Philadelphia, PA *****
Andre Evans
**********.****@*****.***
Housekeeping Professional
Domestic & Hotel Cleaning Experience Dedicated to Service Excellence
Competent and dependable housekeeper with experience in private residences as well as large hotels. Valued for impeccable standards in maintaining a clean, sanitized, tidy and pleasant environment for hotel guests and clients. Skilled at selecting the best tools and methods for all cleaning jobs.
— Housekeeping Skills & Services —
Daily & Deep Cleaning
Dusting & Polishing
Steam Cleaning
Vacuuming & Mopping
Kitchen & Bath Cleaning
Countertop, Appliance & Grout Cleaning
Carpet Cleaning & Wood Floor Polishing
Window Treatment Cleaning
Clothes Laundering & Ironing
Furniture & Upholstery Cleaning
Room Tidying & Organizing
Silver Polishing
— Experience —
Double Tree Hotel Philadelphia, PA Housekeeper / Crew Leader, 2013 to Present
After initial success on housekeeping staff at Double Tree Hotel, promoted to housekeeping crew leader of newly opened Hotel. Currently supervise an 8-member housekeeping crew, with personal and team accountability for cleaning rooms daily as well as assigned conference facilities and public access areas.
Implemented innovative step-savers that reduced average cleaning time per room from 30 to 25 minutes while maintaining hotel’s “White-Glove” quality standards. Saved thousands of dollars in annual labor costs and honored with “Star Award” for efforts.
Created checklist for daily stocking of housekeeping carts that improved inventory management and prevented unnecessary trips to stockroom during cleaning rounds.
Met quality and efficiency goals at both hotels. Led training that helped boost housekeeping’s customer satisfaction rating to the highest out of all departments (96% positive score).
Upshur’s Cleaning CO Philadelphia, PA Housekeeper, 2011 to 2013
Contracted by professional cleaning business to provide housekeeping services to residential clients.
Received top scores on customer evaluations for thoroughly cleaning homes.
Accommodated client preferences regarding housekeeping methods, seamlessly shifting from the use of chemical cleaners and nontoxic or “green” cleaning aids.
Converted 68% of customers into repeat clients, driving a 22% revenue increase in one year.
— Education —
Community College of Philadelphia Philadelphia, PA GED
Professional Development (Double Tree Hotel):
White-Glove Housekeeping Supervisory Skills
HAZMAT/Chemical Handling Guest Service Excellence
Reliable Transportation Scheduling Flexibility (Able to Work All Shifts)