UGOCHUKWU CASMIR AJANOBI

Chikun, ****** Kaduna +234********** aduvof@r.postjobfree.com

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Skills

• Multitasking

and

Organization

• Documentation

and Reporting

• Store Opening

and Closing

• Shift

Scheduling

• Staff

Supervision

• Recruiting and

Hiring

• Verbal and

Written

Communication

• Store

Merchandising

• Team Building

and Leadership

• Problem-

Solving

• Time

Management

• Logistics and

Supply Chain

Software

• Enterprise

Resource Planning

Software

• Improvements

Recommendations

• Complex Problem

Solving

• Maintenance and

Repair Orders

• Decision Making

• Cost Analysis

• Critical Thinking

Experience

StorekeeperJan 2014 to Jan 2022

British American Tobacco Fondation Nigeria Abuja, Nigeria

• Managed inventory tracking and physical inventory counts to minimize loss.

• Monitored employee performance and identified performance gaps for corrective action.

• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

• Determined quantities of stock needed to replenish departments' supplies.

• Contacted vendors to determine prices, specifications and other information for special orders.

• Tracked, documented and resolved discrepancies on received orders.

• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

• Received delivery of incoming materials to reconcile purchase orders.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

• Negotiated pricing and delivery of goods and obtained competitive quotes from vendors.

• Marked stock items with identifying codes, figures or letters with electric marking tools.

• Preserved product quality by maintaining stockrooms and disposing of damaged items.

• Verified inventory computations' accuracy by comparing to physical counts of stock.

• Planned promotional campaigns for new products or specials.

• Prepared parcels for mailing by safely packing supplies in cartons.

• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

• Packed, crated and prepared bills of lading for outgoing shipments.

• Trained and mentored associates to teach daily tasks and procedures.

• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

• Kept up-to-date records of receipts, records and withdrawals from stockroom.

• Established store tactics and strategies to achieve operational performance and sales goals.

• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

• Conveyed materials and items from receiving or production areas to storage or other designated areas.

• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

• Answered product questions with up-to-date knowledge of sales and promotions.

• Mediated confrontations between staff and clients to de-escalate situation. Warehouse WorkerMar 2009 to Jan 2013

Federal Polytechnic Bida Minna, Nigeria

• Counted number of boxes or units in loading docks to confirm proper completion of work orders.

• Staged and sorted multiple types of products for loading.

• Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.

• Secured items in truck by strapping over protective padding.

• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

• Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

• Tagged and wrote identifying information on containers, boxes and cargo.

• Used scanners to track parcel information, condition or receipt.

• Received deliveries, scanned packages and updated orders in internal database.

• Used digital database to keep records of units and stock moved.

• Filed requisitions for out of stock items and supplies.

• Recognized defective material and reported issues to management.

• Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.

• Updated inventory and production information using warehouse management systems and scanner guns.

• Placed bracing, straps and other protective devices onto items in transit to prevent damage.

• Coordinated cargo unloading with other workers to achieve efficient and safe transportation.

• Monitored work areas for cleanliness and functionality and removed obstacles for safety.

• Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.

• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

• Operated forklifts to fill or empty overhead spaces.

• Established and maintained good relations with customers, vendors and transport companies.

• Examined packages and goods for damage and notified vendors of replacement needs.

• Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.

• Checked cargo before transportation and determined if items adhered to proper regulation standards.

• Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.

• Packed boxes and stock using organizational guidelines.

• Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.

• Prepared and completed warehouse orders for delivery or pickup according to schedule.

• Used pallet jacks to move items to and from warehouse locations.

• Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

• Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.

Education and Training

Higher National Diploma, Purchasing And Supply ManagementJul 2007Federal Polytechnic Nekede Owerri Imo State

anguages

English:B1

Intermediate.

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