O F F KH I C E A S S I S T A N T

K L E L L I E H O R I G E N E

E D U C A T I O N

407-***-****

Orlando,Fl

aduvcj@r.postjobfree.com

C O N T A C T

University High Scool

****- ****

SECONDARY SCHOOL

University of Central Florida

2019 - 2021

ASSOCIATES OF ART IN

ENGLISH

S K I L L S

MS Office

Design Thinking

Technical Writing

Strong Communication

Problem-Solving

Computer Literacy

Project Management Tools

E X P E R I E N C E

Mcabee Veterinary Hospital

ModSquad

2021 - Present

2019 - 2021

OFFICE ASSISTANT

Collaborate with hiring managers and determine position prerequisites

Facilitate the use of SEO and Google Ads to drive new clients to the company website and online pharmacy

Assisted in the innovative progress of updating newsletters, retention and promotional emails

Maintained accurate records of stock,orders, and shipments levels for a large animal hospital

PHONE/TICKET/EMAIL/CHAT

CUSTOMER SUPPORT

Acquired and record the details of customer inquiries, comments and complaints

Digest customer issues and take action to resolve them. Answer incoming customer calls and provide detail information S U M M A R Y

I am a qualified and professional office assistant with almost three years of experience in administration and customer service industry. Improved website mobile structure, leading to an increase conversion by over 45% . Seeking to apply my skills in aiding the creation of a new proposal under and Office Manager.