Rocio Rivera

Contact

Tel : 702-***-****

E-mail : aduvk7@r.postjobfree.com

Address

**** ********** **. *** ***** N.V 89147

Profile

Objective

To obtain a challenging position that will utilize and demonstrate my experience and unique abilities: A position requiring creative and innovative approaches to problem solving, strategy development, reinforce work productivity and fulfillment of my personal goals as well as expand my knowledge in customer service field.

Key Skills

Proficient or familiar with a vast array of programming languages, concepts and technologies, including:

Microsoft Office

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

ARIES

Tops

Accounts Payable/Payroll

Fluent in Spanish

Customer Service

Multi-line Telephone Skills

Dispatch

Typing

Inventory

Filing

Data Entry

OSHA 10 certified

Cashier

Waitress

Busser

Cocktail Server

Education

CSN Community College 2010- 2013

Work Experience

WellCare/Centene 04/20-05/22

Customer Service Rep

Interact with members and potential members in regards to healthcare.

Obeying all HIPAA laws.

Enroll potential members in the best insujrance plan that suite their medical needs including, vision, dental, nutrition, fitness, mental health, etc.

Call current members with reminders of annual health screenings and assisted in setting up appointments with their PCP and or Opthamologist and document in our system their appointment date and time.

Assisted members in finding any type of medical specialist they needed that was close to their home.

Assisted members in getting transportation to and from their various appointments.

Assisted members with contacting specialty team if they needed more specialized assistance like 24 hours nursing care, someone to help clean their home, go grocery shopping for them, etc.

Any question and/or assistance in regards to healthcare and their coverage, I woud try to assist with and If I didn’t know the answer I would try to find out for them.

Snap Towing 8/16-04/20

Dispatch/Customer Serv Rep

Worked closely with drivers and law enformcement dispatchers to find the most efficient routes for our drivers to get to the scene.

Take incoming calls for towing service, police impounds, and accidents.

Answer all phone calls in a courteous, friendly, assistive, professional and timely manner.

Coordinate and dispatch multiple drivers as requested by law enforcement.

Take incoming calls for impound release questions that relate specifically to the laws relating to towing and impounds.

Perform releases and cashier duties for impounded vehicles with potentially demanding and challenging customers.

Administrative and clerical duties

Receive and respond to calls from customers, law enforcement agencies and co-workers via telephone and radio systems and computer-aided dispatch systems.

Maintains status and locations of all drivers.

Access and enter data into TOPS and ARIES immediately and accurately.

Notify Driver Leads immediately of any driver related issues during shift.

Understand all pricing structures whether it’s for charge customers, COD’s customers, insurance tows and law enforcement tows.

Knowledge of heavy, medium, light duty and Landoll rates for clearing out DR’s and quoting of prices for local tows.

NevadaDonorNetwork

Admin. Assistant/Customer Service 5/13-6/16

Provide customer service to clients, vendors, partners and families calling in while grieving or looking for information about their loved ones.

Receive/schedule pickups for tissue, kidneys, blood samples, packages, important and private letters and information from/by couriers, FedEx, and UPS, make sure they were turned in to the appropriate personnel and received in a timely manner.

Building, and labeling of donor charts. Put together packet to send out to donor's families with information about their loved one, including how to contact the recipient’s families or who to contact if they have additional questions

Provide coverage of answering the telephone during daily scheduled times, with ability to answer a multi-line telephone system, transfer calls to correct person and write legible messages accurately if needed.

Act as liaison to the after hour's answering service.

Sort and distribute the daily mail to the appropriate staff mail box.

Responsible for maintaining an accurate telephone and extension list of all staff and distribute revisions

to appropriate personnel.

Maintain Conference rooms scheduling and shared calendar in Microsoft Outlook.

Responsible for ordering food and refreshments for all NDN scheduled meetings, including but not limited to, staff meetings, manager’s meetings, and board meetings.

Responsible for documenting requests for items needed by employees, issues with equipment, complaints received or any issues on Qpulse.

Responsible for ordering office supplies, kitchen supplies, and any supplies needed by employees.

Responsible for assisting the Director of Accounting Services in general duties and functions.

Volunteer for organ, tissue and cornea recoveries as well as autopsies at hospitals, funeral homes and coroner’s office.

Assist in organizing staff retreats, family day retreats, Donor Remembrance Ceremonies, Gala's and any other yearly events.

Other duties as assigned.

