Scrum Master/Agile Coach/Project Manager
Resume:
MASSA DOPOH
SCRUM MASTER/AGILE COACH/PROJECT MANAGER
Mobile: 952-***-****
Email: aduvnk@r.postjobfree.com
Location: Dover, DE 19901
LinkedIn: https://www.linkdin.com/in/massa-dopoh-licensed-master-social-worker-lmsw-352b86130
Dedicated, energetic, results-driven Scrum Master/ Project Manager with over 5+ years of experience in various IT and non-IT project domains such as: healthcare, non-profit, retail, infrastructure, fuel, etc. Excellent ability to coach and improve Agile/Scrum principles and processes among multiple mediums to large projects. Ability to track, report, plan and manage projects from start to finish. Experience using Agile (Scrum/Kanban, XP, SAFe, Jira, Confluence, Outlook, PowerPoint, SharePoint, One Note, etc.) technique in an SDLC environment. Expert at coaching several Agile teams, vendors, and meeting hard deadline in a robust work environment.
Areas of Expertise
Project Management:
Project Lifecycle:
Value-Added Leadership:
AWS System/ Cloud Migration
Requirement Gathering
Cross-Functional Supervision
Healthcare
Risk Mitigation & Improvement
Team Building & Mentoring
Non-profit
Retail
Enterprise-wide Implementations
Project Planning & Creating Execution & Testing
Deploying
Business & Strategic Planning
Client Relations
Dependable
Client-facing-services
Change Management
PROFESSIONAL EXPERIENCE
Delaware Health & Social Services Social Service Administrator Smyrna, DE Feb 2021– Present
Responsible for monitoring a DSS multi-team sites and ensuring that the sites are in compliance with all federal policy and procedures.
Gathering, monitoring, and evaluating processes; reviewing and completing excel spreadsheets reports; reporting and analyzing program data and procedures.
Supervising workers, completing conferences/evaluations and monitoring functions, special projects and other duties as assigned.
Prepares monthly and daily interpretative reports of program goals, objectives, provision of services and programs/services ability to meet standards and regulations.
Analyzes problems, applies policy to problem situations, responds to requests for information and questions regarding services and programs eligibility.
Interfaces with stakeholders, constitutes and management to manage expectations, provide concise status updates on cases and discuss concerns.
Review cases in Assist Worker Web and other state databases and resource mailboxes.
Provides technical assistance and recommends course of action.
Use ASSIST Worker Web to review cases, act, process and take actions as needed.
Perform other duties, as needed.
Delaware Health & Social Services Sr. Project Manager New Castle,DE October 2018 – November 2022
Delaware Health and Social Services (DHSS) is one of the largest agencies in state of Delaware that provides services in the areas of public health, social services, developmental disabilities, long-term care, visual impairment, aging and adults with physical disabilities, state service centers, management services, financial coaching, and Medicaid and medical assistance
Act as project lead and managed DHSS’s SNAP Outreach Implementation Project. Assesses impact of proposed rules on current operations financially and programmatically. Assists as consultant, coordinator/project liaison for special programs/projects. Assists in executing a communication and change management strategy in support of project execution and rollout.
Developed reasonable goals to meet management expectations; appropriately manage deadlines; develop project milestones; and manage both human and material resources.
Creates SNAP program plan to include budget expense/expenditures for all eligible vendors. Completes a narrative report quarterly and annually about the progress of the SNAP Outreach Program.
Ensures the SNAP Outreach Implementation team meets all the program federal requirements and commitments.
Monitors project progress and communicates status to key stakeholders. Mitigates project risks, impediments/ blockers from all State Outreach vendors. Monitors and track all vendors budgetary accounts, expenditures and programming records, reimbursement and review reports and financial statements to determine status of all contracted SNAP Outreach vendors.
