Langston Dunham

Experienced Remote Professional

Jacksonville, FL 32211

aduva5@r.postjobfree.com

+1-352-***-****

Dear Hiring Manager,

Remote Professional with over 8 years of experience (2012-Present) in the following previous roles:

• Account Representative (Collections)

• Account Executive (Sales)

• Social Media Content Analyst

• Data Entry Specialist

• Customer Service Representative

Currently seeking a new opportunity to continue my career as a Remote Professional position in Jacksonville, Florida.

Candidate possesses: Strong sales, management, and customer relationship management professional with a Bachelor's Degree in Computer Information Systems and a Concentration in Business Administration.

After reviewing the job opportunity & requirements posted, I am confident that I with my office skills and experience, I am qualified to be a great asset to this company. Best Regards,

Langston J. Dunham

Authorized to work in the US for any employer

Work Experience

Collections & Credit Associate, Seasonal

McKesson Medical-Surgical - Jacksonville, FL

February 2022 to Present

• Interface with customers who have outstanding account balances in order to obtain payments or negotiate payment plans.

• Daily decisions to ship or hold orders over credit limit and/or past due.

• Discuss account resolution with internal parties.

• Ability to handle difficult conversations with Senior Leadership and the customer.

• Ability to perform complex reconciliations of customer accounts and outstanding receivables Medicare Pharmacy Authorizations and Appeals Analyst CVS Health - Jacksonville, FL

November 2020 to Present

• Utilizing multiple software systems to complete Medicare appeals case reviews

• Meeting or exceeding government mandated timelines, turnaround time, productivity and quality standards

• Conveying resolution to beneficiary or provider via direct communication and professional correspondence

• Acquiring and maintaining basic knowledge of relevant and changing Med D guidance Inside Sales Associate

Publishing Concepts (PCI) - Jacksonville, FL

September 2021 to February 2022

• Update caller s contact records for their school or organization s directory Collect stories and conduct interviews for the Oral History Project

• Sell directories and alumni products (such as hats, travel bags, and apparel)

• Learn proven sales strategies applied in a high-energy and supportive environment

• Report to the Inside Sales Manager and meet regularly to develop a positive working relationship Social Media Content Review Analyst

Genpact - Jacksonville, FL

February 2019 to July 2020

• Reviewed videos, documentation, and images that have been uploaded to social media platforms

• Made informative decisions on whether or not that content is appropriate, fraud, according to guidelines set by client

• High empathy and cultural awareness of political/social situation regarding the relevant market/region

• Awareness of the cultural/regional differences for nuanced policy decisions to be applied

• Strong reasoning and analytical capabilities

Account Executive

Fidelity National Information Systems (FIS) - Jacksonville, FL June 2016 to March 2020

• Maintain customer engagement by conducting progress reviews process card payment programs

• Provide periodic campaign status reports and recommend next steps to customers and/or bank resellers

• Active involvement with the implementation team to ensure quick realization of card revenue

• Inspect and identify potential issues with the customer’s vendor data file

• Prepare vendor data files for vendor match submission

• Perform vendor matches on vendor data files

• Analyze and report on vendor match results

• Maintain high levels of professionalism and customer service at all times Accounts Receivable Representative

McKesson Medical Surgical, Temporary - Jacksonville, FL January 2016 to April 2016

-- Conducted daily outbound calls to delinquent accounts to acquire a payment or form a payment plan

--Assisted customers to close out their legacy accounts (PSS) and transfer their info to McKesson (MMS)

--Released and held customers’ orders based on how much their account is currently past due

--Sent past due invoices and statements to customers, upon request, via fax, email, and mail

--Answered inbound calls & voicemails to taking payments, answering billing questions, and transferring calls

--Responsible for working with applications: JD Enterprise One and 9.1, Oracle Database,& Microsoft Office Suite

Account Manager

GCA Services Group - Jacksonville, FL

June 2014 to November 2015

• Transportation with company vehicle

• Assist the Area Manager with scheduling & conducting interviews, background checks, fingerprints, and credit checks

• Distributed payroll checks to over 65 employees biweekly

• Monitored and input data for daily attendance in the new system Kronos

• Typed disciplinary action reports, evaluations, and weekly safety training for custodial staff Account Executive

