CARMEN AVILES

*** ****** ***** • Catasauqua, PA • 18032

610-***-**** (cell) • aduvci@r.postjobfree.com (email)

SUMMARY

Dedicated Bi-lingual, serve as Interpreter to physicians and medical staff, detail oriented and highly talented Medical Assistant looking to further my career as a Medical Assistant. Seeking a position that will allow me to utilize the skills and knowledge I have obtained at McCann School of Business & Technology and in my current position (both in the hospital and the Integrated facility) where I perform patient screening, excellent customer service and medical, clinical and clerical duties. PROFESSIONAL TRAINING & SKILLS

Anatomy & Physiology

Data Entry/WP (65 WPM)

Electronic Medical Records (EMR)

Medical Billing & Coding

Medical Office Systems

Pharmacology

Phlebotomy, EKG’s, Metabolic Screen

Administrative Skills

Bilingual (Spanish)/Interpreter

Bookkeeping & Filing

Clinical Labs i.e. Vitals

Law & Ethics

Insurance verification/Intake Process

Ancillary Testing

Emergency Procedures

HIPAA & JCAHO

Knowledge

Patient Education

Patient Scheduling

CPR/BLS certified (2020)

PROFESSIONAL EXPERIENCE

Coordinated Health – Urgent Care – Care on Demand

2015 – 2018 – (Medical Assistant - Orthopedic, Urgent Care Services)

Triage patients i.e. post-op pts.vitals, update med list, physicals, audio, PFT, give injections

Perform EKG’s, phlebotomy services

Dept. of Transportation extensive physical, basic and annual physicals

Interpret to our Hispanic pts.

Cast patients, Orthopedic aftercare

Call-in Med refills

Entering all data into Allscripts system

Serve as Interpreter for our Hispanic only speaking patients.

Perform Federal, Employer and Dept. of Transportation Drug Screens

St. Luke’s University Healthcare Network, Bethlehem, PA

2014 `– 2014 (Medical Assistant and PCA) Weight Management and Oncology/Radiology Med Surg.)

Customer service to our weight management to patients

Rooming patients surgical and non-surgical.

Performing vitals, metabolism screenings, updating medical history and diet and nutrition

Entering all data into Allscripts system

Carmen Aviles Resume (Page 2)

Neighborhood Health Center/Haven House Integrated Care, Allentown, PA

2013 – 2014 (Outpatient Psychiatric Facility/Integrated Healthcare Clinic)

Medical Assistant/Intake Coordinator-Integrated Health Center

First point of contact with the patient, physician and nursing staff.

Responsible for scheduling patients for assessments for services in therapy with our therapists and with psychiatrist for initial psychiatric evaluations and follow-up med management.

Mobile and responsible for two sites i.e. the outpatient psychiatric facility and the Integrated program at the clinic where I serve a largely populated Hispanic community.

Weekly follow-up with patients to ensure they are following through with the physicians recommendations with respect to promoting better health.

Reach out to patients and remind them of their upcoming appointments.

Interpret in Spanish/English to those Spanish speaking only patients for physician and nursing staff. Perform tasks as assigned i.e. vital signs, metabolic screenings, labs, log-in/out sample medications given by physician, referrals to outside agencies for medical assistance and housing.

Communicate frequently with physician patients’ moods, issues with side effects, social and behavioral changes as they arise. Call-in medication refills to pharmacy for physician. Daily communication with hospitals (for medical records), outpatient facilities, group homes, social workers, and families.

Serve as Intake Coordinator; verify insurance, schedule appointments, enter all data into electronic medical record, assist patients in obtaining insurance, medications from pharmaceutical companies that offer Patient Assistant Programs (PAP) for those low or no income patients who otherwise have no resource in obtaining medication.

St. Luke’s University Hospital, Bethlehem, PA

2012 – Present (Oncology and Radiology) (Per Diem status as of 2-2014)

Patient Care Assistant

Responsible for providing health care to patients.

Excellent customer service a priority.

Utilize the Epic system for patient charting

Perform tasks as assigned i.e. vital signs, intake and output measurements.

Communicate changes in patients’ conditions and unit concerns with the unit based team. Perform 1:1 coverage of patient as assigned, hand over accurate assessment of patient and report to next shift representative, EKGs, Glucometer, Phlebotomy, Specimen collection, transporting patients from unit-to-unit, and discharge patient to family. Documentation for all assigned responsibilities to ensure that all information is reported both verbally and electronically.

St. Luke’s University Hospital, Bethlehem, PA

2012 - 2013 (SLPG - Outpatient Psychiatry)

Clinical Associate/Administrative Assistant

Customer service, first point of contact with the patient. Gather all necessary insurance and correspondence from patient

Schedule appointments (check patients in/out), receive money for bills, pull charts and other medical records, perform secretarial tasks, and complete insurance forms, key data into computer to maintain office and patient records

Take medical refill requests and call-in to pharmacy

Carmen Aviles Resume (Page 3)

Sacred Heart Hospital & Healthcare System, Allentown, PA

2008 - 2010 (Cardiac Support Specialist/Staffing Coordinator/CNA)

Coordinated schedules for several units i.e. ICU, PCU and Med Surge to accurately staff units to comply with the rising/declining of census. Monitored bed board in the emergency room to make sure beds were available to receive patients

Daily huddles with nurses/support staff to communicate and share updates

Provided assistance to patients with their personal care needs i.e. bathing, dressing and meal times as delegated by trained nursing staff and within demonstrated competency level

Ability to maintain composure and work efficiently in a fast-paced healthcare

environment while preserving strict confidentiality

Prudential Insurance/Financial Company, 2 WTC New York, NY/Newark, NJ

1987-1997 (Executive Administrative Assistant)

Act as the point of contact between executives and internal/external client

Work closely with the International companies

Handle tasks of receiving calls, took messages and routed correspondence

Maintain diary, arrange appointments and meetings

Make arrangements for travel

Take dictation and minutes and enter data

Order office supplies and maintained great relationships with vendors/suppliers

Produce reports and presentations

Worked closely with project coordinator on project details

EDUCATION & TRAINING

McCann School of Business & Technology, Allentown, PA – (AAS Business - Medical Assisting - 10-2013)

Drake Secretarial College, Jersey City, NJ – (Certificate - 06-1987)

CPR & BLS Certified - 2020

Bridging the Gap” Interpreter Training Program

(Scheduled to take the CMA exam 6-9-18)

Contact this candidate