USHA BASAVARAJU

Ph: 754-***-****

Email: aduvea@r.postjobfree.com

Profile Summary:

6+ years of professional experience in Information Technology with Software Testing.

Proficient with testing of Web services, Business logic and Enterprise integrations.

Expertise in implementing AGILE (SCRUM) methodology by analyzing requirement specifications and responsible for developing Test Objectives, Strategies, Scope, Test procedures and Test Matrices.

Experience in all the stages of Software Testing Life Cycle (STLC), developing Test Plans, Test Case Design, Test Scripts and Test execution based on Business Requirements Specifications.

Good Knowledge and hands-on experience in Exploratory testing environments with various types of testing including System, Smoke, Sanity, GUI, Functional, Regression, Integration, Configuration testing, and UAT.

Experienced in using TestPad, and JIRA Xray App for Manual testing and creating Requirements Traceability Matrix.

Experienced in logging Defects and assigning the criticality of defects, analyzing the gap between actual and expected results, performing Root Cause Analysis, and Bug Verification using JIRA.

Strong skills in testing backend SQL Queries on MySQL and Postgresql, writing queries to create, insert, update, retrieve and delete data in the Database.

Proficient in performing Black box testing and have good experience in White box testing.

Proficient in writing and customizing Test Scripts using Selenium WebDriver.

Experienced in using Selenium WebDriver with Maven and TestNG to develop Automation Frameworks with multiple values of data for Regression testing and enhanced the scripts for Reusability and Modularity.

Experienced in executing Selenium Test Cases and Reporting Defects.

Expertise in working on VMs in AWS and Hyper-V environments, including different platforms such as Windows Server, Windows Client machine, Mac, and Linux.

Experience in Mobile testing on Android and IOS.

Experience in creating Enterprise Applications in Azure AD.

Have worked on IBM RPT for performance testing of the application.

Have excellent customer management, problem-solving, and debugging skills and am capable of quickly learning, effectively analyzing results and implementing, and delivering solutions as an individual and as part of a team.

Have product support experience in Networking products such as Nokia, Checkpoint firewall, Nagios

Worked on ITIL process activities, Information and Network Security and Project Management activities.

TECHNICAL SKILLS:

Project Methodologies

Agile(SCRUM), V-model, Waterfall

Frameworks Tools

Testpad, JIRA Xray App, Selenium Webdriver, Maven, TestNG, IBM RPT

Bug Reporting tools

JIRA, Bugzilla

Operating Systems

Windows 7/2016/2019/2012/2008

Mac OS, Android, IOS and Linux

Database

MySQL, PostgreSQL

Web Technologies

HTML, XML, CSS, JSON

Network Security Devices

Cisco, Checkpoint, Nokia

Other Tools

MS Word, MS Excel, PowerPoint, Access db, MS publisher, Sharepoint, Azure AD, Wasabi, Amazon S3 storage.

IDE

Eclipse, Replit, SQL workbench

Programming Languages

Java, JavaScript, SQL, Python

EDUCATION and CERTIFICATIONS:

Bachelor of Computer Science – Bangalore, India.

MTA Windows Server, Networking, Security, Mobile Devices and Azure Fundamentals

ITIL: Information Technology Infrastructure Library

CCNA: Cisco Certified Network Associate

PROFESSIONAL EXPERIENCE:

Gladinet Inc. – Boca Raton, FL May 2019 – Aug 2022

Software Test and Support Engineer

CentreStack – CentreStack application boosts file server productivity with cloud file sharing and mobile access while retaining security permissions and familiar user experiences. With well thought out integration with Active Directory and permissions. It adds version control and off-site cloud backup of file shares and permissions to your file servers.

Responsibilities

Involved in meetings on Test planning and Application functional requirements documentation.

Creating Test cases in the Testpad testing tool based on the requirements gathered for the CentreStack application.

Creating Test cases for each module of the application, such as testing on server, windows client and on server agent.

Setting up test environment, by using Hyper-V to create and run VM’s. Installing Microsoft Windows Server and Windows Client on the VM’s, performing windows update and creating checkpoints.

Installing and Testing CentreStack/Triofox server and server agent application on windows server and CentreStack windows admin on Windows client and Mac OS.

Reporting bugs in JIRA tool. Collecting debug view trace, audit trace, windbg trace, console, network trace, logs of the Bugs identified. Exporting records from Postgresql for the Bugs reported when required.

Developed Automation Scripts, Execution and Analysis Test Results using a Hybrid Framework in Selenium Webdriver.

Identified the defects by running Selenium scripts d ensured that business processes deliver the expected results and remain reliable throughout the production release.

Built Chrome, Firefox, Edge browser extension to be able to run WebDriver in multiple browsers to test the application.

Executed the Regression Test Suite whenever there is a build move to UAT and also during Production move.

Testing the application with a new build after Bug fix, updating the Bug with new traces and closing the ticket once the issue is resolved.

Creating test cases to test the application on Amazon S3 cloud and Wasabi storage.

Creating Enterprise Application in Azure Active Directory, configuring and testing single sign on.

Creating users, groups in Active Directory for testing the user accounts in the application.

Performing Release testing, Component testing, Load testing Sanity testing, Functional testing, Regression testing and User acceptance testing and UI Integration testing.

Testing the application on different server/client environment such as windows server 2016, 2019 R2, 2012, 2008 and on client machines such as windows 7, 8 64bit operating system.

Creating a new application in Azure AD and configuring CentreStack single sign-on.

Connect CentreStack to SharePoint online document libraries via the Team folders created in CentreStack.

