EDWINA GBARWEA-GOWEH

**** ****** ***** ***** • Raleigh, NC 27610• 919-***-**** • aduvor@r.postjobfree.com

QUALIFICATIONS

Strong problem solving skills able to identify problems and implement corrective processes

Strong management skills, ability to seek various alternatives to business problems to achieve desired results.

Ability to work effectively in a fast paced environment.

Dedicated, innovative, resourceful, and dependable team member capable of meeting multiple deadlines and goals.

Computer Skills includes Microsoft Office 2010

EDUCATION & CREDENTIALS

Bachelor in Hospitality Management, 2012

Johnson and Wales University, Providence, RI

Associate’s in Culinary Act, 2010

JOHNSON AND WALES UNIVERSITY, PROVIDENCE, RI

Occupational Licenses & Certificates

Human Rights Advocate Training

Commonwealth of Massachusetts Department of Developmental

Basic Fire Safety

Commonwealth of Massachusetts DDS Southeast Region

CPR-NC American Heart Association

PROFESSIONAL EXPERIENCE

May Institute Inc. – Randolph, MA 01/2013 – 07/2014

Mental health-Program Coordinator for Residence Life/Residential Advisors

Worked in a mental health and substance abuse environment coordinating all schedules and planning for the resident.

Maintained and improved the overall quality of service.

Oversee day-to-day supervision.

Provided on –site training for current staff and new hire.

Participated in ISP implementation and development process.

Managed residential site budgets.

Managed E-Time payroll on a daily and bi-weekly basic.

Coordinated individual meeting with residents and house staff.

Acted as a liaison between the may Institute, DDS case management as well as resident’s doctors.

Managed staff and scheduling.

Managed residential community outing.

Managed all patients’ finances.

Assisted with personal hygiene and daily living activities including administering medications

Redirected individuals when exhibiting inappropriate behaviors.

Transported and accompany individuals to doctor appointments.

Coast Guard House Restaurant – Narragansett, RI 05/2012 - 09/2012

Cook (Trainee)

Set up station according to restaurant guidelines.

Prepared all food items as directed in a sanitary and timely manner.

Followed recipes, portion controls and presentation specifications s set by the restaurant.

Restocked all items as needed throughout the shift.

Cleaned and maintained station while practicing exceptional safety.

Experienced with kitchen, food preparation and cooking equipment’s.

Competence in basic food preparations techniques.

Setup stations and collected all necessary supplies to prepared menu for services.

Maintained and improved the overall quality of service.

Participated in and noted proceeds of related calls and meetings.

Cove Center – Providence, RI 06/2005 – 05/2010

Behavior Specialist/Unit Leader, Counselors

Assisted with training of new staff to ensure all requirement guidelines are followed.

Gathered data and wrote annual and semi-annual individual service plan.

Developed and created imagery scenes to assist individual in day-to-day situation.

Managed all scheduling, Community outing and budget planning.

Universal Mental Health –Raleigh, NC 8/2015-Present

Community Service/Day Support

Worked in a mental health and substance abuse environment

Provide one on one supports to individuals receiving community services/day support

Provide direct personal care to individuals

Assisted with personal hygiene and daily living activities including administering medications

Maintained and improved the overall quality of service.

Hewlett Packard- Raleigh, NC 8/2016-Present

USPS DEMS IC3/ HPE Operation & Infrastructure

Applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment

Providing live chat sessions and email support for products and services on our client’s, the US Postal Service, website.

I have a good understanding of the general/technical aspects of a Tier 1 Help Desk.

I primarily provide end-user assistance via live chat sessions that are routine to moderately complex in a nature and require basic problem resolution and independent judgment.

I allocate my time efficiently and will receive general instructions on all work.

Point of contact (POC) for feature/function and level one support problems originated by supported end-users.

I Provide problem resolution via email and/or live chat response using knowledgebase and template responses that are created to instantly respond to chat sessions and/or email inquiries.

Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters set by managers/team leads.

Maintain end-to-end problem ownership of chat and email sessions.

Handle up to three chat sessions at one time.

Usage of common commercial off the shelf (COTS) applications such as Oracle RightNow; along with other proprietary applications to provide live chat services and email resolution type responses.

Contact this candidate