Comcast - Jacksonville, FL

June 2013 to January 2014

-- Interacted with customers via telephone to assist with a variety of customer inquiries and issues

-- Built rapport with the customer, assisted, reassured, and educated the customer throughout the call

-- Promoted and recommended Comcast products and services based on a logical relationship to the customer's needs and interests

Account Executive, Temporary

TD Auto Finance - Jacksonville, FL

February 2013 to April 2013

-- Initiated outbound calls and receiving inbound calls from customers

-- Provided financing and related services to both dealers and consumers nationwide

-- Collected on designated high risk delinquent accounts

-- Maintains up-to-date customer contact information in the FAW/CASS system Fraud Analyst, Seasonal

Fanatics - Jacksonville, FL

September 2012 to December 2012

• Fraud checking emails, Received calls, determined nature of business, and directs callers to destination

• Outbound calls, Loss Prevention, duties: research accounts, account verifications

• ATG Emailing, Exchanges, Returns, Trouble Tickets, etc. Education

Currently completed the Federal SAFE Pre-Licensure Education requirements in Mortgage

September 2020 to September 2020

Certification in Computer and Information Systems Security/Information Assurance

New Horizons Learning Center - Jacksonville, FL

2012 to 2013

Bachelor's in Computer Information Systems

Edward Waters College - Jacksonville, FL

2003 to 2009

Associate's degree

Skills

• Microsoft Office (5 years)

• Management (2 years)

• Customer Service (5 years)

• Sales (5 years)

• Salesforce (1 year)

• Business Development (3 years)

• Training (3 years)

• Call Center (5 years)

• Loss Prevention (Less than 1 year)

• Collections (Less than 1 year)

• Finance (2 years)

• Kronos (2 years)

• Interviewing (2 years)

• Payroll (2 years)

• Jd Edwards (1 year)

• Accounts Receivable (1 year)

• Organizational Leadership (2 years)

• Oracle (1 year)

• Sales Experience

• McKesson

• Relationship Management

• Customer Relationship Management

• Computer Networking

• Help Desk

• SAP

• Microsoft Excel

• Account Management

• Microsoft Word

• Microsoft Powerpoint

• Project Management

• Microsoft SharePoint

• Business Analysis

• Outside Sales

• Agile

• Active Directory

• Visio

• Process Improvement

• Microsoft SQL Server

• CRM software

• Telemarketing

• Telemarketing

• HIPAA

• Documentation review

• Technical Support

• Business Requirements

• Windows

• Operating Systems

• Quality assurance

• Content creation

• Workday

• HIPAA

• Problem-solving

• Team Work

• Reliability

• Flexibility

• Driving

• English

• Courier

• Cold calling

• Negotiation

• IT

• Microsoft Access

• Analysis skills

• Commercial driving

• Delivery driver experience

• Medical Collection

• User Interface (UI)

• Requirements Gathering

• XML

• Jira

• SQL

• Software deployment

• Serving

• Accounting software

• Presentation skills

• Financial analysis

• Account reconciliation

• Construction

• Test cases

• UNIX

• Rally

• SDLC

• APIs

• ServiceNow

• Teradata

• ETL

• System design

• Procurement

• PeopleSoft

Links

https://www.linkedin.com/in/langston-dunham-93797149 Certifications and Licenses

driver's license

Assessments

Customer Focus & Orientation — Proficient

April 2020

Responding to customer situations with sensitivity Full results: Proficient

Technical Support — Completed

April 2020

Performing software, hardware, and network operations. Full results: Completed

Sales Influence & Negotiation — Proficient

July 2020

Influencing and negotiating with customers.

Full results: Proficient

Outside Sales — Proficient

March 2020

Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient

Call Center Customer Service — Proficient

July 2020

Applying customer service skills in a call center setting. Full results: Proficient

Work style: Conscientiousness — Proficient

September 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Data entry: Attention to detail — Proficient

August 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Typing — Proficient

August 2021

Transcribing text

Full results: Proficient

Marketing — Completed

July 2020

Understanding a target audience and how to best communicate with them Full results: Completed

Administrative assistant/receptionist — Familiar

August 2021

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Delivery driver — Proficient

August 2021

Interpreting instructions or signs and solving problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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