KL

KACEY LEICHMAN

aduvhq@r.postjobfree.com 937-***-**** Franklin, OH 45005

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Employee Training Program

Employee Supervision

Employee Recruitment and Hiring

Verbal and Written Communication

Employee Work Scheduling

Time Management

Employee Performance Evaluations

Decision Making

Back Office

Patient Flow

Clinical Management

Orientation and Training

Profit and Loss Statements

Policies and Procedures

Clinical Staff Management

Organizational Goal Development

Problem Resolution

Problem Identification

HIPAA Guidelines

Administrative Staff Supervision

Customer Service

Leadership

Loss Prevention

Milan Laser Hair Removal Centerville,

OH

Assistant Clinic Manager

07/2022 - Current

Assist with making sure our clinic meets all the sales goals each month Giving the best customer service and giving all the information needed during a consultation with a potential client

Creating schedules 3 months in advance to meet the needs of the business and to make sure our employees get the work life balance they deserve Answering phone calls and replying to any messages we receive in a timely manner

Updating the team each morning about where we are in our sales goals and what we need to do to reach them in time

Assist in cleaning a room when a client gets finished with their treatment Checking in with clients to make sure their treatments are going well and if they have any concerns

Schedule appointments for our clients that best fits their needs and their schedules

American Eagle Outfiters Columbia, SC

Assistant Manager

01/2022 - 05/2022

Assisted in making the schedules to fit the needs of our associates and the needs of the business

Made sure any online orders or in-store pick up orders were pulled and got ready to be shipped as quickly as possible

Managed the business through visual representation with a team each month

Assisted in recruiting potential candidates

Summary

Skills

Experience

Assisted in interviewing/ hiring/ and training new team members Made sure to post weekly on our social media with updated items and discounts to keep our customers up to date and to get a sneek peak on our new product.

Planned events to drive in new customers and help to help our associates engage with our customers more

Tommy Hilfiger Monroe, OH

Floor Supervisor

12/2017 - 12/2021

Lead a team of talented associates to ensure our customers received a meaningful interaction throughout their shopping experience. Committed to driving the business and achieving results through daily/weekly/monthly goal preparation; achieved annual sales volume of

+$3 million

Assisted in networking/ recruiting potential candidates Assisted in interviewing/ hiring/ training new team members Consistently provided/ received positive and constructive feedback in the moment to promote healthy working relationships and team member growth

Ensured the daily needs of the store were attended to, including maintenance, organization, cleaning, loss prevention, pos etc. Accurately created schedules based on the needs of the business and projected traffic patterns, adjusted accordingly

Managed the business through visual representation, i.e. floorsets, window displays, mannequins, freight processing, promotional signage, markdowns, damages etc.

Ordered supplies when needed for the store

Answered phones and helped customers with any issues and or questions they may have had.

Edgewood High School Trenton, OH

High School Diploma

05/2017

Education and Training

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