Customer Service Agent

Maria O Velasco

*** ******** ***, ** *****, FL **769 Cell 347-***-****

Email: ************@*****.***

Customer Service agent:

Top performing and dedicated bilingual customer service agent with 2+ years experience in a remote environment. Strong organizational and communication skills with the ability to independently or on a team, plan and manage diverse business relationships. Proven record of success resolving customer concerns. Accustomed to fast-paced, high-pressure positions; demonstrated ability to prioritize multiple tasks, meet deadlines and provide quality service.

AREAS OF EXPERTISE:

Time management

Customer Service / Client Relations

Communication

Multitasking

Invoicing

Appointment scheduling

Inventory

Multi Line phone system

Troubleshooting internet/connectivity issues

Supporting customer inquiries

Flexible to changing circumstances

PROFESSIONAL EXPERIENCE - OVERVIEW:

Liaison between senior management, employees, and clients to ensure proper lines of communication critical in addressing problems and issues requiring immediate attention and resolution.

Manage Accounts Receivable cash receipts, billings, invoicing, purchase order and inventory verification,

Actively seek, identify and implement process improvement opportunities.

Screening calls & transferring calls to appropriate parties.

Data entry

Setting up appointments

Dispatching technicians for emergency service.

PROFESSIONAL EXPERIENCE - CHRONOLOGY:

Caretaker - September 2019 - March 2022

Customer Service agent Merrel Corp February 2019 – September 2019 Assistant to the Vice President NYC Glass Corp – Brooklyn, New York March 2012 – February 2019 Program Aide (Intern) PS 32 – Brooklyn, New York July 2011 – March 2012 Customer Service (Intern) Prospect Park Zoo – Brooklyn, New York October 2010 – June 2011 EDUCATION: South Brooklyn High School - High School Diploma TECHNICAL SKILLS: Microsoft Office: (Access, Excel, Outlook, PowerPoint, Word, Quickbooks) 60 WPM

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