SAVITA VIJAYAN

OBJECTIVE

Looking forward for a challenging position where I can utilizing my ability, knowledge and skills developed through my experiences and education, assuring credible performance and hardworking leads to the growth of organization.

STRENGTHS

Ability to easily adapt to work culture and employees of the Organization

Perseverance and goal oriented

WORK EXPERIENCE

1. LeadCorp BPO & Consultants Pvt Ltd.

Designation: Operational Manager

Duration: From 21st March 2017 till 26th February 2021

Ensuring that health and safety regulations are followed.

Develop and qualify lead opportunities, resulting in high-quality lead generation

Work with sales team to successfully transition over leads.

Refine the sales pitch and process to achieve optimum results.

Create best practices for outbound prospecting including how to source, qualify and transition opportunities as quickly, efficiently, and independently as possible.

Document policies and procedures based on expertise in specific job areas; work with team to document best practices and workflow, including updating of internal work instructions.

Maintain effective time management to maximize prospecting time, including pre-call planning and customizing scripts to market segments and prospect type.

Reviewing workloads and manpower to ensure targets are met.

Ensuring staff working on processes are happy and operating efficiently.

Supporting all functions of the business to work together.

Managing stock control and inventory checks.

Having a keen eye on budgets and budgetary changes.

Communicating changes in an order process to relevant parties.

Working on updating the Company website and content development.

Work includes resourcing or staffing, recruitment and ensuring the team strength status is maintained.

14, Sarla Niwas,

Kisan Nagar No.1,

Wagle Industrial Estate,

Thane (W) – 400 604.

Mobile : 986-***-****

Email: aduv0b@r.postjobfree.com

2. MT Educare Limited

Designation: Centre Administrator

Duration: From July 2015 till 21st March 2016

Handling day to day activities of the office like maintaining records of the educational office. Reporting lecture details & handling queries via email. Handled the test department details like preparing test schedule & activities related to conducting test as per schedule. 3. WNS GLOBAL SERVICES

Designation: Lead Coach Executive Trainer

Duration: From 28th September 2007 till July 2013

Responsibilities:

My role involved handling the Preprocess, Process and the nesting phase. The Preprocess involved the imparting details about the Company like when, how and the whereabouts of the Company. Also, it involved training on Business writing skills. The Process training involved training the theory as well as the practical. The Trainees were given hand on training about the work.

The Nesting Phase involved the Leadership qualities where the batch had a staggering target which had to be met week on week. On completion of this phase the successful Trainees were declared as permanent employees of the Company.

Other Achievements:

Working on Process improvement and completed a Kaizen project Good with retaining Agents and save Attrition.

Helping Agents in growing and move up the ladder in the Organization. 4. TRINITY COMPUTERS (INDIA) Pvt. Ltd.

Designation: Technician

Duration: From 28th November 2005 till July 2007

Responsibilities:

Worked as a Technician with the Account & Settlement department. Functioned at the Commission prospect of Insurance Company.

5. M/s VIMADALAL & CO.

Designation: Office Administrator & Personal Assistant Duration: From November 2003 till 26rd November 2005

& also from January 2000 till May 2003

Responsibilities:

Handling of calls, meeting requirements & secretarial work 6. M/s JOHNSON & JOHNSON

Designation: Office Administrator & Secretary

Duration: From May 2003 till September 2003

Responsibilities:

Handling of calls, meeting requirements & secretarial work 7. M/s RAMKRISHNA MOTORS

Designation: Office Assistant

Duration: From June 1998 till December 1999

Responsibilities

Handling of calls, meeting requirements & secretarial work JOB PROFILE:

Maintenance of clients’ personal records/details and also updating the database as per the requirement.

Correspondence with various clients as per requirement.

Maintenance of incoming papers or correspondence for future retrieval or references.

Coordinating with the administrative staff for various activities according to the requirements.

EDUCATIONAL QUALIFICATION

Passed M.Sc. (Chemistry) with 53.3% in May 1997 from University of Mumbai

Passed B.Sc. (Chemistry) with 72.12% in May 1995 from University of Mumbai

Passed H.S.C. with 71.17% in March 1992 from Mumbai Board

Passed S.S.C. with 80.28% in March 1990 from Mumbai Board COMPUTER SKILL SET

MS-Office, Ms-Excel, Ms-PowerPoint

Internet Access

PERSONAL DETAILS

Date of Birth : 5th July 1974

Mobile No : +91-986*******

E-Mail : aduv0b@r.postjobfree.com

Languages known : English, Hindi, Marathi & Malayalam SPECIAL INTEREST

Hobbies : Reading, & Listening to Music

.

Interacting with people.

Place : Thane

Date :

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