Entry Specialist Data
Resume:
Langston Dunham
Experienced Remote Professional
Jacksonville, FL 32211
************@*****.***
Dear Hiring Manager,
Remote Professional with over 8 years of experience (2012-Present) in the following previous roles:
• Account Representative (Collections)
• Account Executive (Sales)
• Social Media Content Analyst
• Data Entry Specialist
• Customer Service Representative
Currently seeking a new opportunity to continue my career as a Remote Professional position in Jacksonville, Florida.
Candidate possesses: Strong sales, management, and customer relationship management professional with a Bachelor's Degree in Computer Information Systems and a Concentration in Business Administration.
After reviewing the job opportunity & requirements posted, I am confident that I with my office skills and experience, I am qualified to be a great asset to this company. Best Regards,
Langston J. Dunham
Authorized to work in the US for any employer
Work Experience
Collections & Credit Associate, Seasonal
McKesson Medical-Surgical - Jacksonville, FL
February 2022 to Present
• Interface with customers who have outstanding account balances in order to obtain payments or negotiate payment plans.
• Daily decisions to ship or hold orders over credit limit and/or past due.
• Discuss account resolution with internal parties.
• Ability to handle difficult conversations with Senior Leadership and the customer.
• Ability to perform complex reconciliations of customer accounts and outstanding receivables Medicare Pharmacy Authorizations and Appeals Analyst CVS Health - Jacksonville, FL
November 2020 to Present
• Utilizing multiple software systems to complete Medicare appeals case reviews
• Meeting or exceeding government mandated timelines, turnaround time, productivity and quality standards
• Conveying resolution to beneficiary or provider via direct communication and professional correspondence
• Acquiring and maintaining basic knowledge of relevant and changing Med D guidance Inside Sales Associate
Publishing Concepts (PCI) - Jacksonville, FL
September 2021 to February 2022
• Update caller s contact records for their school or organization s directory Collect stories and conduct interviews for the Oral History Project
• Sell directories and alumni products (such as hats, travel bags, and apparel)
• Learn proven sales strategies applied in a high-energy and supportive environment
• Report to the Inside Sales Manager and meet regularly to develop a positive working relationship Social Media Content Review Analyst
Genpact - Jacksonville, FL
February 2019 to July 2020
• Reviewed videos, documentation, and images that have been uploaded to social media platforms
• Made informative decisions on whether or not that content is appropriate, fraud, according to guidelines set by client
• High empathy and cultural awareness of political/social situation regarding the relevant market/region
• Awareness of the cultural/regional differences for nuanced policy decisions to be applied
• Strong reasoning and analytical capabilities
Account Executive
Fidelity National Information Systems (FIS) - Jacksonville, FL June 2016 to March 2020
• Maintain customer engagement by conducting progress reviews process card payment programs
• Provide periodic campaign status reports and recommend next steps to customers and/or bank resellers
• Active involvement with the implementation team to ensure quick realization of card revenue
• Inspect and identify potential issues with the customer’s vendor data file
• Prepare vendor data files for vendor match submission
• Perform vendor matches on vendor data files
• Analyze and report on vendor match results
• Maintain high levels of professionalism and customer service at all times Accounts Receivable Representative
McKesson Medical Surgical, Temporary - Jacksonville, FL January 2016 to April 2016
-- Conducted daily outbound calls to delinquent accounts to acquire a payment or form a payment plan
--Assisted customers to close out their legacy accounts (PSS) and transfer their info to McKesson (MMS)
--Released and held customers’ orders based on how much their account is currently past due
--Sent past due invoices and statements to customers, upon request, via fax, email, and mail
--Answered inbound calls & voicemails to taking payments, answering billing questions, and transferring calls
--Responsible for working with applications: JD Enterprise One and 9.1, Oracle Database,& Microsoft Office Suite
Account Manager
GCA Services Group - Jacksonville, FL
June 2014 to November 2015
• Transportation with company vehicle
• Assist the Area Manager with scheduling & conducting interviews, background checks, fingerprints, and credit checks
