Time Delivery Customer Service

Noelle Sexton

******.********@*****.*** 615-***-****

Knowledge, Skills, and Abilities

Management

Customer Service

Sales

Accounting

Inventory Control

Freight Forwarding International

Microsoft Windows, Word, Counterpoint, Excel, PowerPoint, Cargo wise and Outlook.

WORK EXPERIENCE

Director of Logistics Export /Import

Intermetro Industries -Murfreesboro TN-March 2016 to Present

Supervisor of department for International shipments, oversee freight forwarder bookings and schedule accordingly . Domestic shipments coordinating department for billing, invoicing and scheduling pickup.

International documentation processing for all shipments going out of the country and guidelines needed .

In charge of customer accounts and reports weekly/monthly to make sales goals of over 11 million base company wide.

Supervisor-Freight Forwardng

Vantec Hitachi Transport - Smyrna, TN - January 2010 to February 2016

Service customers on phone and via email, handle all Air Export, Air Import, Ocean Export/ Import shipments for automotive parts to deliver all over the United States and other countries. Schedule airline bookings and process paperwork for each type of shipment.

Schedule and send pre alert's for all Air Import parts coming from Overseas.

Reconcile monthly bank account, research accounting for customer billing. Send all bills to customer after billing for payment, enter all bills into company website systems for payment.

Process Daily Export Compliance Report for all shipments .

Customer Service Manager/International

Nissan Trading - Smyrna, TN – May 2005 to December 2009

Handled all customer international orders on phone and via email, entered all information is system and handled delivery and shipment for parts. Entered current and future inventory requirements in excel spreadsheet for IT department.

Accomplishments

Learned about automotive parts, learned more about importing and exporting products internationally.

Skills Used customer service, inventory control, on time delivery and last-minute order preparation, international transportation..

Customer Service Manager

Ikon Office Solutions - Murfreesboro, TN - November 1994 to April 2005

Managed all sales paperwork of new business for company.

Supervised all in billing in Nashville, Knoxville, and Chattanooga.

Dispatched delivery of copiers to all locations

Prepared Powerpoint presentations for sales staff and president of company.

Responsible for sales functions-such as hotel accommodations, seminars etc.

EDUCATION

Mc Gavock High School

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