala, Central Region 08/2011
Certificate in computer applications
Makerere University
04/2011
Uganda Certificate of Education
Kayoro Secondary School
11/2006
Primary Leaving Certificate
Kayoro Primary School
11/2002
ON-JOB TRAINING CERTIFICATIONS:
certificate in anti-terrorism and counter terrorism course, certificate of merit in first aid course, certificate of training in Fire Marshals, certificate of training in Drug abuse and Addiction, Certificate of FIRE SAFETY AWARENESS, Certificate in Security Operations
Interest
Listening to music
Reading
Photography
Travelling
Coaching and Mentoring.
Language
English
Kiswahili
Luganda
Luo
Teso
REFERENCES:
Mr. Vincent Achesa, head of security kenyatta university email: aduvp2@r.postjobfree.com
cell: +254*********
Mr. John Omukaga
email: aduvp2@r.postjobfree.com
cell: +254*********.
Mr. Charles Emojong, CID Police officer Kampala Central email: aduvp2@r.postjobfree.com
cell: +256*********
Miss Madam Annet Noeke Omuse
Tel: +254*********
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