Blair Williams

**** ********* ***** ***** ******** GA 30083• 313-***-**** • aduve4@r.postjobfree.com

Professional Summary

I'm a versatile Investigator with a successful history in investigations. Able to uncover hidden trends and patterns. Effective at working with government agencies, law enforcement departments and private companies to complete successful assignments. With a background in investigations, I'm seeking to leverage my experience to take my next career steps in finance and fraud investigations. This is all to protect the lives and property of our citizens.

Skills

Innovative

Analytical

Solutions-Oriented

Professional with Working Knowledge of System Securities

Excellent Communication

Time Management

Organizational Skills

Exceptional Administrative Abilities

Great Dedication

Working Hard

Patience

Enthusiasm

Maturity

Prospecting

Listening

Presentation

Computer Skills

Building

Objection Handling

Persistence

Focus

Windows XP Proficiency

Work History

Trust and Safety Content Analyst, 01/2021 to Current

LinkedIn – Detroit, MI

Research and resolve all issues related to spam, account takeover and terms of service violations.

Interpret and enforce LinkedIn’s content policies.

Able to manage internal escalations received for fraud and all other disputes.

Remain up-to-date on key workflow changes, operational guidelines and policy updates.

Effectively identify problems and issues by performing relevant research using the appropriate tools.

Communicate effectively and concisely with internal partners.

Provide feedback to management regarding necessary changes and updates; including but not limited to policies, technical issues.

Maintain and promote a positive attitude while meeting productivity and quality goals.

Processing and investigating terms of service, fraudulent and spam related violations.

Complete content reviews in a timely and precise manner.

Private Investigator, 1/2020 to Current

Insight Service Group – Detroit, MI

● Interview people to gather information.

● Search online, public, and court records to uncover clues.

● Conduct surveillance

● Collect evidence for clients

● Check for civil judgments and criminal history.

Fraud Investigator, 01/2019 to 2/2020

Bank of America– Warren, MI

Summarized all key information regarding investigation into detailed report for delivery to client.

Conducted prompt and thorough investigations on referred files.

Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.

Collaborated with team members, federal, state, and local law enforcement agencies to discuss fraud trends and brainstorm methods to combat this type of crime.

Analyzed large amounts of data to find patterns of fraud and anomalies.

Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Apply expanded knowledge base of fraud schemes to assist in handling of specialized fraud functions such as identity theft, synthetic identities, bust-outs, and cross-channel fraud.

Utilize bank surveillance system (genetec)to confirm and assist with closing cases as needed.

Assist with more complex assignments as requested.

Asset Protection Specialist, 08/2018 to 1/2019

Saks Fifth Avenue – Troy, MI

Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.

Executing protocol for legally preventing and apprehending suspects.

Protecting the associates and customers from internal and external theft by conducting monthly department meetings and utilizing stores "XBR" system.

Counted all physical inventory and generated department audit reports.

Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager.

Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Store Detective is summoned.

Utilize store surveillance system (intellex) as needed to maintain observation of the store via CCTV.

Utilizing the store security system to obtain constant observation of the store via CCTV (intellex) as needed.

Loss Prevention Agent/Lead, 08/2016 to 08/2018

Nordstrom – Troy, MI

Upheld strict security and safety procedures to protect Nordstrom Mid-West stores from financial losses due to theft or careless mismanagement.

Executing protocol for legally preventing and apprehending suspects.

Counted all physical inventory and generated stores audit reports.

Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, and inventory audits.

Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Loss Prevention Store agent is summoned.

Collaborated with team members, federal, state, and local law enforcement agencies to discuss fraud trends and brainstorm methods to combat this type of crime.

Interviewing subjects using professional questioning techniques.

Dietary Aide, 08/2013 to 07/2015

Soin Medical Center – Fairborn, OH

Quickly and accurately served specific meals to patients with special dietary needs.

Patiently and compassionately assisted patients requiring assistance eating meals.

Washed plates, cups, serving and eating utensils and kitchen equipment in a commercial dishwasher.

Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.

Maintaining nursing unit nutrition center stock of food, beverages and related supplies.

Assistant Manager, 09/2011 to 08/2013

Sketchers – Jeffersonville, OH

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Submitted reports to senior management to aid in business decision-making and planning.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Trained team members in successful strategies to meet operational and sales targets.

Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.

Cashier Sales Associate, 02/2009 to 09/2011

Kmart – Oak Park, Michigan

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.

Trained as Layaway/Jewelry sales associate and provided back-up coverage to provide customers with optimal support.

Ensured compliance with company service standards and inventory and cash control procedures.

Quickly and accurately counted drawers at start and end of each shift.

Internship

Central State Police Station 08/2011 to 04/2016

•Assisting police officers by filing tickets and maintaining overall operations.

•Following policies and procedures for the station and organizing necessary materials needed to close cases.

Education

Bachelor of Science: Criminal Justice, 05/2016

Central State University - Wilberforce, OH

Some College (No Degree): MS Psychology

Wright State University - Dayton, OH

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