Service Representative Medical Billing

Kathie Frazell

*********@*****.*** 818-***-**** Grants Pass, OR 97526

Professional Summary:

Reliable and self-motivated professional with a demonstrated ability to provide a higher level of customer services to internal and external customers. I am seeking a challenging customer support position, preferably with option to work from home. I offer reliability, leadership, and responsibility, as well as a strong work ethi, exceptional customer service skills, and excellent written and spoken communication skills. I am detail oriented with the ability to adapt well and accommodate change while learning new skills. Education:

United Education Institute College (UEI) Van Nuys, CA Graduated April 2012

• Trained to prepare/submit claims; monitor patient accounts; EOB and EOMB pro icient.

• Microsoft Of ice, Word, and Excel.

• Working knowledge of HIPAA regulations and Medical Law and Ethics.

• Collections; insurance veri ication; obtaining authorizations/TARs.

• Knowledge of managed care (HMO, PPO & private), Medicare and Medi-Cal iling procedures. UEI College: Certi icates and Honors 2012

• Medical Billing and Insurance Coding Certi icate (not certi ied/licensed).

• CPR and First Aid Certi ied, American Heart Association.

• HIPAA Compliancy For HealthCare Professionals Course.

• Mentorship; Medical Billing and Insurance Coding. Work Experience:

FCR - Customer Service Representative GoPro/Etsy/Upstart Grants Pass, OR September 2014 - June 2022

• Assisting customers/members with product information.

• Assisting with order placement and contacting sellers (Etsy).

• Troubleshooting and resolving issues.

• De-escalating customer issues..

Grant & Weber – Insurance Eligibility and Follow-Up Calabasas, CA September 2012 – 2014

• Contacting various medical insurance to verify eligibility.

• Patient Advocacy (assisted resolving over-charged patients).

• Follow-up with medical insurance on claims status resulting in revenues in excess of $1,000,000 to date.

• Update demographics and insurance information and status using Impact and Compumedic software. Terry Hines & Associates – Account Support/Production Artist Burbank, CA August 1991 to May 2010

• Production Artist; created, designed and produced print advertising for clients.

• Accounts support; assisted in client con lict resolutions; and assured satisfaction with follow-up calls.

• Developed ile formatting standards for client postings; trained others in formatting.

• Streamlined method of inventory control; worked with vendors for product pricing.

• Utilized Microsoft Of ice, Adobe Creative Suite, QuarkXpress, and InDesign software in daily work low.

• Entered data and compiled required Haz-Mat reports.

• Developed and maintained rapport with corresponding local agencies.

• Headed company safety committee and maintained exit protocols.

• Maintained good working relations with both management and workforce.

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