Creating test cases for testing the application on Android and IOS with new .apk files. Work closely with the Android/IOS team for enhancements in the application.

Generated Weekly Reports, Defect Reports and Customized Summary Reports.

Work closely with the Development team in providing enhancement analysis on the application.

Taking customer calls on product issues, reproducing the issue, creating Bugs, testing and closure of Defects reported.

Environment: Test Pad, Xray App, JIRA, MySQL, Postgresql, Windows server, Windows client, Mac, Android, IOS, Active Directory, DFS server, Azure AD, Wasabi, Hyper-V, Selenium WebDriver, Maven, TestNg, MS Word, PowerPoint, Java, Java Script, MS Excel, MS Access DB.

Infosys Ltd – Income Tax Office Nov 2010 – May 2015

Bangalore, India

Technology Analyst

Responsibilities

Providing maintenance and support in areas of firewall and network security infrastructure on a daily basis.

Assisted in analyzing and implementing network security policies and practices.

Designed and implemented policies, rules and procedures in checkpoint firewall for using company data.

Identified root cause for the break in network security and recommended improvement solutions.

Served as a mentor and guide to junior networking staff.

Worked on Nagios tool and its various module’s configuration and implementation in the production environment.

Documentation of Nagios modules and training team on Nagios implementation.

Information Security implementation. ISO 27001 domain implementation.

Log monitoring in Syslog server, using snare agent on windows. Auditing of logs.

Performing risk assessment for the project under ISO 27001 requirements.

Performing ISO 27001 internal audit for all domains. Attending external audit conducted by PWC. Coordinating the project information with external auditors.

Handling entire change management activities for the client. Which includes reviewing the RFCs and deployment plan going into production. Coordinating with stakeholders for change discussion and approvals in CAB. Following up with teams for change closure. Monitoring the RFCs in the TSRM tool.

Preparing process documents on Change, Incident, Problem and Configuration Management. Defining the process for the project. Generating Metrics reports of the processes.

Asset management – maintaining inventory of project’s entire software and hardware inventory, providing suggestions and inputs to the Tivoli Asset management team in TAM.

Worked towards achieving CMMI levels 1 to 5 for the client.

IPM+ Project planning and tracking – defining project scope, operational processes, service specifications, change management scope, risk management plan and service continuity plan.

Documentation – CMMI SOP creation. CMMI-related reports creation.

Performed functional testing of the ticketing tool, and manual creation of test cases.

Performed UAT of ticketing tool called Meops, manual creation of test cases and reporting Bugs in Bugzilla.

Performed performance testing of the ticketing tool using IBM RPT. Analyzing and reviewing test cases.

Conducting internal audits on Configuration management and change process, preparing audit reports.

Environment: IBM RPT, Windows, SharePoint, Nagios, Snare Agent, Linux, Java, HTML, CSS, SQL, Bugzilla, Meops, TSRM, TAM.

ANZ Bank – Bangalore, India Jun 2009 – Jan 2010

Technical Analyst

Responsibilities

Configuring, installing and troubleshooting Check Point Devices.

Provided technical assistance to end customers on Check Point and Nokia products.

Creating and reviewing security policies for firewalls and policies as per company requirements.

Troubleshoot and worked with Security issues related to Checkpoint.

Experience in site-to-site VPN configurations using Check Point firewalls.

Hands-on Experience working with security issues like applying ACL’s, and configuring NAT and VPN.

Troubleshooting traffic passing, and managed firewalls via logs and packet captures.

Performing DNS and DHCP changes on the Unix platform.

Configuring Cisco Routers and Switches and implementing them in the Network.

Configuring ATM routers and implementing them in the network.

Installing, configuring and upgrading Check Point.

Performing Radware changes.

Documentation of technical procedures followed in the project.

Environment: Check Point, Nokia, VPN, Radware, Unix, MS Word, MS Excel, MS PPT.

Unisys Global Service Pvt Ltd – Bangalore, India Apr 2007 – May 2009

Network Support Engineer

Responsibilities

Provided assistance on Nokia firewall issues on Checkpoint (NOKIA-TAC)

Working with Smart View Tracker, Smart View Monitor and Eventia Reporter.

Working with NAT i.e. Static, Dynamic and PAT.

Dealt with NAT configuration and troubleshooting issues related to access list and DNS/DHCP issues within the LAN network.

Ability to identify IPv4 address ranges, subnets, and other IPv4 addressing fundamentals required. Fundamentals include an understanding of DHCP, NAT, PAT, and subnetting.

Install, maintain and upgrade Check Point Clusters on various models (Standalone, Distributed and Full HA).

Working with concepts on Authentication i.e. User, Session and Client authentication.

Working with VPN i.e. Site-Site VPN and Remote access VPN.

Installing, Configuring and Upgrading IPSO and working with different IPSO versions of Nokia.

Working with Voyager (Nokia GUI) and CLI commands (Nokia CLISH) in UNIX.

Configuring VRRP and IP clustering with Nokia appliances.

Working with Nokia Flash and Disk-based appliances.

Configuration of High availability for Hardware failover, WAN Fail Over and load Balancing.

Configuring VPN Clients for remote users.

Enabling and configuring RSA tokens for all ANZ users, to have connectivity to VPN.

Configuring ATM routers and implementing them in the network.

Obtained technical training and work experience in Canada at the client’s place on handling Nokia products. Was in Canada during the process transition. Was involved in the successful transition of the project.

Environment: Check Point, Nokia, VPN, Unix, MS Word, MS Excel, MS PPT, Siebel Ticketing Tool.

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