EDUCATION

Woodhurst Secondary School - ****

Grade 12 – National Senior Certificate Bachelor Pass

TEFL UNIVERSAL - 2022

TEFL Advanced 120 Hours

SHERWIN

GOVINDSAMY

CONTACT

PHONE:

+27-839-***-***

ADDRESS:

Chatsworth, Durban, South Africa

EMAIL:

aduv2d@r.postjobfree.com

SKILLS

Computer Skills

Communication Skills

Leadership Skills

Customer Service/Relation Skills

Organizational Skills

Problem Solving Skills

Teamwork Skills

Active Listening Skills

Decision Making Skills

Time Management Skills

Administrative Sills

Language Skills

Finance (Debtors)

Retail Banking

Data Entry

Conflict Resolution

WORK EXPERIENCE

English Learning Centre’s (Vietnam)

Homeschool / Learning Centre Teacher

2020 - current

[RESPONSIBILITIES]

Classroom management.

Prepared and delivered fully organized lessons that were provided.

Delivered instruction in one-on-one, small group and full class contexts to increase opportunities for student engagement.

Teaching IELTS – Speaking, Listening and Writing

Observed students to identify concerns and developed strategies to address challenges.

Attended and contributed to training sessions.

Provided monthly feedback on student progress and development.

Mercantile Rental Finance

June 2019 – February 2020

Debtors Administrator / Query Resolution Consultant

[RESPONSIBILITIES]

Responsible for dealing with the recovery process of unpaid rentals.

Execute adequate and timely collection and instigate recovery activities in order to minimise risk cost and optimise returns.

Investigate payment arrears in the portfolio and determine the appropriate collection steps.

Communicate with debtors by telephone and in writing to manage debtors and arrears process.

Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection/ recovery.

Adding, changing and deleting information from client records.

Dealing with enquiries relating to billing from clients, relation managers and suppliers.

Issuing of notices to debtors.

Processing of refunds and credit notes.

Handing over of accounts to legal.

Discovery

May 2007– March 2015

[ACHIEVEMENTS]

Performance Excellence Award – Top Performer Operations Performance Excellence Award – Top Achiever Retentions Debtors Administrator (Vitality Life - UK)

September 2013 - March 2015

[RESPONSIBILITIES]

Maintained positive customer relationship and minimise bad debt exposure.

Performed telephone contact with customers according to guidelines to ensure payments.

Negotiating payments while continuing to build a positive relationship with the client.

Managed collection efforts with a high level of persuasiveness and professionalism.

Processed correspondence in response to clients complaints and discrepancies.

Filed and scanned documents onto clients database.

Adding, changing and deleting information from client records.

Processing of debit orders/refunds.

Account reconciliation.

Compiling of training manuals.

Cancellation / reinstatement of policies.

Debtors/Collections Administrator (Vitality Life - UK) June 2010 - August 2013

[RESPONSIBILITIES]

Investigate payment arrears in the portfolio and determine the appropriate collection steps.

Identified, researched and resolved billing variances to maintain system accuracy and currency.

Contacted clients with past due accounts to formulate payment plans.

and discuss restructuring options.

Complied data for review by senior management of arrears and payment reports to measure portfolio performances.

Reconciliation of accounts.

Processing of debit orders/refunds.

Writing letters in an attempt to bring resolution to unpaid accounts.

Dealing with enquiries from brokers, account managers, clients.

Maintenance of customers information.

Cross selling of products to clients.

Debtors Administrator (Vitality Life - USA)

May 2007 – May 2010

[RESPONSIBILITIES]

Responsible for Group portfolios

(Companies/Firms/Individuals).

Execute adequate and timely collection and instigate recovery activities in order to minimise risk cost and optimise returns.

Performed telephone contact with customers according to guidelines to ensure payments.

Negotiating payment plans and options while continuing to build a positive relationship with the client.

Investigate payment arrears in the portfolio and determine the appropriate collection steps.

Processing of Debtors orders/refunds.

Account Reconciliation.

Adding, changing and deleting information from client records.

Administered and reported on arrears and payments.

Dealing with enquiries from group contacts and individual customers.

Sent emails to clients to answer enquiries and took ownership of all calls and queries answered.

Clientele Life

May 2004– April 2007

[ACHIEVEMENTS]

Performance Excellence Award – Outstanding Production Performance Excellence Award – Valuable Contribution Performance Excellence Award – Rising Star

Debtors/Conservation Administrator

October 2005 – April 2007

[RESPONSIBILITIES]

Collection of arrears on delinquent accounts.

Calculate and set up payment plans according to individual specific financial situation.

Record information about financial status of customers and status of collection efforts.

Maintain customers records by updating, adding or removing information.

Perform various administration functions for assigned accounts.

Operate telephone switchboard to answer, screen, or forward calls.

Greet visitors and assist with their enquiries or direct them to the appropriate department.

Customer Service Administrator

May 2004 – September 2005

[RESPONSIBILITIES]

Provided information and assistance to callers, and attempted to resolve all enquiries on first contact with the customer.

Ensured that al telephone calls are answered promptly and that customer queries, request and complaints were resolved in line with company procedures.

Worked towards call targets and KPIs.

Supported administrative functions.

Sent emails to clients to answer enquiries and took ownership of all calls and queries answered.

Operate telephone switchboard to answer, screen, or forward calls.

Greet visitors and assist with their enquiries or direct them to the appropriate department.

ABSA Bank

Retail Banking (Teller/Sales/Enquiries)

May 2003 – April 2004

[RESPONSIBILITIES]

Provided optimal customer services to retail banking customers.

Processed all cash transaction within the bank.

Make precise entries into banking system.

Tally the full cash amount at the close of business.

Managed all account inquiries from customers and provided assistance.

Sound knowledge of various bank products and services.

Ability to resolve all customer issues efficiently.

Responsible for setting up new savings and cheque accounts.

Analyzed customer requirements and recommended the appropriate retail product.

Ability to cross sell to established customers.

Maintained confidentiality of all customer information for banking.

Ensure compliance to all retail banking policies and procedures.

Provided appropriate feedback to management for various customer activities.

Contact this candidate