• Distributed payroll checks to over 65 employees biweekly
• Monitored and input data for daily attendance in the new system Kronos
• Typed disciplinary action reports, evaluations, and weekly safety training for custodial staff Account Executive
Comcast - Jacksonville, FL
June 2013 to January 2014
-- Interacted with customers via telephone to assist with a variety of customer inquiries and issues
-- Built rapport with the customer, assisted, reassured, and educated the customer throughout the call
-- Promoted and recommended Comcast products and services based on a logical relationship to the customer's needs and interests
Account Executive, Temporary
TD Auto Finance - Jacksonville, FL
February 2013 to April 2013
-- Initiated outbound calls and receiving inbound calls from customers
-- Provided financing and related services to both dealers and consumers nationwide
-- Collected on designated high risk delinquent accounts
-- Maintains up-to-date customer contact information in the FAW/CASS system Fraud Analyst, Seasonal
Fanatics - Jacksonville, FL
September 2012 to December 2012
• Fraud checking emails, Received calls, determined nature of business, and directs callers to destination
• Outbound calls, Loss Prevention, duties: research accounts, account verifications
• ATG Emailing, Exchanges, Returns, Trouble Tickets, etc. Education
Currently completed the Federal SAFE Pre-Licensure Education requirements in Mortgage
September 2020 to September 2020
Certification in Computer and Information Systems Security/Information Assurance
New Horizons Learning Center - Jacksonville, FL
2012 to 2013
Bachelor's in Computer Information Systems
Edward Waters College - Jacksonville, FL
2003 to 2009
Associate's degree
Skills
• Microsoft Office (5 years)
• Management (2 years)
• Customer Service (5 years)
• Sales (5 years)
• Salesforce (1 year)
• Business Development (3 years)
• Training (3 years)
• Call Center (5 years)
• Loss Prevention (Less than 1 year)
• Collections (Less than 1 year)
• Finance (2 years)
• Kronos (2 years)
• Interviewing (2 years)
• Payroll (2 years)
• Jd Edwards (1 year)
• Accounts Receivable (1 year)
• Organizational Leadership (2 years)
• Oracle (1 year)
• Sales Experience
• McKesson
• Relationship Management
• Customer Relationship Management
• Computer Networking
• Help Desk
• SAP
• Microsoft Excel
• Account Management
• Microsoft Word
• Microsoft Powerpoint
• Project Management
• Microsoft SharePoint
• Business Analysis
• Outside Sales
• Agile
• Active Directory
• Visio
• Process Improvement
• Microsoft SQL Server
• CRM software
• Telemarketing
• Telemarketing
• HIPAA
• Documentation review
• Technical Support
• Business Requirements
• Windows
• Operating Systems
• Quality assurance
• Content creation
• Workday
• HIPAA
• Problem-solving
• Team Work
• Reliability
• Flexibility
• Driving
• English
• Courier
• Cold calling
• Negotiation
• IT
• Microsoft Access
• Analysis skills
• Commercial driving
• Delivery driver experience
• Medical Collection
• User Interface (UI)
• Requirements Gathering
• XML
• Jira
• SQL
• Software deployment
• Serving
• Accounting software
• Presentation skills
• Financial analysis
• Account reconciliation
• Construction
• Test cases
• UNIX
• Rally
• SDLC
• APIs
• ServiceNow
• Teradata
• ETL
• System design
• Procurement
• PeopleSoft
Links
https://www.linkedin.com/in/langston-dunham-93797149 Certifications and Licenses
driver's license
Assessments
Customer Focus & Orientation — Proficient
April 2020
Responding to customer situations with sensitivity Full results: Proficient
Technical Support — Completed
April 2020
Performing software, hardware, and network operations. Full results: Completed
Sales Influence & Negotiation — Proficient
July 2020
Influencing and negotiating with customers.
Full results: Proficient
Outside Sales — Proficient
March 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient
Call Center Customer Service — Proficient
July 2020
Applying customer service skills in a call center setting. Full results: Proficient
Work style: Conscientiousness — Proficient
September 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Data entry: Attention to detail — Proficient
August 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Typing — Proficient
August 2021
Transcribing text
Full results: Proficient
Marketing — Completed
July 2020
Understanding a target audience and how to best communicate with them Full results: Completed
Administrative assistant/receptionist — Familiar
August 2021
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Delivery driver — Proficient
August 2021
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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