Jessica Dixon

*** * **** ** *** A Lakeland, GA **635 912-***-**** aduv2c@r.postjobfree.com

PROFESSIONAL PROFILE

Results-driven, dependable, hardworking and experienced medical professional committed to providing efficient, high quality customer service seeking career opportunities in the healthcare industry.

Serve as liaison between physician, patient, and insurance carriers.

Strong verbal, written and interpersonal communication skills.

Process payer appeal requests and physician and insurance changes.

Knowledgeable of pharmacy insurance billing and coding, third-party adjudication, and prior authorization process.

Greenway EMR; Microsoft / MS Excel; MS Word; MS PowerPoint; Typing Speed: 60 WPM.

Certifications: First Aid, CPR, and Heartsaver Bloodborne Pathogens. KEY QUALIFICATIONS

Medical Billing Scheduling Insurance Claim Processing Insurance Verification Payment Posting HIPAA Compliance

Deductibles Co-Payments CMS 1450 (UB-04) CMS 1500 Payroll/Fee Schedules Anatomy & Physiology Medical Office Procedures Practice Management Medical Terminology Medical Coding Co-Payments EOBs CPT HCPCS Worker’s Compensation Third Party Payers Government Payers ICD-9 ICD-10 Managed Care (HMO, PPO, and POS) Tricare Revenue Cycle Management Electronic Medical Records (EMR) Electronic Health Records (EHR) Meaningful Use EDUCATION

Ultimate Medical Academy Associate of Science Degree in Medical Billing and Coding, 2019 South University School of Pharmacy Doctor of Pharmacy Degree, 2006 RELEVANT PROFESSIONAL EXPERIENCE

Appling Healthcare - Baxley, GA 07/2013 - 07/2015

Pharmacist in Charge / Customer Service

Answered telephones, responding to questions or requests.

Established or maintained patient profiles, including lists of medications taken by individual patients.

Improved patient treatment plans by monitoring lab values and adjusting medications accordingly.

Maintained proper storage and security conditions for drugs.

Mixed pharmaceutical preparations, according to written ordered for hospital patient and employee prescriptions.

Pre-packed bulk medicines, filled bottles with prescribed medications, and typed and affixed labels.

Priced and filed prescriptions that have been filled.

Received and stored incoming supplies, verified quantities against invoices, checked for outdated medications in current inventory, and informed supervisors of stock needs and shortages.

Received written prescription or refilled requests and verified that information is complete and accurate.

Checked filled prescriptions by technicians and counseled patients on new medications or medication questions.

Monitored 25 patients in a behavioral health unit and 100 patients in a nursing home to help improve their quality of life. Walmart Pharmacy - Hazlehurst, GA 10/2010 - 05/2012 Pharmacy Manager / Customer Service

Positively impacted the pharmacy by increasing our daily prescription count by 100 prescriptions.

Trained technicians on computer systems regarding how to properly enter prescriptions.

Educated patients on proper techniques for using diabetic meters, blood pressure monitors, meter dosed inhalers, nebulizers, and insulin pens.

Processed and accurately filled, verified, and dispensed prescription orders, counseled customers regarding healthcare, and prescription and over-the-counter (OTC) medications.

Ensured compliance with company and regulatory policies and procedures in accordance with legal, ethical, and professional standards of pharmacy practice, which includes abiding by HIPAA regulations. Jessica Dixon (cont.)

Central Pharmacy - Glenville, GA 10/2006 - 10/2009 Pharmacist / Customer Service

Retrieved and triaged phone and fax prescription orders, and input information in computer.

Prepared, packaged, and labeled pharmaceuticals according to policies and legal requirements.

Maintained confidential patient profiles and drug inventory records.

Communicated with physician offices to clarify and verify medication questions.

Utilized computer systems to screen for drug interactions, duplications, contradictions, and allergies.

Followed established procedures concerning security of controlled substances, pharmaceuticals, and disposal of hazardous waste materials.

Evaluated charts for local nursing home in connection with that pharmacy to ensure medication lists were up to date, a diagnosis was given for the purpose of each medication, and patients were not having adverse reactions. ADDITIONAL WORK EXPERIENCE

Gilmer Warehouse - Cochran, GA 10/2021 - 06/2022

Production Line / Forklift Operator

Work cooperatively with warehouse associates to drive performance, productivity, customer service, quality and efficiency

Provide outstanding service to customers by maintaining attention to detail and proficiency

Prioritize trucks in and out of dock doors based on schedule and demand of products, keeping in constant communication with yard jockey

Efficiently and accurately operate warehouse management system to track pallets, ship/receive product, and answer questions about specific pallets

Accurately complete paperwork

Operate a forklift safely and efficiently, in accordance with company or site-specific safety policies and procedures

Perform daily maintenance inspections of equipment

Use handheld scanners/tablets for warehouse management system compliance, inventory, movement/tracking of products

Load and unload trailers to assigned area

Check product on inbound/outbound to ensure that items and quantities are correct and there is no damage Kelly Services - Baxley, GA 01/2020 - 06/2021

Substitute Teacher

Assume duties of the classroom teacher in accordance with school district lesson plans, school rules, and Kelly policies. This includes:

Leading instruction in the classroom by conducting the teacher’s existing lesson plans

Instructing students on a variety of classroom topics/courses

Building positive relationships

Assigning reasonable tasks and homework

Motivate students to learn, and encourage classroom participation

Create a classroom environment that’s conducive to learning and appropriate to the maturity and interests of students

Adapt to the various learning styles of students

For long-term assignments, it may be required to develop lessons plans, as well as create, administer, and grade tests and assignments

TopGolf - Jacksonville, FL 03/2018 -10/2019

Bayhost / Shift Lead / Event Ambassador / Marketing / Customer Service

Maintain knowledge of the menu and possess the ability to serve with outstanding attention to detail.

Excellent communication, time management, and organization skills.

Work in a fast-paced environment as part of a team and show energy and enthusiasm.

Show a high level of self-awareness, receptivity to change, and integrity.

Guide other associates through a successful shift from beginning to end.

Set up and cater special events such as birthday parties, meetings, holiday parties, and others.

Ensure all materials on display on-site comply with brand standards (timely, updated, and in good shape).

Set up for events, communicate TopGolf brand to guests, and report back campaign results.

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VOLUNTEER EXPERIENCE

Jessica Dixon (cont.)

Feeding Northeast Florida - Jacksonville, FL 09/2018 - 09/2018 Volunteer

Ensured high-quality, safe food was being distributed to clients and worked with a team to sort and package food. Pit Sisters - Callahan, FL 07/2019 - 07/2019

Donation

Gave donation of $200 to help provide tiny homes for pitbull rescue dogs. Flu Vaccine Clinic - Savannah, GA 10/2002 - 10/2002 Volunteer

Administered Flu vaccines to patients that made appointments with CVS. Diabetes Screening - Savannah, GA 09/2002 - 09/2002 Volunteer

Screened patients for elevated blood glucose levels that made appointments with CVS. Blood Pressure Screening - Savannah, GA 08/2002 - 08/2002 Volunteer

Screened patients for elevated blood pressure that made appointments with CVS.

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