Data Entry Customer Support

Patricia P. Bindom

**** **** ***** **. *******, LA 70072

Mobile: 504-***-**** aduvhw@r.postjobfree.com

PROVEN HR & OPERATIONS SKILL SET STRATEGIC PLANNING & SCHEDULING PROJECT COORDINATION EXPERTISE TECHNICAL OFFICE OPERATIONS SKILLS UNIVERSITY MANAGEMENT DEGREE VIP CUSTOMER RELATIONSHIPS

Managing Projects & Activities, Meeting Planning Customer Support for VIP & Corporate Clients

Proven Employee Relations & Office Administration Hiring, Screening, Interviewing & Onboarding MS Office, T-Sheet, ADP, QuickBooks

Document & Records Management

Training & HR Procedures

Contract Administration

Compliance & Risk Management

Overseeing IT Staff Development

Professional Experience

Human Resource Director 2011-2022

COMPUCURE, INC. New Orleans, LA

Promoted to leadership role by a local IT company with up to 42 employees, accredited as a DBE, LED, HubZone, WBENC & SBA minority-owned firm. Company portfolio included IT Services, Cabling, Data Entry & Network Administration.

Reported to CEO. Implemented employee training and developed programs to ensure productivity, compliance, diversity, and employee engagement. Managed compensation & benefits as the liaison between management and employees.

Identified, screened, interviewed, hired, onboarded, and trained staff to meet company needs. Contacted references and performed background checks. Managed discipline & terminations. Maintained personnel records, policies, and procedures.

Major clients included U.S. Army Corps of Engineers, USDA, National Finance Center, Xavier University, Minerals Management service, Dept. of Interior, FEMA, ARS & U.S. Dept. of Homeland Security. Operations Manager 2001-2011

COMPUCURE, INC. New Orleans, LA

Personally managed and supervised staff of 20 data entry personnel and office management with accountability as a USDA contractor for group performance in the areas of accuracy and production to meet SLA's at a 98% level.

Traveled to Maryland, Washington DC, Las Vegas & St. Louis to meet with contracting officers and for training. Credited with dramatically improving CompuCure’s operational system processes and policies in daily support activities.

Conducted organizational planning & management reporting for existing procedures & analysis of opportunities. Coordinated payroll management, including weekly and monthly analysis for management review.

Reviewed and analyzed company employee benefits and costs, selected plans with appropriate features and benefits, mentored and coached office staff, and attended ongoing meetings with Executive Director focused on staffing and budgets. Previous Positions

Customer Service 203K Rehab Dept. (3 yrs.) Parking Facility Office Manager (7 yrs.) STANDARD MORTGAGE CORPORATION New Orleans, LA APCOA, INC. FULTON ST. PARKING GARAGE New Orleans, LA Researched & communicated complex mortgage & escrow issues. Managed operations & facilities, handled events & corporate contacts. Private Sitter Part-Time Patient Care (8 yrs.) Department Store Floater (4 yrs.) SELF-EMPLOYED PATRICIA BINDOM New Orleans, LA MAISON BLANCHE DEPARTMENT STORE Westbank, LA Provided daily care for elderly patient with Parkinson’s Disease. Won Top Sales Award. Floated in various Maison Blanche departments. Community Activities

Knights of Peter Claver, Inc. Member

St. Joseph the Worker Catholic Church Member

Founder of Team Jasmin SJS Walk to Educate for Healthcare & Scholarships Educational Background

Bachelor of Science (B.S.) Degree 2004 UNIVERSITY OF PHOENIX New Orleans, LA Major: Business Administration & Management Honors: 3.23 GPA Coursework: Managerial Communication & Ethics, Psychology, Effective Written Communication, Interdisciplinary Capstone, Business Administration, Ethics in Management, Management Communication Skills, Quality Management & Productivity, Economics for Business, Research & Evaluation I & II, Marketing, Public Relations, Financial Analysis for Manager I & II, Diversity Issues in Communication, Human Motivation, Communication in the Virtual Workplace, Project Management, Critical Thinking & Decision Making, Global Business Strategies, Computers & Information Processing, Organizational Behavior, Management Theory, Practice & Application, Employment Law, Human Resources Management High School Diploma BELLE CHASSE HIGH SCHOOL Belle Chasse, LA Activities: Cheerleader, Track Team, Basketball Team, Volleyball Team

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