Supply Chain Customer Service
Resume:
PROFILE
A Strategist and manager Involved in operations, Projects, and logistics both in inbound and outbound with the integration with the production or corporate needs. Considering the human resource, the most valuable part of any process. Involvement and experienced in private and public. Having the integrity and abilities for making decision for long term activities and fast decision making in crisis solving scenarios. Always being responsible for my actions and decisions. Highly motivated, Energetic, creative, resourceful professional with an international background and experiences.
CONTACT
PHONE 1: +(31-687******
EMAIL: *****@*******.***
EDUCATION
Universidad ICESI. Cali-Colombia Business Administration
Centennial College, Toronto-Canada Electronic Commerce
SKILLS
Helicopter View of business process
Business Process Improvements
Agile Managing Processes
Strategic Planning
Ability to work under Pressure
Creative and Resourceful
HIGHLIGHTED WORK EXPERIENCE
GXO Logistics – Eindhoven, Netherlands; www.GXO.com
Transportation Planner Jan-2022 – Dec 2022
Daily transport Processes, Planning Delivery and pick up schedules, coordination with logistics suppliers and Freight forwarders for both inbound and outbound shipment.
Coordination transport of export shipments in high volumes and multiple export destinations. Shipment documentation per destinations and client requirements.
Hi volume inbound coordination of containers.
Coordination and interaction with warehouse ground floor for accurate delivery and reception of goods.
Cross interdepartmental coordination and communications for streamline process.
Colegio Bolivar – Cali, Colombia; www.colegiobolivar.edu.co
Head of Transportation Department 2013 – 2021
Business Unit Management. Achieving and sustaining cost reduction in both operational and maintenance cost of approx. 20% via Assertive procurements, Correct Fleet Management, and service efficiencies.
Procurement: Performing full market cost analysis of most influential purchasing items and services. Negotiating with current and new suppliers. Implementing a tight control over consumables.
Selection, implementation, and integration of applications for tracking, analyzing, optimizing fleet, and cargo management.
Fleet Management: Performing the preventive, predictive and corrective maintenance plans of all vehicles. Strong focus on preventive and predictive maintenance to achieve overall cost reductions.
Development and control of the Department s budget. Commercialization, budgeting, and pricing strategy of the service. Address, manage, and solve complaints, claims.
Recruitment, selection, Scheduling, supervision, and monitoring of all Resources; Fleet, personal, and resources. Optimizing both
Management of department services. Responsible for creating and running over 70 efficient daily routs. Serving over a thousand users with the strictest security guidelines.
HHRR functions: Performance evaluation of all personal. Mediation and resolution of conflicts.
OTHER EMPLOYMENT
ilGarabato Restaurant; Cali, Colombia 2006 – 2016
Telepizza; Barcelona, Spain 2002 – 2003
Exact Software B.V.; Delft, The Netherlands 2001 – 2001
EL Pais S.A.; Cali, Colombia 2004-2005
Kidnap & Ransom Negotiator
COMPUTER SKILLS
Proficiency in E.R.P.
Proficiency in Microsoft Office Applications.
Ability to learn proprietary software.
HOBBIES
Travelling
Playing sports; Mountain Bike
Playing Music
Cooking and baking
LANGUAGES
Fully Bilingual in English and Spanish.
Currently in online Dutch classes.
NATIONALITY
Dutch
SOCIAL MEDIA
Linkedin www.linkedin.com/in/robert-clerx
CONTACT
PHONE: +31-687******
ADDRESS: Burg Van Hooflaand 57
5503BK Veldhoven
The Netherlands
Material and human resources for a successful operation. Managing and controlling a staff of 50.
Active participation of Administrative, Security, biosecurity Comities. Active participation on international School Transportation forums. Creation and implementation of Biosecurity protocols for Covid. Total Restructuring of the service under biosecurity protocols.
Contraloría general Santiago de Cali - Cali, Colombia
www.contraloriacali.gov.co 2012
Exercising fiscal control in a subsequent and selective manner to the Management of the Municipal Administration and individuals and entities that manage funds or assets of the municipality.
Transportes Modelo S.A.S – Cali, Colombia;
www.montacargas-cali.com
Deputy Manager, 2007 - 2011
General Management of both lines of the business and location. Machinery rental service mainly focused in forklift and cranes services and truck transportation services.
Supervising, scheduling, and controlling of all rental forklift / cranes’ services. Coordinating personal, logistics and equipment to meet service requirements.
Procurement: performing cost analysis of all purchasing items and services. Negotiating with suppliers. Implementing a strong control of operation consumables. Selection, negotiation, and control off all necessary parts and services providers for the proper operation and maintenance of the fleet
Responsible for the preventive, predictive and corrective maintenance of all trucks, forklifts, and equipment. Supervision of all repairs and the supply chain of materials required for the services and workshop operation.
Supervising the administrative process of service orders, billing, and bill collection.
Customer service, negotiation, and on-Site supervision of services at customer’s locations.
Maintaining, supervising, and leading the Work Safety Program.
Laboratorio Lutecia de Colombia S.A. – Cali, Colombia
Supply Chain Manager - Pharmaceutical Industry, 2005-2007
Managing production and procurement timeline. Planning the overall production schedule of the company with its respective supply chain. Material Resource planning (MRP) from supplier selection, purchase agreements, and scheduling of dispatch all raw materials for production.
Purchase negotiations with domestic and international suppliers. And 3rd party manufacturing including Production slot scheduling.
Creating costs matrix of each production batch and deviation analysis from budget production costs.
Managed to maintain production for 2 years under a corporate restructuring mandate.
ROBERT CLERX
Procurement, Supply Chain, Operation, Transport and Logistics Manager
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