Participates in reviewing, analyzing, and developing policies, regulations, forms, proposals requests, and implementing new procedures to ensure compliance with Federal and State laws, rules, and regulations related to the SNAP program. Participates in FNS and state audit and develop corrective plans and make recommendations for and assists in the implementation of new procedures to improve methods of operations, strengthen controls, and effectively utilize resources. Promotes teamwork to achieve project goals and responsible for facilitating self-organizing teams to ensure teams are making progress. Provides clearing house documentation to the DSS fiscal unit including SNAP Nutrition Education and SNAP Outreach. Participates in SNAP error reduction strategies activities and Delaware Payment Accuracy Team meetings.
Responsible for monitoring, developing, updating, negotiating contracts, and preparing grant applications. Reviews and provides clear/concise responses daily to comments relating to policy proposes in the Delaware register and the policy unit SNAP program mailbox from stakeholders, staff development unit, governor’s office, senators/representatives’ office, constituents, and the public. Responsible for training and onboarding new team members on the SNAP Outreach Program and assists with other critical policy projects such as the SNAP program adjustments and waivers that were put into place during the COVID-19 pandemic and SNAP provisions in the 2018 Farm Bill. Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedure, organization, managerial and operational practices; makes recommendations for resolving problems.
Conducted monthly team meetings with SNAP Outreach vendors.
Aetna Project Manager/Scrum Master Remote January 2020 – November 2022
Led and motivated 2 scrum teams in all aspects of committed work.
Drove continuous improvement based on team retrospectives.
Partnered with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the teams. Facilitated teams for better creativity, drove innovation and tried to improve the efficiency of the development teams.
Interfaced with clients and other project stakeholders to develop backlog for applications and lead the delivery of product releases.
Tracked progress of release schedules across the contract while proactively managing and mitigating risks and issues across the scrum team.
Managed and resolved conflict with complete resolution, facilitated discussions and proactively identified opportunities to improve the efficiency of the work/value-stream.
Sustained and optimized planning and estimation for development work by having a clear grasp of the teams’ skill sets and availability.
Developed positive and productive relationships with other Scrum Masters, development teams and stakeholders.
Actively supported the PI planning and readiness of PI planning, Scrum of Scrums, and Inspect and Adapt workshops.
Demonstrated and encouraged an Agile mindset while coaching the team on Agile principles and best practices.
Utilized tools, such as JIRA and Confluence, to facilitate Agile ceremonies, including iteration planning, backlog grooming, daily stand ups, sprint retrospectives, and status reporting.
Planned and facilitated team ceremonies including sprint planning, daily stand-ups, sprint demo, and retrospectives.
Shielded the team from outside distractions and interferences.
Helped manage risk, raised impediments, and facilitated their resolution.
Supported Release Train Engineer along with IT and business teams to drive strategic agendas.
Arranged daily stand-up meetings, facilitates/schedules meetings, demo, and decision-making processes to ensure quick inspection and proper use of adaptation process. Matrix reporting, provides coaching/feedback to ensure team success
Managed projects ensuring execution is in line with project guidelines and directives using standard PMP approach.
Determined project risks, defining corrective action, and driving projects to closure.
Determined, allocated, and directed all project resources in accordance with guidelines.
Reported on the status of the project to the project governance bodies and ensured transparency.
Kroger Sr. Scrum Master Agile Coach Cincinnati, OH Remote May 2017 – November 2019
Kroger is an American retail company that operate (either directly or through its subsidiaries) supermarkets and multidepartment
stores throughout the United States.
Kroger’s Warehouse Management Implementation Project:
Managed Kroger’s Automation and Infrastructure team to implement Batsin, a warehouse execution software to best
serve each facility. Batsin enabled warehouse and fulfillment capabilities by way of improving Kroger’s efficiency in
order management and allowed real time visibility on inventory and stock levels. We also integrated other vendor systems within Kroger’s centralized platform.
Acted as a servant leader and coach to Kroger’s Automation and Infrastructure team, Migration team and Production.
Support teams in all aspect of related work Managers to ensure project execution in all aspect of committed work.
Collects and shares transparent team metrics with teams, recommends new metrics for the team’s context and fosters continuous improvement conversations using metrics.
Engages the organization to remove impediments to the team’s ability to perform by working closely with the team and stakeholders, including Product Owners, managers, leadership, and other teams. Shields the team(s) from external distractions.
