Administrative Assistant Billing Representative

YOURI R. GUIBERT

*** ***** ***** ******, ** 516-***-**** ************@***.***

Professional Administrator

Professional Administrator with 15 years of client service and record-keeping experience. Major strengths include billing systems management, accounts receivable and payable, administration and superior client service. Strong knowledge of multiple Microsoft Software products.

EXPERIENCES AND ACHIEVEMENTS

Billing Representative, Family Dental Care of Elmont 2006 – Present

tLook for new ways to improve efficiency and increase profits.

tAuthorize special payment arrangements and approved discounts.

tDevelop and maintain efficient processing mechanisms for patients’ claims.

tManage relations with customers and ensure highest level of client satisfaction.

tImplement electronic claim submission to increase payment time by fifty percent.

tEstablish accounting, administrative and data management procedures and practices.

tInterpret proven research skills of insurance processes for timely claim payment.

tPerform insurance billing via electronic submission and paper claims, with all insurance attachments.

tMaintain and/or ensure maintenance of client records related to invoicing and bill payment.

tReview work of billing staff to ensure accuracy, resolving inconsistencies as needed.

tCreate and provide a prioritized list of clients to be invoiced to team members.

tLocate, or assist in the location of, hard-to-reach clients.

tDraft and distribute weekly reports of invoicing and billing metrics.

tAdvise staff on proper, legal parameters for collections practices.

tProvide customer support to customers with disputes or inquiries concerning invoices or billing process.

tDevelop and organize working relations with customers, co-workers and supervisory relationships.

tAccurate and timely review, reconcile, and post patient and insurance payments, both by EFT and check.

tResolve claim denials with insurance and resubmit as appropriate including any requested information.

tFollow up with dentists and dental staff as needed to ensure all patient visit documentation is completed before sending claims.

tMonitor the Accounts Receivable, which includes collecting any patient balances and assigning any accounts to the collection agency as needed.

tMeet with representatives to acquire 401K and medical insurance for staff.

tMeet with product representatives to acquire new machines and products.

tPlan and conduct new employee orientation to foster positive attitude toward organizational objectives.

tIdentify staff vacancies and recruit, interviewed and selected applicants.

tProvide current and prospective employees with information about policies, job duties, working conditions, wages and employee benefits.

tAnalyze training needs to design employee development and health and safety programs.

tProvide language services to patients with limited English proficiency.

Per Diem French Translator, Roosevelt Union Free School District 2012 – 2019

tProvide per diem ESL French translation for the school district.

tTranslate educational documents such as board meeting minutes, flyers, report cards, conference minutes and students’ exams.

tProvide tutoring services for students from Haiti who do not speak English.

tWork with parents who do not speak or understand English.

tProvide audio translation to parents and students at conferences and meetings.

tAttend conferences and meeting and act as official translator to mediate discussion.

tConvert written materials from English to French such as books, publications or web pages.

tEdit, proofread and revise translated materials.

tReceive and submit assignments such as exams, meeting minutes, flyers electronically.

tListen to speakers’ statements in order to determine meanings and prepare translations using electronic listening systems as necessary.

tAdapt translations to students’ cognitive and grade levels, collaborating with educational team members as necessary.

tEducate students, parents and teachers about the roles and functions of an educational translator/interpreter.

Administrative Assistant, EMG Health Communication 2002 – 2006

tWorked with communities in promoting disease awareness.

tSecured appointments for clients and examiners.

tCreated and maintained bookkeeping records as well as all tax and legal documents.

tAnswered telephones and transferred to appropriate staff member.

tCreated and modified documents using Microsoft Office.

tMet and greeted clients and visitors.

tProcessed, filed and faxed.

tArranged travel through internal or outside agents.

tPrepared itinerary, trip file and supplies.

tTranslated and reviewed documents for French/Creole speaking clients.

SKILLS

tFluent in French

tFluent in Haitian Creole

tMicrosoft Office

tMicrosoft Windows

tExcellent planning, organizing, time and work management.

tExcellent writing skills

EDUCATION

MBA, Human Resources Management – Southern New Hampshire University,

Manchester, NH, 2019

Bachelor of Science, Major in Management, Minor in Journalism – Saint John’s University, Queens, NY, 2006

REFERENCES

Available upon request

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