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Quality Manager Customer Service

Cherry Hill, NJ
January 22, 2023

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Khalid Hussain Sheikh

* ******* **** ****** ****, NJ 08002

C 856-***-****


Bachelor’s degree in Mechanical Engineering. Started career as a Manufacturing Engineer and worked in leadership positions developing and implementing Quality programs from the ground up specially but not limited to Industrial, Medical and foodgrade gases manufacturing companies. Practically used Six Sigma and LEAN methodologies and tool sets with the objective of cost and waste reduction and improve customer satisfaction. Certified Lead Auditor for ISO 9001:2015 and acted as Management Representative working with third-party auditors. Effective working alone or in a team. Able to quickly master new skills and procedures. US Citizen authorized to work and ready to relocate.


Merck Pharmaceutical Company, West Point, PA (Through Spectraforce Technologies)

Deviation Management Specialist;

8/16/2021 – 12/31/2022

Worked on a special project to reduce the Human Related deviations at Merck West point, Pensylvania site.

Job responsibilities included problem solving using lean Six Sigma techniques, project management, CAPA with clear deliverables and targets.

Drove Nonconformance Resolution (RCA) and robust corrective actions.

IIdentified mprovement opportunities and participated in continuous improvement initiatives

Met directly with site operations’ Teams to execute, influence, lead, and drive culture and mindset change

Reduced the occurrence and reoccurrence of Human Related Errors across the organization

Support of Merck Management system functional responsibilities (e.g. execution and alignment of processes)

Collected data used in the development and/or maintenance of Metrics and KPIs

Identified and developed opportunities to reveal the social nature of the high-performance workplace that puts the people and sites first, and share best practices

Developed behavioral Gemba and integrate into leadership standard work to provide insight into potential human error traps and opportunities to create conditions for success

Worked closely with the Business Managers, Engineering, Manufacturing, and Quality Team to apply 8 step problem solving methodology and process when applicable

AGL Welding Supply Company Clifton, New Jersey

Quality Assurance Manager; 6/18/2018 – 6/30/2020

Quality Manager of Medium size Manufacturing and Supply company with around 100 employees

reporting directly to Company President.

Managed Quality Assurance and Quality Control department of 10 staff members including Supervisors, Inspectors, Chemists and Technicians.

Managed QC lab with instruments such as Gas Chromatographs and analyzers. Well versed with Gas Chromatography principles and working.

Scheduled and performed Internal Quality Audits in all designated work areas

Understand and interpret customer requirements; convert into manufacturing

requirements (define necessary inspection and critical process points and required


Customer complaint response and tracking: Monitor complaint type and frequency to

verify effectiveness of corrective actions.

Defined, implement and Monitored the systems required to ensure compliance (GMP’s,required certifications, sanitation, and customer audit requirements).

Worked as required with Engineering, Sales, and Customer Service in completing Customer enquiries and concerns.

Performed Vendors audits and evaluations for approvals in company’s approved vendors list

Analyzed Customer Complaints and Returned goods for root causes; Planned and executed Corrective and Preventive actions to avoid recurrence.

Identify training needs of employees and Coordinated with training organizations to conduct those trainings

Maintained documented Quality system for the company using Paradigm-3 software.

Created new procedures and work instructions for company processes and amended existing ones when changes occurred in the Operations.

Implemented Lean Manufacturing and Six Sigma priciples in the company processes to bring about continual improvements

Produced informative, well-organized presentations for Senior Executive Management

Maintained ISO 9001:2015 and other certifications and got FDA validation for new Helium USP product line that was considered valuable to customers needs and for business growth.

Abdullah Hashim Industrial Gases & Equipment Company, LTD (AHG)

General Manager of Quality Health, Safety & Environment; Jeddah, Saudi Arabia 1/1/2008 to 5/31/2018

Functional General Manager (GM) of large manufacturing company with 900+ employees tasked with the manufacture and distribution of Industrial Gases reporting directly to Company CEO

Managed/Supervised 42 employees including Managers, Supervisors and Inspectors

Managed QC lab with instruments such as Gas Chromatographs and analyzers. Well versed with Gas Chromatography principles and working.