Facilitates contextual adoption of Lean Thinking, including visualization and continuous optimization of delivery flow using Scrum/Kanban, Scrumban, and SAFe frameworks.
Arranged and facilitated Scrum Ceremonies and meetings such as: release and sprint planning, daily stand-ups, sprint reviews, and retrospectives, driving continuous improvement and effective stakeholder engagement.
Assisted development teams and Product Owner to refine, product functionality and backlog, proposing possible approaches or solutions to accelerate delivery and ensure the product continues to meet business case objectives.
Communicated progress as required (weekly/monthly) status reporting and other enterprise governance exercises/checkpoints), raising risks and issues to the Product Owner and other key stakeholders.
Provide solutions to agile transformation issues such as: resistance to change, limited resources, conflicting priorities, and lack of accountability. Subtly observes team dynamics, recognizes strengths and growth opportunities of individual team members and themselves, and invites team members into coaching conversations to inspire learning and growth.
Supports communication of delivery progress, gaps, and obstacles with various stakeholders; coach product owners/managers to play an active role in stakeholder engagement.
Created and maintained project execution plan/charter, including scope, requirements, task, duration, work effort, dependencies, budget, risks, resource allocation, and deliverable definitions.
Interfaced with project teams, clients, and key stakeholders to gather requirements, create project charter, project plan, scope statement and WBS to initiate the project.
Identified and mitigated risks impacting release and program- level teams, raised impediments and facilitated their resolution. Shielded the team from external influences not relevant to current sprint work.
Essentia Health Scrum Master Agile Coach Fargo, ND Remote May 2016– April 2017
Essentia Health is an integrated health system serving patients in Minnesota, North Dakota, and Wisconsin. As of 2014, it has over 12,00 employees, including 1,500 physicians and credentialed practitioners.
Essentia Health Cloud Migration Project: Led and managed Health’s migration team to implement a secure send application (this is an application that users use to send and receive secure messages and files from on Prem to Azure Cloud). The requirements for this migration were to improve the security layer of the application. Azure Cloud provides a lot of security and monitoring tools that we integrated within the application to adopt an easy/flexible storage management resource, to reduce cost.
Assisted development teams and Product Owners to refine product functionality and backlog, proposing possible approaches or solutions to accelerate delivery and ensure the product continues to meet business case objectives.
Communicated progress as required (weekly / monthly status reporting and other enterprise governance exercises/checkpoints), raising risks and issues to the Product Owner and other key stakeholders. Collaborated and coordinated with other Scrum Masters, Product Owners, Delivery Managers, and Domain Managers in a multiple agile team environment.
Collaborated with other Scrum Masters, Release Train Engineers, Agile Coaches, and Domain Managers across the enterprise to adopt, standardize and document delivery best practices. Coordinate UAT testing with end users and QA teams.
Facilitated sprint planning sessions and provided sprint commitment updates to business via status reporting as well as stakeholder review sessions. Facilitated technical discussions with Architects and Developers to resolve technical challenges the team encounters.
Identified and removed impediments (risks and issues) impacting release and program-level teams.
Led day-to-day execution of 2 scrum teams, facilitating release and sprint planning, daily stand-ups, sprint reviews, and retrospectives, driving continuous improvement and effective stakeholder engagement. Leverage problem solving skills to shield team(s) from external influences not relevant to current sprint work.
PNM Services LLC AWS Solutions Architect/Cloud Architect Minnesota-Remote Sept. 2015-April 2016
Architected services in AWS and other cloud platforms using test environment for purpose of acquiring deep knowledge on the platforms. Assessed systems architecture with team that was put in place and collaborated with technical staff to recommend solutions to improve PNM’s systems. Built high-performing, available, resilient, and efficient 3-tier architecture for customer applications, and performed reviews for architecture and infrastructure builds, following AWS best practices.
