Customer Service, Restaurant Manager
Resume:
Auburn Dental Assisting School
Certification
Crossroads Christian School
High School Diploma
OLIVE GARDEN 2017-CURRENT
JOB TITLE: RESTAURANT MANAGER
Demonstrate superior customer service and professionalism at all times.
Work to resolve any issues/concerns in order to retain loyal business and increase client satisfaction.
Participate in meetings for professional development and updates in the organizational process.
Submit recommendations towards process improvement and identify customer needs.
Provide on-the-job training to new hires and serve as subject matter expert to current staff.
Maintained excellent customer service by stressing "the customer comes first" in all weekly employee meetings.
Hired, trained, coached, and developed team members, with the express purpose of integrating talented individuals into a team capable of exceeding all customer and corporate expectations with regard to service, food safety, and restaurant cleanliness.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Provided coaching and counseling for staff as needed which developed an efficient and respectful team.
LEDWIG DANCE ACADEMY COORDINATOR 2017-2018
DANCE TEACHER
Effectively designed and planned curricula for students, preparing progressive lesson plans to enhance their experience.
Recorded and maintained attendance records.
Accurately completed all administrative duties related to dance classes.
Enforced rules and policies by maintaining constant surveillance.
Led, supervised, and provided guidance to program participants.
Attended all training and required staff meetings.
Met/exceeded al key performance metrics and objectives for students. CROSSROADS CHRISTIAN SCHOOL 2014-2016
TEACHING ASSISTANT Victoria, TX
Maintained order in the classroom by following lesson plans left by the teacher, applying appropriate teaching strategies in the classroom with various skill levels.
Completed progress reports that include individualized notes regarding students’ strengths.
Demonstrated resourcefulness and teaching effectiveness in meeting the needs of students with learning disabilities.
Corrected behavioral problems by using the classroom behavioral system, guiding students through planned activities and tending to their physical needs, differentiating instruction to meet all students' needs.
Determined appropriate consequences for inappropriate student behavior and write a report for the teacher about the class’s event.
Maintained communication with parents via conferences, phone calls, and notes, assesses students' understanding and learning both formally and informally.
Followed policies and regulations in keeping progress notes and student records, performing regular monitoring and completing before deadline. Microsoft Office
Training and Development
Team Leadership
Customer Service
Training and Development
Record-Keeping
Administrative Support
Client Management
Communication Skills
Process Improvement
Reports/Documentation
Analytical Skills
Data Integrity
Deadline-Oriented
DEVIN ROSS
************@*****.***
New Braunfels, TX
EXECUTIVE PROFILE
CONTACT
R
EDUCATION
EXPERTISE
EXPERIENCE
DEVIN
Self-motivated Leader with years of expertise in managing assigned duties. Highly organized, meticulous to detail and conscientious self-starter that’s able to strategize and prioritize effectively to accomplish multiple tasks while rapidly adapting to changing demands. Intuitive thinker and problem solver that is resourceful and flexible with an infectious enthusiasm for fulfillment of assignments.
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