Planned, Executed and Monitored the Function Business Plan with Emphasis on maintaining Key Process Indicators (KPI), Reliability and Cost Effectiveness

Advised Executive Management in the domain of Organizational/Business Development and Corporate Social responsibility

Identify training needs of the employees and Coordinate with training organizations to conduct trainings

Acted as a Mentor and Change agent for Six Sigma project teams formed for various cost/efficiency improvement projects

Produced informative, well-organized presentations for Senior Executive Management.

Responsible for Maintaining ISO 9001:2015, ISO 22000 (HACCP) and other certifications updated and seek any new certifications that are demanded or considered valuable to customers

Abdullah Hashim Industrial Gases & Equipment Company, LTD (AHG)

Branch Quality Manager; 5/1/1995 to 12/1/2007; Dammam, Saudi Arabia

Regional Branch Quality Manager looking after Quality Control and Quality Assurance functions reporting to Functional General Manager (GM)

Managed/Supervised 15 employees including Supervisors, Chemists and Inspectors

Planned, Executed and Monitored the Branch Business Plan with Emphasis on maintaining Key Process Indicators (KPI), Reliability and Cost Effectiveness

Performed Internal Quality Audits doing gap analysis and CAPA.

Responsible for Maintaining ISO 9001 QMS, ISO 14001 EMS.

Project team leader for ISO 17025 Accreditation of two Quality Control Laboratories

Project team leader for LIMS, lab Safety system.

Philips Electrical Industries of Pakistan, Limited, Karachi, Pakistan.

Deputy Manager of Quality (Lighting Factories); 8/1/1992 to 5/1995

Managed Quality Control and Quality Assurance Departments

Responsible for Document Control for Technical Library

General Tyre and Rubber Company of Pakistan, Limited, Karachi, Pakistan.

Manufacturing Engineer; 8/1/1987 to 7/31/1992

Maintained Machine History of Plant Equipment and Created Maintenance schedules

Officiated as Department Production Manager and Shift Manager in their absence


Good command of written and spoken English; Fair knowledge of Arabic.

Advanced Experience/Knowledge of Internal Quality Audits

Self driven and self reliant; Set goals and targets and lead by example; Exemplary Interpersonal Communication skills

Proficient People Management Skills, with the ability to lead, motivate, and manage performance of staff and build successful teams

Advanced Analytics/Decision Making Skills

Advanced knowledge of legal, regulatory, and compliance requirements

Versed in DOT, FAA, MIL, CGA, USP, OSHA, GMP standard requirements

Certified Lead Auditor for ISO 9001:2015 QMS and ISO 14001 EMS.

Well experienced working with ISO 22000 (Food Safety) and ISO 17025 (Lab Accreditation)

Practical expertise working with LIMS (lab Safety System)

Good Knowledge of NDT ( non-destructive ) testing methods

Proficient in Microsoft Word, PowerPoint, Excel, Access, SharePoint, etc.

Proficient in Power BI and Paradigm3 softwares

Familiar with Minitab software.


N.E.D. University of Engineering and Technology, Karachi, Pakistan

Bachelors Degree in Mechanical Engineering (GPA 3.5)


Principles of Management Certificate and Business Communication Certificate (Institute of Business Administration (IBA)) (Since 1/1992)

Six Sigma Green Belt Certificate (American Society For Quality (ASQ)) (Since 1/2012)

Quality Manager and Organization Excellence Certificate (ASQ) (Since 1/1999)

Lead Auditor ISO 9001:2015 QMS Certification (Exemplar Global)) (Since 11/2019)

Lead Auditor ISO 14001 EMS Certification (SGS Inspection Services) (Since 1/2006)

OSHA General Industry Certification (30hr Course) (Since 1/2014)

SERVSAFE Food Protection Manager Certification (Since 11/2020)

NRF Customer Service & Sales Certification (Since 11/2020)


(1)Mr. Hamid Sabzikari,

Vice President & General Manager,

Middle East, Egypt and Turkey

Air Products and Chemical Inc,

Dubai, UAE,



(2) Mr. Christopher Fenelon,


AGL Welding Supply Company,

New Jersey, USA,

Tel: 973-***-****

(3) Mrs. Jennifer Marshall,

Associate Director, MPS,

Merck West Point, PA

Tel: 267-***-****

Contact this candidate