RESUME OF:

MICHELLE VANDENBOOM

*** ******* **

Appleton, Wi 54914

920-***-****

aduvi0@r.postjobfree.com

EXPERIENCE

Currently:

Freelance Interior/Exterior Designer for commercial and residential projects. Transformation of commercial building sites into residential condominiums. Work closely with graphic designers, rendering specialists, project managers and vendors. Deliver efficient, on time, client specifications to all facets of a design project. Compile deco boards, market my business, networking and providing a team of influencers from my years of experience in sales and design.

2018 ~ 2022

Waldan Paper Services, LLC/Oshkosh, Wi

Director of Sales and Design Services

Wide web flexo printing/manufacturing

*Created/Implemented a full service Design Services Studio at the manufacturing plant

*Account management of existing customers to include every part of the supply/sales chains, IE. Influence the designers, sell to the laminators, and build relationships while offering design services to the Manufactured Housing Builders

*Executive staff team member. Involved in company business planning and marketing strategies.

*Provide continual updated forecasts to production in order to keep schedule running smoothly and raw materials in house. Involved in all meetings relative to equipment purchase, new component selling, product and design creation

*Created annual and semi annual pattern catalog for Manufactured Housing Industry/wallpaper to laminate to gyp rock

*Brought sales from $9MIL to $13MIL/Sole Salesperson

*Brought Waldan, a 40+ year company, into other components in the Manufactured Housing Industry other than wall board, for the first time in their existence

*Brought Waldan into other markets outside of the MHI for the first time in their existence 2009 ~ 2018

Boston Inc/dba Ashley Home Store, Appleton, Wi

Store Manager/Sales Manager

*Oversee staff of 30, including sales, admin, warehouse, and merchandising

*Perform reviews, prepare budget annually, ultimate decision maker for all customer requests

*Lead and manage, implement team culture, motivate and influence staff to perform

*Oversee all aspects of the store itself and ensure everything working as it should

*Facilitate programs to direct report leadership staff

*Work daily with customers both in person and on phone to find solutions and serve them 2006 ~ 2008

Cottage Chic Interiors, LLC, (Home Furnishings),Appleton, Wi Owner/designer

*Targeted and marketed a specific high end niche’

*Lead and manage a staff of 5 including designers, warehouse, and sales

*In home consultations to meet customer needs

*Recession forced a close due to major vendors folding. 1997~ 2005

Stay at home mother of 2 daughters while running an in home freelance design firm 1993 ~ 1997

Unisource Worldwide, Appleton, Wi / Menasha Corporation Operations Manager, Inside Sales Coach and Account Manager Unisource Worldwide:

*Lead and manage staff of 35 including merchandising, inside sales, purchasing, and customer service

*Meet with customers daily to ensure we were providing and servicing to their expectations

*Be the voice the customer to all areas of the organization

*Develop programs for customers with full input from all departments Menasha Corporation:

*Product segment was sold to Unisource by Menasha Corporation and I went with it when offered the Operations Manager role.

1983 ~ 1993

Appleton Papers, Appleton, Wi

Various roles:

Customer Service Team Leader

Account Manager

Technical Service Representative

Warehouse Shipping Clerk

*Travel to meet with accounts and be the voice of the customer for entire internal organization

*Strategize and plan for new implementations of best practices to ensure a win-win

*Daily talk or meet with customers, both internal and external to provide information and work consistently towards growing the account.

*Ensure thoroughness in the production requests of the customer, meeting all of their needs

*Facilitate leadership programs, create team culture and optimize on each and every day CREDENTIALS

*Graduate of Kimberly High School, Kimberly,Wi

*Multiple classes and ongoing schooling for sales, team building, leadership, and design throughout my career

*As a summer help employee at Appleton Papers was offered the chance to enlist in their sales training program….from here I continued on and was educated and offered experience in B2B sales, public speaking, customer service, and leadership facilitation and in turn worked my way into various positions in the company.

*Won various customer satisfaction net promoter score contests throughout career to date and various sales awards in which profit or largest increase were the threshold of the win. ATTRIBUTES

Throughout high school was on Student Council, voted in as Class President, in sports and community programs including but not limited to working extensively with mentally handicapped children.

Facilitated programs such as SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE by Dr Steven Covey, and CUSTOMERS FOR LIFE, and was certified in Grant Cardone Sales Training and Tony Robbins Business Strategy planning.

In closing, I’m confident in my quick study ability to learn not only new product lines and the processes, but to adapt to cultures that offer change, growth, and customer satisfaction, all while watching the bottom line. My track record of growth in all areas of my career thus far has proven to be one of commitment to the company I represent and embrace what the company seeks to do to ensure highest of standards in meeting customers needs, both internal and external.

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