FoodFactory Waitress/Cashier/Cocktail Server 2/15-1/16

Waitress, serve alcoholic beverages and tend to costumers for not only the daily restaurant hours but also on special events such as paint parties, karaoke nights and any other events the restaurant/bar had. (part time job after my full time job and weekends)

CLP/First Solar AVSR1

QA/QC Technician 8/12- 4/13

Duties include the inspection of solar modules for defects and proper install, document and inspect repair/remediation of defective or damaged materials, table audits/ inspect for proper grounding as required.

Row identification labels installations; ensure proper inspection records are accurate for audited materials.

Perform In Process and final audit of harnesses, trenches, transformers, whips, combiner boxes, posts, tilt brackets and tables. Provide status reports by collecting, analyzing, and summarizing information and trends.

Assists commissioning department with DC polarity checks and PCS shelter inspections.

Inspect trenches, underground, DC whips, AC feeds, fiber, fiber optic, Halo’s, PVCS, Power Conversion Stations (PCS), Inverters, Transformers, Collection Systems, Sectionalizing Cabinets, and jumpers

Inspect Cad weld electrical connections on Ground Cables for proper connection.

Familiarize blueprints and verify work was installed per plans, checked for changes via RFI and red line drawings.

Data entry, provide details regarding inspected scopes of work (SOW) for reporting of quality concerns and non-compliance.

Contractors and Builders/The Eastridge Group

Administrative Assistant/Customer Service

6/08-7/12

Work closely and assist Vice President, Operations Manager and Account Managers with the daily administration of projects.

Provide administrative/ secretarial support for the department such as answering telephones, scheduling appointments, assisting applicants, resolving and referring a range of administrative problem and inquires.

Payroll on a weekly basis for 150+ employees for various job sites around the country.

Keep track of employees available locally and nationwide.

Pre-screen and evaluate potential candidates for various work positions.

Verified positions and maintain compliant needs.

Quality control calls to employees and clients on a day to day basis.

Match and dispatch employees to requested assignments on a day to day basis.

Implement basic safety training for employees and Construction sites.

Counsel candidates upon client’s requests.

Keeping applicant’s files and applications up to date.

Distributing employees' checks weekly.

Filing applications and keeping I-9 forms up to date.

Completing employment verification for former and current employees.

Making, daily, weekly, and monthly reports.

Data entry.

Order and organize office supplies.

Making and faxing work order verifications to the proper job sites and offices.

As a temp employee (2007-2010) I worked as a laborer for Sands Expo, did floor work, blueprints, dispatched and supervised journeyman and apprentice electricians, also worked at Monster Cable as a laborer and QA/QC agent.

Millenium Staffing

Special Events Supervisor (Temp) 11/10-2/12

Planning and scheduling of bartenders, bar backs, cashiers, food servers, condiment person, and any other persons needed for the event.

Ensure health and safety policies. Ensure the employees under my supervision comply with health codes.

The authority to write up, DNR, 86 off the property and or fire employee from event based on the infractions committed.

Consolidated Resorts

Call Compliance Agent

4/07-5/08

Learn the different scripts for each department in the company.

Properly monitor all outgoing and incoming calls to make sure nothing improper is being told by the department agents

Train and screen all of the new potential agents.

Type up and print a daily report to provide to the company executives with the various discrepancies attributed to the certain sales agents.

Discuss the reports and agent’s misrepresentations with company executives

Decide if certain improper misrepresentations are to the point that the agent has to be disciplined or terminated

Data entry.

Quality Towing/SST Towing

Customer Service/ Dispatch

8/05-3/07

Answer Multi-line telephone; screening calls helping potential clients and already established clients.

Front desk; welcome clients and visitors by greeting them, in person.

Cash handling

Process driver’s paperwork, cash handling, fax impound sheets to the police department.

Interact with government officials on police investigations, assist insurance companies with damage claims and property.

Data entry.

Dispatch drivers to tow scenes and accident scenes.

Operate a forklift.

Help customers with any questions they may have about signing over their car title or releasing liability of their impounded vehicle.

National Perfume company

Entry Level Manager

5/00-3/05

Various clerical duties include letter, spreadsheet, and memo writing.

Answer and direct incoming phone calls.

Schedule appointments and meetings on behalf of the manager.

Order and organize office supplies.

Complete and submit new hire paperwork.

Train new employees.

Inventory, cash handling.

Interview and provide orientation for new applicants.

Manage office in general.

Process weekly payroll for office employees.

Data entry.

Languages

Spanish (native)

English (fluent)

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