Service Representative Data Entry

Marquesha Giles 318-***-**** *********.*@*****.***

ARQUESHA GILES

318-***-**** *********.*@*****.***

Detail-oriented individual with unique customer service skills with the ability to take initiative and perform above potential. A very responsive professional who thrives in meeting the needs of the company with any task as well as working effectively with staff.

Skills:

Time Management Communication Specialist Staff Management

Troubleshooting/Tech Support Money Management

55 WPM-Advanced Data Entry Maintaining Hiring Standards WORK HISTORY & TRAINING

MedData, Remote December 2021 – September 2022

CLAIMS SPECIALIST

Independently completed intake of clients involved in work-related injuries

Prepared medical record documents for various counsels

Conducted follow-up audits of unresolved case claims to gain clarity, acquire missing information, and ensure appropriate claim dispositions.

KEY ACCOMPLISHMENT:

Completion of high priority items with limit deadline Apple Inc, Remote January 2020 – December 2021

TECH ADVISOR

Diagnosing and resolving issues including internet connectivity, email, application downloads, and more

Data back-up, sharing & synchronization troubleshooting

Navigating customers through various apps

Product feature inquiries

Troubleshooting billing issues and fraud management KEY ACCOMPLISHMENT:

Maintaining monthly stat goals

Teleperformance Call Center, Shreveport, LA February 2016-November 2019 CUSTOMER SERVICE REPRESENTATIVE

Managing a high call volume, 175-200 calls per day

Maintaining and updating records with dual monitors/computer hardware and telecommunication systems

Tracking status, collecting payments remotely, resolving any technical issues

Troubleshooting equipment and dispatching field technicians for internet and phone services

Escalating unresolved issues to next level of support or customer service, creating requests KEY ACCOMPLISHMENT:

Providing customer service by meeting policies, regulations, expectations and following call flow procedure EDUCATION

High School Diploma, Captain Shreve High School, Shreveport, LA M

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