BRUCE W. LEE

**** ****** *****

Colorado Springs, CO 80927

719-***-**** aduv5w@r.postjobfree.com

Highlights of Qualifications:

40+ years experience in Retail and Sales, practicing A+ Customer Service

Four years supervisory experience in a sales and production environment

Strong ability to maintain and service assigned territories with a high degree of professionalism in a customer service-oriented environment

Demonstrate excellent listening and empathy and leadership skills

Education

DeVry University, Colorado Springs, Colorado

Bachelors in Technical Management, Emphasis in Human Resource Management, 2010

Relevant Courses: Strategic Staffing, Training and Development, Principles Management, Project Management, Human Resource Management

* Induction into Sigma Beta Delta Honor Society June 2008; 3.79 GPA

* Graduated Magna Cum Laude.

* Awarded Prestigious Who’s Who Among Students Honors.

*** Transcripts available upon request***

Electronics Technician Certification, Worldwide Education Center, Concord, Ca 1995

Xerox Low volume Copier Certification, Oakland, Ca. 1995-1998

Diebold Training Classes, Bank of America, Livermore, Ca 1998

Employment History

Fine Jewelry Sales

JC Penny’s- Colorado Springs, Co 02/01/2022- Present

Assist Customers with all their jewelry needs

Discuss lifetime protection plans

Assist in on-line ordering

Process repair orders outgoing and incoming

Opening and Closing Procedures

Maintain all jewelry security and privacy protocols

Stocking and cleaning of all Jewelry department areas

Security Officer

Allied Universal Security Colorado Springs, Colorado 01/15/2021 to 1/31/2022

Monitor both lobby and parking lot activity. Periodic perimeter walks

Welcome customers at the front door and assist as necessary.

Maintain all security logs

Maintain close proximity presence when unruly customers create problems

Front End Customer Service Clerk (Journeyman Level)

Cashier- Journeyman Level

Kroger/Kingsoopers, Colorado Springs, CO. 02/2018 to 12/31/2021

Incoming calls and route to appropriate departments or management. Assist in meeting customer needs.

Assist with breaks both at the Customer Service desk and at the fuel kiosk

Assist customers with Western Union sending and receiving of funds, paying bills, rent

Assist and process money orders, purchase and cashing

Sell and cash out lottery and scratchers.

Cashiering, refunds, rug doctors

Follow all store and legal regulations in the sale of tobacco, medications and alcohol

Manage Self Checkout operations. Assisting customers with all related needs and concerns.

Customer Care Representative

First Source USA, Colorado Springs, Co. 06/2017 to 12/ 2017

In-bound Calls; Assist members, Medical providers, brokers, and employers with all insurance related concerns

Follow all HIPPAA, Client, and company guidelines to insure privacy and confidentiality

Is maintained

Demonstrate patience and empathy for internal and external customers,

Take initiative in learning procedures and policies to enhance the customer experience

Meet all metrix for quality, adherence, productivity and time limitations

Sales Manager Kum & Go, Colorado Springs, Co. 08/2014 to 06/2017

Open and Close Shifts

Inventory and Various daily reports

Order and check merchandise in

Supervise 1 to 2 employees

Merchandising and display

Sales and Service Relationship Manager

First Source-BarclayCard, Colorado Springs, Co 01/2011 to 08/2014

Inbound Calls. Assist customers, meet customer’s expectations and needs, solidify customer loyalty.

Practice proven sales techniques, demonstrate product knowledge, proven high percentage of closed sales.

Demonstrate patience and empathy for internal and external customers,

Take initiative in learning procedures and policies to enhance the customer experience

Headed and coordinated the Crochet Corner In conjunction with M.O.V.E. program

Floor Sales Associate

Ace Hardware- Uintah Gardens, Colorado Springs, Co 04/2011 to 11/2011

Assist customers, meet customer’s expectations and needs, solidify customer loyalty.

Practice proven sales techniques, demonstrate product knowledge, proven high percentage of closed sales.

Demonstrate patience and empathy for internal and external customers,

Take initiative in learning procedures and policies in various projects and departments

Consultative Sales Associate

Sears- Chapel Hills, Colorado Springs, Co 9/2005 to 4/2011

Assist customers, meet customer’s expectations and needs, and develop customer loyalty.

Practice proven sales techniques, demonstrate product knowledge, close majority of sales.

Train/Coach new and existing employees regarding sales techniques, policies and procedures.

Demonstrate patience and empathy with all employees.

Take initiative on various projects in department: inventory, stocking, and aesthetics.

Communicate effectively with management, employees, and customers.

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