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Compliance Analyst Customer Service

Location:
Grand Prairie, TX
Posted:
January 22, 2023

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Resume:

Olukayode SORUNKE, CFE

Address: **** ****** ***** ****, *** 137, Grand Prairie, TX 75050

Phone: 862-***-**** Email; aduuzp@r.postjobfree.com

Certified Fraud Examiner Collection & Claims Resolution Analyst

Summary of Accomplishment:

An accomplished and result-oriented analytical professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments.

Accounting experience with focus on Account collection, insurance follow up, claims investigation, denials and appeal

Holds credit for driving exhaustive fraud analysis and investigation, identifying cases, recommending courses of action, analyzing high-risk business relationships, and maximizing restitution efforts to achieve substantial funding recoveries.

Technical Skill Areas:

Working knowledge of laws, regulations and guidelines relating to the Financial industry, Mortgage Industry, Insurance industry, Health Care industry and Fair Debt Collection Practices

Working Knowledge of case Management System, Billing, Account Collection and Claims Resolutions

Strong interpersonal skills for dealing with clients

Actimize, Lexis Nexis, World -check, Microsoft Office suite (adv. Excel)

PROFESSIONAL CREDENTIALS

Texas Life Agent Insurance License

Anti-Money Laundering (AML) and Financial Crime Certification (2021) IIRSM

Certified Fraud Examiner (2020) Association of Certified Fraud Examiners

Certified Professional Forensic Accountant (2019) Institute of Certified Forensic Accountants.

EDUCATION

M.sc -Accounting (2015) Bowen University.

B.Sc. (Hons) Accounting (1998)

PROFESSIONAL WORK EXPERIENCE

ALLIED UNIVERSAL SERVICES (APRIL 2022 -Till Date)

CREDIT& ACCOUNTS COLLECTION ANALYST

Report to AVP- Credit & Collection Services

Answer inbound calls from customers in a fast paced, goal-oriented billing and collection department

Responsible for collection, management, and resolution of outstanding invoice from past due accounts.

Perform pre-sale credit risk evaluation, including financial statement analysis and analysis of data obtained from bank and trade references

Proactively use resources to research, resolve and respond to complex customer issues including, but not limited to pulling reports and analyzing data.

Provide customers with supporting documents and other correspondence to resolve delinquent and /or disputed accounts.

Interfaces with sales support, customer service, and accounts receivable in reconciling accounts

SITUSAMC HOLDINGS, (SEPTEMBER 2021-APRIL 2022)

AML Compliance Analyst

Report to: AVP, TM and CSM

Responsible for analyzing and resolving alerts generated by internal systems and answer hotline calls. Alert may include criminal behaviors, fraud and money laundering attempts, negative media etc.

Draft and File Suspicious Activity Reports (SARs- Form 8300) consistent with FinCEN requirements.

Conducting Investigations of manual or automated suspicious activity alerts, documenting narratives on investigative findings, and determining whether the case should be escalated.

Analyzing transactional data and conducting internal and external research on subjects using a variety of research tools.

Audit and review all underwritten loan files to determine compliance with lender credit underwriting guidelines and representations and warranties, and to ensure an investment quality loan product.

Run system logic against information captured and handle any exceptions that may come from the application of this logic against the data captured. Apply exceptions and handle validations where necessary to ensure a complete and accurate review

IRON MOUNTAIN/ BANK OF NEW YORK MELLON, DALLAS, TX (MAY 2021– sept 2021)

CREDIT COMPLIANCE ANALYST

Report to: CSM - Operations

Reviewed loan files and documents to ensure compliance has been met; regulatory, states compliance and Federal (Patriot Act).

Reviewed and verify information on loan documentation, borrower information and tittle reports to verify borrower has ownership on refinanced transaction and that seller has ownership for purchase transaction. Verify that there is no unpaid lien or judgements and that mortgage liens have being paid off through the transaction.

Reviewed and scrutinized tax returns, social security retirement and disability rewards statements to determine qualifying income, calculate self-employment income from tax returns including 1120’s and 1065’s.

Audit various functions handled throughout the office for compliance with Federal and company policies, procedures and regulations.

AMAZON LOGISTICS (JANUARY 2017– MAY 2021)

FRAUD INVESTIGATION ANALYST

Report to: Senior Manager -Loss Prevention

Investigate fraud related losses, interview and record statement of witness and suspects, document all investigative activities and prepares written reports of findings.

Identify new and emerging patterns of fraud and compromise and proactively take ad hoc actions to improve efficiency and reduce time to identify new fraud techniques, tactics and procedures.

Use statistical analysis to segment customer behaviors and develop target solutions to prevent complex fraud activity.

Contribute and lead special projects which reduce fraud related losses, while maintain focus on a positive customer experience.

Coordinate fraud detection and prevention activities and training, providing advice on method and best practices.



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