Center Representative Customer Service

Tiffany E. Scott

**** ******** *****

Dubuque, IA 52003

Cellular 563-***-****

**************@*****.***

OBJECTIVE

I am seeking a position including customer service, team building, and general management. I have many years of experience in retail that allowed me to use my personal skills to exceed in all three areas.

EXPERIENCE

Rainbo Oil Company in Dubuque, IA from 2004-2015.

I mainly worked at their Kwik Stop Convenience stores but had also helped out at their Dairy Queen and Fazoli’s locations. In addition to helping run their food programs located inside the Kwik Stops such as Godfathers, Hot Stuff, Chester’s Chicken, etc. and any in house made food. I started as a cashier, was promoted to Assistant Manager after about a year and then to Manager after a few more years. After that I was promoted to one of their first General Managers when the positions were implemented into the company for the first time due to growth.

Managed day-to-day operations for multiple locations.

Managed an hourly wage budget and supervised the team within the store.

Interviewed and evaluated job applicants.

Trained staff and provided tools they required to reach expectations and achieve objectives.

Responsible for profit attainment, financial and operational planning, payroll and employee performance. As well as ordering and inventory.

Identified new methods for cutting operating costs while increasing services.

Promoted customer satisfaction through clear, concise communication.

Proven excellent communication, interpersonal, and organizational skills.

Operated cash registers and computer input applications.

Maintained sales and profit goals in a high volume store.

Accurately handled cash and deposits.

Sedgwick Claims Management Services I Dubuque, IA from 02/02/2016-08/04/2022.

I did customer service for multiple companies and their employees by answering questions regarding existing claims and by initiating new claims. These included claims for FMLA, Short Term Disability, Workers Compensation, etc.

Promoted to Senior Service Center Representative before my 1 year anniversary

Certified Mentor for new hires

SME (Subject Matter Expert) for multiple clients

Member of CAT (Colleague Assistance Team)

LEAD Program Graduate

Member of the Advisory Board

SCR of the Month for December 2017

Moved to a work from home capacity after the Covid pandemic started.

EDUCATION

GED - 2003

NICC, Dubuque, IA

SKILLS

Customer Relations

Quality Assurance

Supervision

Policy and Procedure Development

Familiar with multiple computer programs

LICENSES

Heartsaver CPR AED, American Heart Association, NICC 2014 - 2016

Certified Food Safety Manager, National Registry of Food and Safety 2011 - 2016

TRAINING

I have been to multiple workshops and seminars over the years. A few would include The Women's Conference, The Conference on Customer Service, How to Supervise People, The Conference on Leadership Development and Teambuilding, and Dealing Effectively with Unacceptable Employee Behavior. I was as well required to read at least two books a year that pertained to my personal or positional growth.

VOLUNTEER

I helped run and organize multiple community fundraisers and events including but not limited to The Relay for Life, bell ringing for the Salvation Army, The American Heart Association, and The Veterans Freedom Center. I have done community service by serving meals at the church on 10th and Locust and helping provide for families in need through the Kwik Stop Miracle Christmas each year.

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