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Student Intern Customer Service

Location:
Durham, NC
Posted:
January 22, 2023

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Resume:

SAI KRISHNA NAMBURU

aduuy7@r.postjobfree.com 984-***-**** www.linkedin.com/in/saikrishnanamburu Durham, NC EDUCATION

DUKE UNIVERSITY Durham, NC

Masters of Engineering Management (GPA: 3.66/4) August 2022 – December 2023 (Expected)

• Course Work: Management in High Tech Industries, Operations Management, Sustainable Products for Green Energy Transition, Marketing, Intellectual Property/Business Law/Entrepreneurship, Supply Chain Management. GANDHI INSTITUTE OF TECHNOLOGY AND MANAGEMENT Hyderabad, India Bachelor of Technology, Mechanical Engineering (GPA: 3.70/4) June 2017 – May 2021

• Relevant courses: Product Management, Project Planning and Management, Total Quality Management.

• Awards: Merit Scholarship (seven out of eight semesters); Graduated with University rank five in Mechanical Eng. EXPERIENCE

EVGO Fast Charging, Student Consultant September 2022 – December2022

• Analysed Life Cycle Assessment for EVgo charging station to detect issues with waste load, recycling, reuse, reclamation, and end of life that have an impact on the viability and to calculate the carbon footprint of the product.

• Performed a gap analysis with the industry competitors and recommended features for human-machine interaction

• Examined practical user experiences and user paths to improve the EVgo app's user experience and performing competitive analysis and looking across complementary apps to integrate with certain features ACCENTURE SOLUTIONS Pvt Ltd, Application Development Associate SAP - SD July 2021 – July 2022

• Collaborated with developers, project leads, and clients to understand the requirements and provide design recommendations consistent with long-term IT strategy.

• Resolved over 70 tickets by Providing functional expertise, guidance, and instruction on SAP functionality to clients ensuring zero KPI misses, which outperformed in conforming with SLA (Service Level Agreement).

• Pioneered a strategy for automation to develop new process and managed the deployment of all activities with cross- functional teams, resulting in a weekly save of 6+ person-hours.

• Collaborated in the development of interfaces, reports, and data conversions by performing 5+ levels of testing, including functional regression, user acceptance integration, and performance. LARSEN AND TOUBRO Infotech Limited, Intern January 2021 – March 2021

• Managed RFPs, communicated with regulatory offices, handled international logistics, and maintained relationships with 50+ global suppliers, gaining knowledge in enterprise resource planning systems.

• Supervised a team of 7 contractors to perform maintenance activities and improve equipment reliability.

• Collaborated with cross-functional teams in engineering, and logistics to expedite order deliveries. ACADEMIC PROJECTS

ITC Limited, Operations Student Intern August 2020 – December 2021

• Handled and Managed a Paper Machine responsible for production of 1.8 LTPA paper boards operating at the speed of 900 meter per minute.

• Enhanced positive customer service by production of products that meet CTQs (Critical to Quality) and maintained a multi-skilled team of 40 members and more.

• Played a vital role in collaborating with the ABB Team to set up a Web Inspection System for defect identification and categorizing various defects.

• Conceptualized and implemented automation, material handling systems, special purpose machines; taking business process re-engineering initiatives to enhance overall business productivity. LEADERSHIP EXPERIENCE

• Executive Board Member of G-MUN (GITAM Model United Nations) for two consecutive years (2018 and 2019).

• Head of Liaison and Finance (2020); and Member of the Public Relations team (2017-19) of Kalakriti, the student body.

• Patient Service Coordinator for Covdonors and Successfully coordinated and connected over 100 patients with relevant resources across Telangana and Andhra Pradesh.

SKILLS & PROFESSIONAL CERTIFICATONS

Business: Project Planning, Agile (Scrum & Kanban), Jira, Sprint Planning & Resource Allocation, Market Research. Product: Design Thinking, Product Management, Customer Interview, Go-To-Market Strategy, Agile Methodology. Technical: Python, Java, C, HTML, SQL, Tableau, Power BI, GaBi Software (LCA), Ansys Workbench, Fusion 360, SAP- SD, ERP.



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