Property Manager Customer Service

DANA CLAIRE RUPPEL

San Antonio, Texas ***** 210-***-**** ****.******@*****.***

SUMMARY

Talented Portfolio Manager bringing 25+ years of experience in making proactive fund proposal and knowledgeable in marketing as well as skillful managing exposure, maintaining client satisfaction and capitalizing on emerging opportunities. Excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive and business audiences. Ambitious Collections Manager desiring to help companies get more money owed using tried and true tactics that work effectively. Eager to take on high-volume operations in the property management industry. Hard-working and familiar with scripted interactions and collections guidelines. Also, a Seasoned Collections Manager offering expertise in billing, account management and financial administration gained over many years in the property management industry. SKILLS

• Business development

• Financial budgeting and reporting

• Tenant and Eviction Laws

• Marketing and advertising

• AMSI

• Yardi

• Sales Force

• Microsoft Outlook

• Microsoft MS

• Budgeting

• Contract negotiation

• Loan processing

• Property tours and inspections

• Teams Software

• Collection Expert

• Leasing and sales

• Affordable Housing Programs

• Customer service-focused

• Staff Management

• Detail-oriented

• Comparative market/ analysis skills

• Home inspections

• Marketing/Promotions

• Expert closer

• Innovative Marketing Strategist

• Strong organizational skills

• Property Management skills

EXPERIENCE

Account Manager for the San Antonio Market 02/2021 to current Progress Residential, San Antonio, TX

• Conducted New Hire and Orientation Process

• Discussed and supervised on going training needs

• Supervise up to 15-17 employees to include Maintenance, Resident Retention Specialist, Make Ready Managers and their staff, Jr. and Senior Accountants, and Collection Specialists.

• Conducted Quarterly Reviews

• Assessed vacant homes for charges

• Set up Zoom Meetings to include new policies and procedures

• Complete Move Ins and Move Outs in Yardi and Salesforce

• Review Transfers

• Mentoring when needed

• Completed reporting and marketing audits

• Conducted Evictions

Regional Supervisor 01/2014 to 01/2021

Equity Group, Inc., San Antonio, TX

• Prepared vendor bids by analyzing internal financial and technical data as well as researching competitors’ offerings

• Analyzed internal financial and technical data, as well as researched offerings of competitors, to prepare bids

• Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing safety audit

• Managed special projects to increase revenue and customer numbers while reducing costs and streamlining processes. Practiced resident retention and new leasing techniques at all times On-Site Property Manager 02/2010 to 08/2014

Drought Properties, Inc., San Antonio, TX

• Inspected property regularly to identify deficiencies and schedule repairs

• Directed collection in monthly income with consistent high payment rates

• Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices

• Compiled and conveyed all operational and financial data to regional manager

• Inspected grounds, facilities and equipment to determine repair and maintenance needs

• Showed tenants around properties, highlighting features and redirecting concerns to capture interest

• Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes

• Reviewed and interpreted vendor contracts to effectively enforce all requirements

• Created and oversaw budgets and reserve studies for the property

• Leased new units and continued to gain renewals. Portfolio Manager/Director of New Business Development 02/2004 to 12/2009 AAM, San Antonio, TX

• Oversaw and managed a portfolio of seventeen (17) various Homeowners Associations, New Build Up Communities, Commercial Real Estate/Strip Centers and Condominium Associations

• Supervised and oversaw three (3) on-site Community Managers and five (5) Maintenance Technicians

• Extensive knowledge and understanding of Governing Documents

• Reviewed and finalized all monthly financial packets and prepared yearly budgets and reserve studies

• Controlled budgeted expenditures

• Met with Board members on a monthly basis or as needed

• Developed and presented proposals for new investments and business opportunities

• Communicated market developments, portfolio changes and annual performance information to clients

• Trained new employees on company procedures

• Drafted and reviewed financial statement compilations before being approved by partners EDUCATION AND TRAINING

Bachelor of Business Administration in Marketing 1987 to 1992 UTSA San Antonio, TX

• Professional development completed in 1992

• Minored in Sociology

• Graduated with 3.7 GPA

ACCOMPLISHMENTS

• Increased profits without reducing customer satisfaction rates

• Consistently earned high-quality scores during post interaction customer surveys

• Expense Control

• Promoted to Regional Manager and assisted with training and supervision of leasing agents, assistant managers, accounting and maintenance

• Developed new collection methods, increasing revenue generation

• Earned "Manager of the Year" Award in 2006 and 2008

• Learned the art of meeting and speaking with owners of multi-family communities as well as Boards of Directors

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