Collaborated with team to build and integrate information systems to meet the company’s needs. Collaborated with team on cloud-computing projects. Designed and developed aspects of migration journey-asses, mobilize, and migrate phase including leveraging CART, ADS, Migration Evaluator, DMS, Cloud Endure, etc. Helped resolve technical problems as they arise. Helped provide supervision and guidance to development teams.
Implemented security best practices in AWS including key rotation, multi-factor authentication role-based permissions, enforced strong password policy, configured security groups and NACLs, S3 bucket policies, etc. Managed and monitored al installed systems for highest level of availability. Monitored end-to-end infrastructure using CloudWatch and SNS for notifications.
Optimized cost through reserved instances, selection and changing of EC2 instance types based on the resource need, S3 storage class and S3 lifecycle policies, leveraging autoscaling, etc. VPC peering with other accounts allowing access and routing to service and users of separate account to communicate. Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system- oriented projects. Worked with clients to understand their workflows including strengths and weaknesses to identify new technical solutions/improvements to make processes more efficient.
TECHNICAL PROFICIENCIES
Skilled in the use of JIRA (align), Azure DevOps (ADO), SharePoint, UAT, Visio,
Confluence, ServiceNow (SNOW), Rally, Trello,
Microsoft Office 365 Suite (OneNote, Outlook, Teams, Word, PowerPoint, Excel, Publisher),
Smartsheet, Power-Bi and Tableau.
Possess a minimum of five years’ experience handling the complexities of technology driven
change management, including user interaction,
training development/delivery, and communication planning,
development and delivery.
Ability to work with difficult stakeholders and engineers,
Remediating risk and impediments, Agilist (Scrum/Kanban/SAFE).
Proficient in creating graphs (stat-crunch, Minitab),
Clinical work, DSM-5 training and Trauma-Informed.
Methodologies/Frameworks: Waterfall, Lean Agile,
Agile: Scrum, Kanban, Scrumban, XP, SAFe
Key Strengths
Strong self-starter, Problem solving/critical thinking,
motivational team player, ability to coach, Goal driven and organized,
Adaptable and fast learner, Proactive planner with the ability to create
complex project plans, timelines, and work breakdown structures
using assigned project management tools.
Ability to write project materials, present, and status reports
Ability to work across all levels of staff, clients, and stallholders.
Ability to effectively identify and resolve issues
•Ability to build, collaborate, lead, and motivate effective teams.
Strong analytical skills.
EDUCATION
MS, Master of Social Work Degree at University of North Dakota, Grand Folks, ND, May 2016-May 2019 (GPA: 3.66)
BS, Bachelor of Science Degree, Human Development and Family Science at North Dakota State University, Fargo, ND, August 2012- August 2015
BS, Bachelor of Social Work at Minot State University, Minot, ND, August 2012-December 2015
Associate of Arts Degree, Liberal Arts, North Hennepin Community College, Brooklyn Center, MN, May 2009-May 2011
CERTIFICATIONS & TRAININGS
Certified Professional Scrum Master (PSM)
Non-Certified Project Management Professional (PMP)
Certified SAFe Scrum Master (SSM)
Certified Scrum Master (CSM)
PNM Services Training in Cloud Computing/AWS Solution Architect-Associate
Board Certified Licensed Masters Social Worker
COMMUNITY INVOLVEMENT
Family Center- Volunteer Assistant, Delaware Emergency Management Agency (DEMA)- Volunteer Shelter Manager; Habitat for Humanity of Coastal Delaware County- Building Homes, Boys and Girls Club of Delaware- Volunteer, Food Bank of Delaware- Volunteer/ Member; Honor Society, 2014-Present; Stakeholder Partnerships, Education and Communication, February- April 2009- Volunteer Tax Preparer who helps elderly and low-income families with Internal Revenue Services, IRS tax preparation, and tax counseling.
ORGANIZATION POLICY
Apply rules and regulations appropriately
Problem Solving skills
Manuals/Memos
Excellent Writing and Review Skills
DIVERSITY AND INCLUSION
Acceptance of differences
Support Tolerance, Mutual respect
No Pre-conceived ideas/notions
Learn through differences
Interact positively with everyone
Accept everyone, not judgmental
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