WENDY R. KRSNAK

Fargo, ND ***** 701-***-**** aduv1q@r.postjobfree.com

Office Associate with 25 years of experience with the Clay County Sheriff's Office and 15 years of experience working for Dakota Hospital, Midwest Home Health Care. I excel at handling confidential material, data entry, making routine office tasks as efficient as possible while maintaining high standards in achieving company goals. Aiming to broaden my work experience into a position with your company Resolving issues with both customers and co

-workers.

Word processing

Cash Handling

Document control

Billing and Invoicing

File management

Time management

Problem-solving skills

Filing and data archiving

Sorting and labeling

Accounting familiarity

Business administration

Multi-line phone proficiency

Mail handling

60 WPM typing speed

Database Management

Office Associate, 09/1998 to 01/2022

Clay County Sheriff's Office – Moorhead, MN

Clay county sheriff's office

I did data entry for our civil process papers, e-filing return to the courts, billing for civil process, data entry, data release, transcription of reports, handling phone calls and front desk, taking gun permit applications, impound releases, working with New World system, Laserfiche, Order for Protection and Harassment Orders, Excel, Word, cash register and other office duties. Answered average of 100 calls per day to take messages or redirect calls to appropriate colleagues. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Processed and prepared documents such as business or government forms and expense reports. Maintained transaction security by verifying payment cards against identification. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Reported facility and room maintenance problems to appropriate personnel for immediate remediation. Maintained clean reception area to promote positive, professional environment for clients. Sorted and distributed incoming mail and prepared outgoing mail. Performed unloading, counting, weighing and sorting of incoming articles to cross-check with invoice or requisition list.

Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.

Maintained office supply stock to control shrinkage and prevent overstocking. Reviewed files, records and other documents to obtain information and respond to requests. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs. Directed phone inquiries, answered customer questions and scheduled appointments. Responded to inquiries from callers seeking information. Processed payments and informed individuals of further financial responsibility to facilitate timely payments.

Restocked supplies and placed purchase orders to maintain adequate stock levels. Delivered clerical support by handling range of routine and special requirements. Prepared packages for shipment, pickup and courier services for prompt delivery to customers. Monitored premises, screened visitors, updated logs and issued passes to visitors . Collaborated inter-departmentally to assist with workflow and gather reports and data to achieve Result. Organized, stored and retrieved files to enhance daily operations and support customer needs. Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.

Prepared meeting materials and took clear notes to distribute to stakeholders. Receptionist / Medical Secretary, 07/1985 to 09/1998 Midwest Home Health Care – Fargo, North Dakota

Midwest home health care, inc

Medical transcription, receptionist duties, entering doctor's order, billing for Medicare, misc Office duties.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Maintained energy and enthusiasm in fast-paced environment. Proved successful working within tight deadlines and fast-paced atmosphere. Used critical thinking to break down problems, evaluate solutions and make decisions. Offered friendly and efficient service to customers, handled challenging situations with ease. Developed and maintained courteous and effective working relationships. Maintained excellent attendance record, consistently arriving to work on time. Resolved problems, improved operations and provided exceptional service. Improved operations through consistent hard work and dedication. Exceeded goals through effective task prioritization and great work ethic. Kept information confidential and followed HIPAA guidelines to maintain patient trust. Organized paperwork such as charts and reports for office and patient needs. Enhanced office productivity by handling high volume of callers per day. Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Located, checked in and pulled medical records for patient appointments and incomplete charts. Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.

Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.

Proofread documents and correspondence for accuracy and completeness. Entered orders and e-prescribe information and created clinical visit summaries. Received, recorded and addressed incoming and outgoing communication via telephone and email. Moorhead Technical College

1984

Hawley High School General

Very dependable Work very well with change Work well under pressure 2 EDUCATION

PERSONAL INFORMATION