Training Manager Assistant

DARLENE STEWART

**** ******* *****, *********, ** 70043 (C) 504-***-**** aduvkh@r.postjobfree.com

Professional Summary

Highly effective management professional dedicated to bringing your organization to the next phase of growth and development. I will be honored to obtain a position with you, which will utilize my experience as well as my expertise in this field that will improve operations and increase revenue.

Skills

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Customer relations specialist

Project planning and development

Budgeting and forecasting

Quality assurance and control

Purchasing and procurement

Organized skilled employee

Results-oriented

Dependable

New product introductions strategies

Natural leader

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Employee relations

Startups and turnarounds background

Expense reports

Performance evaluations

Management information systems

Work flow planning

Detail-oriented

Superb time management skills

Sales background

Highly dependable

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Excellent attention to detail

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Fast learner

Work History

Assistant Manager

Taco Bell – New Orleans, La 70114 08/1992 to 04/2004

●Supervised a team of 5 managers and over 30 employees. ● Reduced employee turnover by 40% through action planning ● Directed the work 15-20 independent contractors.

●Established project control procedures such as project forecasts and cash flow projections, especially with new promotional items.

●Reduced overtime with crew member employees to 0%-5% by holding managers accountable for their shift.

●Completed over 30 performance reviews each quarter, offering praise and recommendations for improvement.

●Compiled and drafted a number of reports each week and end of period.

●Established work plans and delegated assignments to other managers and crew leaders.

●Appointment scheduling

●Billing and Collections

●Accounting and Payroll

●Heavy Lifting

Co-Manager

Wendy's International – New Orleans, LA 04/2004 to 09/2005

●Supervised a team of 35 or more crew members and managers.

●Reduced employee turnover by 15% through learning more about the business.

●Established project control procedures such as project forecasts and cash flow projections.

●Reduced overtime by allowing the managers to have control over their shift.

●Established operational objectives and work plans and delegated assignments to subordinate managers.

●Completed a number of performance reviews each quarter, offering praise and recommendations for improvement.

●Compiled and drafted weekly and end of period reports.

●Cash handling procedures

●Accounting and Payroll

●Appointment Scheduling

●Billings and Collections

●Heavy Lifting

Picker/Team Leader

Walgreens Distribution Center – Waxahachie, TX 75165

●Supervised a team of 15 associates.

●Established and maintained a accident free work zone.

●Compiled and Drafted hourly reports and market draft reports each week.

●Filing and Organizing

●Billing and Collections

●Training

●Write-it-once Bookkeeping system

●Heavy Lifting

Armed Security Officer

09/2005 to 01/2007

Corporate Security Solutions (FEMA) – Luling, 70070, LA

●Compiled and drafted a number of accident and on site reports every day.

●Appointment Scheduling

●Telephone Technique

●Sign in unauthorized vehicles

●Walk the perimeter of area

●Train

General Manager

01/2007 to 07/2007

Popeye's Chicken & Biscuits Training Unit – Metairie, LA 70005

07/2007 to 11/2018

●Supervised a team of 5 managers and 35 crew members.

●Managed capital funding requests from project approval to project closeout.

●Managed 4 projects per quarter.

●Reduced employee turnover by 80% through training and retraining managers on accountability for their shift.

●Directed the work of many independent contractors.

●Established project control procedures such as project forecasts and cash flow projections.

●Reduced overtime by having zero tolerance from management.

●Established and maintained vendor partnerships.

●Helped earn the company 85% customer satisfaction ratings on Popeye's website by listening to their complaints and correcting the problems.

●Established operational objectives and work plans and delegated assignments to subordinate managers and crew leaders.

●Completed performance reviews each quarter, offering praise and recommendations for improvement.

●Compiled and drafted daily, weekly and end of period reports each quarter.

●Appointment Scheduling

●Cash handling procedures

●Billing and Collections

●Filing and Organizing

●Accounting and Payroll

●Training ● Heavy Lifting

Education

Medical Assistant: Medical

National Education Center, Bryman Campus - New Orleans, LA High School Diploma:

1995

LB Landry High School - New Orleans, LA

1994

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