Nadege Ndifor

Email: aduvmk@r.postjobfree.com Phone: 1-437-***-****

PROFILE

Certified Scrum master with over 6 years of experience leading scrum teams through agile ceremonies to meet key project deliverables. A servant leader with enthusiasm leveraged to keep teams engaged and focused while working in rapidly evolving environments. Diverse experience at of providing direction, implementing plans, and motivating team members. Ability to communicate effectively and lead multiple high-performance teams, drive, and motivate the adoption of scrum rules, removing impediments, fostering self-management, and empowering the team. SUMMARY SKILLS

• Agile Methodologies

• Experienced in phases of

the Software

Development Lifecycle

(SDLC).

• User Testing

• Expertise in using Agile

project management

tools like JIRA, Reetro

Confluence and Rally

• History of working with co-located,

distributed, and offshore teams

while using virtual platforms like

Google hangouts, Teams chat,

Slack, WebEx, Zoom and Skype

for business.

• Participated in transitions from

Waterfall into Agile

transformations.

• Backlog management

• Agile planning & forecasting, Agile

estimation and coaching,

communication, collaboration, Conflict

resolution and Relationship building

excellent organizational, planning, and

time management skill.

• Project Management

• Process improvement

SAFe Certified Scrum Master

PROFESSIONAL EXPERIENCE

Easy Financial Services March 2020 - present

Scrum Master

• Currently supporting two agile teams by facilitating scrum events - sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.

• Initiated process changes for teams which allowed to improve their velocity by 40%

• Delivered more than 50 projects with budgets from $50,000 to $1 million on-time and on-budget for clients

• Worked with the product owner to ensure backlogs were refined, maintained and ready for iteration and PI planning .

• Worked effectively with multiple Scrum teams both internally and offshore.

• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.

• Assisted in overall Program increment (PI) planning, ensured cross team dependencies were understood and modeled in PI objectives, plans and timelines.

• Coached my team to create clear and concise epics/stories.

• Assisted my team with making appropriate commitments through story selection, sizing, and task definition.

• Partnered with developers to automate manual processes, create new dashboards and modify existing dashboards while highlighting crucial business performance metrics.

• Facilitated continuous interaction between users, developers, testers and QA teams throughout the SDLC, resulting in a 95% testing success rate.

December 2017 – February 2020

Abu Dhabi Commercial Bank, Dubai

Agile Scrum Master

• Organized and facilitated scrum and Kanban ceremonies (daily stand-ups, sprint planning, sprint demos, reviews, and retrospectives)

• Ensured the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility

• Supported the product owner and business analyst in building and refining a stable backlog and coached PO, BA, and team in building a backlog that complements iterative, frequent delivery value

• Coordinated dependencies between teams with other scrum masters and team leads

• Addressed impediments such as getting support from other teams when required

• Worked with the team to develop release plans and roadmaps

• Provided all support to the team using a servant leadership style and leading by example.

• Understood modern software development practices, continuous integration, and continuous delivery

• Assisted to manage QA process and collaborated closely with engineering team to address all bugs

• Analyzed appropriate JIRA reports to track and help teams adjust team commitments and delivery

• Utilized team feedback from retrospectives and metrics to identify areas of prospect and worked with team to continuously improve

• Provided weekly project status by generating status reports and dashboards to the management team.

• Managed teams to develop success by maintaining concurrent close working relationships with business partners and development teams across multiple projects

• Created a positive and open communication channel between team members, project managers and stakeholders

• Knowledge and experience with widely successful Agile techniques (user stories, Pairing) Emaar Development PJSc, Dubai

Scrum Master March 2014 – November 2017

• Understood the incremental delivery, backlog tracking and the value metrics through burn down chart metrics, average velocity, and the tasked definition.

• Facilitated discussions and ensure transparency, Inspection and Adaption throughout the process of production are implemented

• Led multiple Scrum teams facilitating progress toward delivery goals, using agile practices.

• Tracked my team’s performance by keeping a close eye on the velocity and burn-down chart and making sure that completed items are closed.

• Established and communicated the annual calendars for iterations and Program Increments.

• Helped to guide and manage the ART and the teams through the delivery of software and services, embracing and casting the Agile mindset across client spaces.

• Provide guidance in SAFe and led Agile delivery teams consisting of a mix of different teams.

• Practiced and promoted Agile/Scrum delivery methodology including managing budget and schedules for assigned programs/projects.

• Identified dependencies and removed impediments to project progress, identified areas of risk, and developed and implemented complex mitigation plans.

• Facilitated core Agile meetings with two teams (Sprint Planning, Daily Stand-up, Demo, Retrospective and Backlog refinement).

• Developed metric reports on project status, budget, schedule, and agile metrics such as velocity and cycle time.

• Managed internal and external communication by making sure the three pillars of Scrum are applied throughout the project so that a trust relationship can be established.

• Built a trusting environment where the team is comfortable raising issues without fear of blame, retribution, or being judged, with an emphasis on problem solving

Marketing Specialist December 2012 - February 2014

• Strategized, developed, and managed paid digital marketing across AdWords, Instagram, and Facebook with monthly budget of $160,000, resulting in about $645,000 in monthly revenue

• Developed robust conditional email campaigns based on customer interactions with the platform that improved retention by 23%

• Created reporting around paid marketing funnels, and leveraged this to incrementally improve the conversion rate by 210%

• Created reporting around paid marketing funnels, and leveraged this to incrementally improve the conversion rate by 210%

• Established in-house knowledge of marketing content leveraged by the sales team to improve customer LTV by 28%

• Launched SEO campaign for high volume and long-tail keywords that generated 11,000 unique visitors and 160 customers monthly

• Administered marketing calendar and posted new content to coincide with new product and service releases.

• Send out promotional emails using Mailchimp and reported on the CTR’s and conversion rate to the Manager

• Various administrative duties as assigned

TECHNICAL EXPERTISE

Agile PM Tools: JIRA, Kanban, Confluence, Go retro, Reetro, Rally, Miro, Software Applications: Microsoft Word, Excel, PowerPoint Bsc In Accounting and Business

Business Marketing Diploma

Education

Association of Chartered Certified Accountants

Humber College

Certifications

Certified Scrum Master

Google Ads Search Certification

HubSpot Social Media Marketing

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