Data Entry Customer Service
Resume:
Deborah Adams
I believe I would be an asset to your team. Let’s talk.
Texarkana, AR 71854
************@*****.***
I am self-motivated, detail and task oriented, dependable, and honest. Leading by example is what I do best. Dealing with people and customer service is my passion, and something I excel in. Some of my major strengths are Property Management, Administration/Management, customer service, verbal and written communication, active listening and attention to detail. For a full list of my skills and assets please note the bottom portion of my resume.
Authorized to work in the US for any employer
Work Experience
Senior Property Manager
A2Z Property Management - Texarkana, TX
January 2020 to Present
I am the Property Manager for 4 different properties; one in Texarkana, Nash, Wake Village and one in Hooks, TX. I oversee the day to day maintenance and upkeep of all properties, and take care of the needs of my tenants. My duties include but are not limited to: Collecting rent and other fees tenants incur, Paying property expenses, Overseeing all business accounts, paying all vendors and property bills and making all deposits, working with the Housing Authority and Ar Tex Counsel of Governments to assist tenants with assistance, hiring, managing, training, firing all employees, Making and implementing weekly goals for maintenance and construction/make ready team, overseeing remodeling, Lead on all construction, Taking care of the pools per the Texas Administrative code, Certified pool operator, overseeing grounds maintenance, Keeping up with employees time, and turning it into payroll, Meeting with potential tenants, showing apartments, tenant screening, and helping them through the rental process including move in and move-out procedures, assessing and reimbursing deposits, inspecting unit upon moveout and arranging any repairs or upkeep as needed, and investigating and resolving property complaints and investigating violations. I handle any issues on the owners behalf, handle collections and evictions. We use the Buildium and Bluemoon software, and I have also used Appfolio and Onesite. I am computer literate and able to learn any program. I am also active with the Tyler Apartment Association. Office Manager
Calhoun Oilfield Construction - Bloomburg, TX
January 2014 to July 2018
This is a small company owned by my ex-husband. Duties: General Management of the office and 12 employees, answered phone calls, Scheduled service calls, Scheduled routine service work, Ordered and sometimes delivered parts to job site, Checked and recorded invoices, Billing, Deposits, Payroll and maintained day to day finances. All Customer Service issues, project issues or scheduling issues were handled by me. I managed from 6-13 employees. As Office Manager, I grew our client base from two companies when we started in 2014 to 23 companies when I left in 2018. I left due to divorce. Duties included but not limited to:
• Maintained and supervised office operations
• Communicated with clients
• Supervised office staff
• Supported and trained staff
• Managed payroll
• Maintained office efficiency by organizing operations and procedures
• Processed deposits on a daily basis
• Processed daily transactions
• Maintained office supply inventory
• Fulfilled clerical activities
Education
Associates in Applied Science
Texarkana College - Texarkana, TX
January 2017 to Present
High school diploma in General Studies
Arkansas High School - Texarkana, AR
September 1985 to May 1988
Bachelor's degree
Skills
• Accounts Receivable
• Administrative Experience
• Accounts Payable (8 years)
• Office Management (7 years)
• I specialize in Customer service (8 years)
• Personal Assistant Experience (4 years)
• Bookkeeping
• Payroll (3 years) (3 years)
• Clerical Experience (10+ years)
• Case Management (1 year)
• Social Work
• Phone Etiquette (10+ years)
• Microsoft Word
• Interviewing
• Inventory control
• Cash handling
• Conflict management
• Property Management
• Pool Maintenance
• Accounting
• Supervising experience
• Project management
• Management
• Property leasing
• Leadership
• Facilities maintenance
• Microsoft Office
• Section 8
• Human resources
• Yardi
• Remodeling
• Computer Literacy
• Sales
• Negotiation
• Analysis skills
• Typing
• Communication skills
• Windows
• Computer skills
• Fair Housing Regulations
• Microsoft Powerpoint
• LIHTC (Less than 1 year)
• Writing skills
• OneSite
• Time management
• Organizational skills
• Landlord-tenant law
• Customer service
• Data entry
• Social media marketing
• Social media management
Certifications and Licenses
Certified Pool Operator
June 2021 to June 2029
I am certified to oversee the day to day running of a public pool. Assessments
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Case Management & Social Work — Highly Proficient
August 2020
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Highly Proficient
Verbal Communication — Highly Proficient
September 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Scheduling — Expert
July 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Expert
Working with MS Word Documents — Highly Proficient September 2020
Knowledge of various Microsoft Word features, functions, and techniques Full results: Highly Proficient
Data Entry: Accuracy — Highly Proficient
September 2020
Entering data quickly and accurately
Full results: Highly Proficient
Creating Presentations with Microsoft PowerPoint — Highly Proficient September 2020
Knowledge of Microsoft PowerPoint tools and features Full results: Highly Proficient
Filing & Organization — Highly Proficient
September 2020
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Following Directions — Expert
September 2020
Following multi-step instructions
Full results: Expert
Work Style: Conscientiousness — Highly Proficient
October 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Project Timeline Management — Highly Proficient
October 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Highly Proficient
Data Entry: Accuracy — Highly Proficient
September 2020
Entering data quickly and accurately
Full results: Highly Proficient
Recruiting — Highly Proficient
October 2020
Managing the candidate sourcing and selection process Full results: Highly Proficient
Active Listening — Highly Proficient
November 2020
Actively listening and appropriately responding in conversations Full results: Highly Proficient
Logic & Verbal Reasoning — Expert
October 2020
Understanding the meaning of text, and identifying the relationships among words or concepts. Full results: Expert
Filing & Organization — Expert
November 2020
Arranging and managing information or materials using a set of rules Full results: Expert
Management & Leadership Skills: Planning & Execution — Highly Proficient November 2020
Planning and managing resources to accomplish organizational goals Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient November 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient
Office manager — Highly Proficient
January 2021
Scheduling and budgeting
Full results: Highly Proficient
Work style: Reliability — Highly Proficient
February 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Expert January 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Expert
Working with MS Word documents — Highly Proficient September 2020
Knowledge of various Microsoft Word features, functions, and techniques Full results: Highly Proficient
Administrative assistant/receptionist — Highly Proficient January 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Attention to detail — Highly Proficient
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Professionalism — Expert
September 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Expert
Management fit — Expert
September 2021
Measures the traits that are important for success in management positions Full results: Expert
General manager (hospitality) — Highly Proficient
October 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient
Management fit — Expert
September 2021
Measures the traits that are important for success in management positions Full results: Expert
Attention to detail — Highly Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Customer service — Highly Proficient
July 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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