Store Manager Management Specialist
Resume:
Craig Scott
High - Energy Professional with ** years of Managing Experience
Charlotte, NC 28262
aduvj8@r.postjobfree.com
Throughout my career, I've become more verse in all aspects of operation management. From risk, finance, scheduling, marketing and production. By being versatile my communication, organizational and
presentation capabilities helped me ensure my peers and associates do the same. Work Experience
Workforce Management Specialist
Coke Consolidated - Charlotte, NC
February 2021 to Present
• Conduct Standard Operating Procedures daily that benefit multiple Lines of Business and their routines to help run efficiently.
• Completion of projects for The Center Of Support, our Field Partners and Coke Consolidated as a whole that involve shadowing, center wide meetings and training to better understand every Line of Business across TCOS.
• Processing and approval of payroll weekly.
• Optimizing generated schedules allowing coverages to be flexible and available for all segmentations.
• Maximizing productivity by use of detailed reporting for teams through daily progression, adherence and manager meetings to identify and rectify areas for improvement.
• Collecting and analyzing activity, performance and all interactions of each segmentation or Line of Business by monitoring our call process within Genesys. This process allows compliance outcomes and help to identify or address trends of non compliant behavior. Account Manager
Coke Consolidated - Charlotte, NC
October 2019 to February 2021
• Provide support to 490 clients yearly.
• Mid - West locations were my focus. Ohio, Tennessee, Indiana and Kentucky on their current products and equipment issues.
• Perform research and analysis to maximize revenue with current accounts.
• Increase sales revenue through Dead Net Profit, which is the margin earned per delivery each quarter by $20,000.
• Exceeding a closing rate with each category or void by 3.76%.
• Identify gaps and suggest new or grossing products to potential clients. Operations Manager
Bed Bath & Beyond - Charlotte, NC
October 2006 to June 2019
• Conduct all Human Resource functions, researched candidates through Mysource, hiring, responsible for all required federal and state paperwork, used e - verify, training, payroll, forecasting and all scheduling.
• Coach and mentor 36 employees to boost morale and reduce turnover.
• Increase company profits by 25% through operational efficiency.
• Supervise Inventory Team annually.
• Reduced inventory by 10% every two years.
• Enhance tracking and performance through technological integration.
• Monthly audits done in (rtv's) return to vendor items and company function clearance donations before creating shipments for delivery.
• Operate day-to-day functions of risk management verifying transaction details compared to available funds, payment options and potential fraud.
• Ensured all invoicing through inventory control was completed weekly.
• Handle all facility maintenance requirements throughout my store.
• Maintained and monitored three stockrooms, receiving and pogging of merchandise for the replenishment program.
Store Manager Tire Lube & Express
Walmart Supercenter - Charlotte, NC
February 2003 to October 2006
• Increased sales volume by 35% in less than 2 years.
• Conducted store inventory once a quarter.
• Trained and promoted a staff of 15 through our POS system that tracked key sale tatics.
• Completed monthly Profit and Loss Reports.
• Worked with risk management handling potential claims internal and external.
• Planned budgets and schedules.
Operations Manager
Walmart Supercenter - Charlotte, NC
May 2002 to February 2003
• Worked directly with my 8 department managers and associates to achieve a more diverse working relationship.
• Established and maintained 10 vendor partnerships.
• Directed the work of 5 independent contractors.
• Completed 15 performance reviews each quarter, offering praise and recommendations for improvements.
Assistant Store Manager
Walmart Supercenter - Columbia, SC
June 1999 to May 2002
• Interviewed, trained and hired potential associates.
• Evaluated personnel in sales and marketing.
• Increased profits through effective sales training and trouble shooting our loss areas.
• Assigned work through my departments based on our need and job knowledge. Education
Speech Pathology and Audiology
South Carolina State University - Orangeburg, SC
Skills
• Budgeting
• Forecasting
• Human Resources Management
• Inventory Management
• Management (10+ years)
• Inventory Control
• Knowledge of Microsoft Excel
• Training and Development
• Risk Management
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