Judith Strassner 209-***-**** aduuzt@r.postjobfree.com

OBJECTIVE

A career opportunity in the fields of collections management, accounting, and account management

PROFESSIONAL EXPERIENCE

Corto-Olive/Senior Accountant/Collections, Stockton, CA 2/2021-Present

Managed collections activity for the company.

Reported financial activity for the controller.

Processed all receivable, payables, checks, payroll and invoices for payment.

Responsible for calculating and paying corporate taxes.

Prepared bank reconciliations

Month End Reporting

Open New accounts for Vendor

Working closely with the Managers with invoicing and recreating invoices.

Prepare Bank Reconciliation for the Corporate Credit Cards

Post Journal Entries

Knowledge of QuickBooks and FishBowl

Prepare Bank Deposit

Maintain and Balance Petty Cash

DeltaTrak/A/R Collections Specialist, Modesto, CA 2/2017-2/2021

Oversaw collections for the company.

Made collections calls and prepare accounts for legal action to be taken.

Prepared daily cash report and month end reports for the CEO

Partnered with the sales group to ease collection process with customers.

Processed all payments and receivables

Bed Bath and Beyond/Fraud Department Supervisor, Stockton, CA 6/2016-12/2016

Managed Fraud Department, supervised 8 employees.

Reviewed and approved all online Credit Card Payments before they shipped to avoid fraud.

Managed skip-trace process.

Premier Community Credit Union/Loss Prevention Manager, Stockton, CA 1/2011-12/2015

Management/Leadership Duties

Provides staff with required training and resources.

Responsible for counseling, performance evaluation, motivation, and discipline of collection staff.

Account Management

Determined delinquent loans for the purpose of obtaining delinquent payments.

Arranged payments schedules to bring loans current.

Rescheduling existing payments or determining member’s present status to make provision for obtaining outstanding balance.

Consult with members requesting extension; prepared and reviewed for hardship and modifications.

Legal Duties

Processed small claims proceedings on delinquent loans as appropriate. Attend small claim hearings.

Prepared wage garnishments: foreclosure proceeding on delinquent loans secured by first or second mortgage deeds.

Attend 341 Hearings for Chaper-7 and prepare reaffirmation agreements on secured loans.

Prepare Proof of Claims for Chapter 13 Attached Mechanic lien on security property which may include Real Property and Personal Property.

Account Receivable and Accounts Payables

Responsible for the collections of NSF checks which may result in a loss to the credit union.

Applied payments that are received by customers and members.

Pay all vendors invoices when due.

Prepare requests for charge-off loans determined to be uncollectible for presentation for the Board of Directors

Assigns charge-off accounts to attorney or collection agency for appropriate action.

Maintains control of charged-off accounts, reviewing for further recovery; monitor for accuracy

Prepares weekly and monthly delinquency reports presented to the Board of Directors.

Mokelumne Federal Credit Union/Collections Manager, Lodi, CA 9/2004 – 1/2011

Management and Leadership Duties

Managed and supervised a staff of 3 collectors: responsible for team building.

Managed a portfolio of accounts which included 3rd party consumer accounts.

Set workload strategies.

Directly responsible for overseeing the leadership and management of the company collection functions.

Account Management

Negotiated settlement of accounts and reasonable payment arrangements within corporate guidelines.

Audited and reviewed delinquent account records; determined which customers were contacted for collection of overdue accounts

Monitored receivables and collections; provided updates and appropriate reporting procedures.

Initiated credits and adjustments to customer accounts within company policy limits; checked for credit viability on requests for extended terms and evaluated various adjustments on exception documents.

Maintained the integrity of the company policies and procedures, which is to treat every customer with the highest level of respect, both internal and external.

Directly responsible for building and maintaining relationships with the company and its clients to enhance the company collections efforts.

Legal Duties

Processed small claims proceedings on delinquent loans as appropriate. Attend small claim hearings.

Prepared wage garnishments: foreclosure proceeding on delinquent loans secured by first or second mortgage deeds.

Attend 341 Hearings for Chaper-7 and prepare reaffirmation agreements on secured loans.

Prepare Proof of Claims for Chapter 13 Attached Mechanic lien on security property which may include Real Property and Personal Property.

EDUCATION

Chabot College, Hayward CA - Associated Degree in Accounting/Business

Sacramento Chapter for California Credit Union Collectors Council (CCUCC) – President - 10 Years

Planning the Annual CCUCC Conference

Credit/Collections Management Staff Supervision & Training Fraud Detection/Loss Prevention

Influencing & Negotiation

Issue Resolution/De-escalation Debt & Liability Reduction

Risk Assessment & Prevention

Group Order Review & Approval Research & Investigation Business/Operations Management

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