Victim Advocate Detention Officer
Resume:
Maggie F. Boldin - *
MAGGIE F. BOLDIN
********@*****.***
Pahokee, Florida 33476
PROFESSIONAL SUMMARY
A self-motivated valuable team leader with outstanding written and verbal communication skills; seeking a career within the organization/company that will utilize my talents and skills in the contribution of the vision and mission statement of the company. Seasoned Social Work Professional Confidentiality Time Sensitivity Organization Active Listening Document Management Conflict Resolution Monitoring/Training Detail Precision Socially Perceptive Substance Abuse Education Excellent ability to adapt to difficult situations Exceptional analytical and organizational skills Keen attention to details Proven ability to successfully recruit and interview new hire candidates Excellent prioritization and multi-tasking abilities Experience with Microsoft Office Outlook, Excel, PowerPoint and Word. EDUCATION
Associate of Arts: Criminal Justice January 2012
Everest University – Tampa, FL
Associate of Applied science: Public Administration March 1983 Florida Memorial University – Miami, FL
● Student Body Treasurer
● Student Government Representative
SKILLS
Client Track Case Management System Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) 60 WPM with 10-key proficiency.
● Self-motivated ● Client assessment and analysis
● Team liaison ● Team leadership
● Conflict resolution ● Risk management processes and analysis
● Extremely organized ● Project management
● Strong verbal communication ● Data management
WORK HISTORY
Substance Abuse Counselor 05/06/2022 to Present
GEO Security Service
Sago Palm Correctional Institution
4955 Technology Way, Boca Raton, FL 33431
● Tracked/updated translation call duration times, billable statuses & additional call details; Monitor evaluate, and record inmates progress with respect to treatment goals; Modify treatment plans according to changes in inmates status; Complete weekly and Maggie F. Boldin - 2
random urinalysis testing; Counsel inmates in Individual & Group Sessions to assist them in dealing with illegal substance abuse; Developing Long & Short Term Treatment Goals; Schedule inmates medical and psychological evaluations; To monitor inmates criminal behavior and substance use; To compile reports of inmates treatment. Detention Officer 03/2019 to 11/16/2021
Dallas Marshal’s Office – Dallas, TX
Substance Abuse Aide 10/2020 to 11/05/2021
Abode Residential Men Treatment Program– Dallas, TX Bus Driver 01/2015 to 03/2017
Dallas Area Rapid Transit (DART) – Dallas, TX
Youth Victim Advocate 01/2011 to 01/2013
Promise House – Dallas, TX
● Educates clients in budgeting, food preparation, schedule management, self-advocacy, and household management Provide Safety and Precaution for Children without Foster Homes & Placement Provide Basic Living Skills Education Transportation for Field Trips.
● Developed new process for employee evaluation which resulted in marked performance improvements
● Worked directly with [departments, clients, management] to achieve [result].
● Performed initial client assessment and analysis to begin research process. Detoxification Case Manager 02/2015 to 11/2015
Nextus Recovery – Dallas, TX
● Monitoring of Client experiencing withdrawal from Drug Addiction, especially heroin abuse. Clients were referred to Community Support Groups and submitted to continuance random urinalysis testing, and education of the 12-Steps Recovery Module, and Substance Abuse Education and Medication Management Long & Short- Term Treatment Plans.
Victim Advocate 01/2013 to 01/2011
New Beginning Domestic Violence Shelter – Garland, TX
● Bundled incoming & segregate outgoing parcels by type & route items by destination Transportation to All Schedule Court Appointments for Protective Orders Arrange Day Care for Children Placement Settings.
● Weekly Conflict Resolutions and Anger Management Classes Employment Referrals Transitional Housing Placement Emergency Hotline Assistance. Occupational License Specialist 04/2011 to 04/2012 City Hall of Riviera Beach – 600 Blue Heron Blvd., Riviera Beach, FL 561-***-****
Mrs. Patricia Jackson, Supervisor
Maggie F. Boldin - 3
● As an Occupational License Specialist my duties consisted of visiting all the local businesses in the City of Riviera Beach for inspection of verify business owners license to operate a business with date of renewal and expired dates as well. To serve a notice of out of city compliance with 30 days to resolve the possibility of foreclosure on the business or property. Also, to assist customers with the proper documentation to obtain a business license with the City of Riviera Beach. Sometimes a Code Enforcement Officer will accompany me on various sites to issue a notice to vacate. Correctional Lieutenant 01/2008 to 01/2011
Dawson State Jail – Dallas, TX
Lieutenant
● Screened vendor submission for completeness & returned errors for correction Restrain, Secure, or Control Offenders, Using of Chemical Agents, Firearm, or other weapons to gain order.
● Resolve Problems Between Inmates Contraband Searches Respond to Emergencies such as Escapes Complete Administrative Paperwork & Shift Reports for Warden, Asst.
● Warden, Captain, and Chief of Security Processing Incoming & Outgoing Inmates
(Intake) and Transportation to other Institutions Training of New Correctional Officers Schedule Officers Work assignments and Station Monitor Weekly Visitation Maintain knowledge of Comply with, and enforce all institutional policies, rules, procedures, and regulations.
● Supervised within Correction (Jail) 10 to 15 Officers Juvenile Case Manager 04/2003 to 04/2007
Sago Palm Academy – Pahokee, FL
● Researched accounts to answer general/customer specific inquiries; including those related to tax taw Counsel youths on criminal activities and prevention Group meeting on Anger Management Daily documentation and treatment plans Monitor weekly family visitations Complete Intake Assessments Substance Abuse Education Recommend remedial action or initiate court actions in response to non-compliance with treatment goals Document reports describing youth incarceration progress Individual & Group Counseling Sessions Develop Re-Unification Plans for Discharge Prepare Monthly Progress reports to Juvenile Probation Officers, Assigned Judge, and Parents.
Adult Case Manager 2001 to 2002
West County Mental Health Clinic – Belle Glade, FL Drug Abuse Case Manager 02/2001 to 05/2007
West Palm Beach Treatment Center – West Palm Beach, FL
● Tracked/updated translation call duration times, billable statuses & additional call details Monitor evaluate, and record clients progress with respect to treatments goals Modify treatment plans according to changes in client status Complete weekly and Maggie F. Boldin - 4
random urinalysis testing Counsel clients in Individual & Group Sessions to assist them in dealing with illegal substance abuse Developing Long & Short Term Treatment Goals Schedule clients medical and psychological evaluations To monitor clients behavior during detoxification and record behavioral complications Refer clients to community resources for housing or further treatment to assist with continuous treatment Educate clients on victimization and Relapse Prevention To compile reports of clients treatment outcome to all designate parties such as; Probation & Parole, Judge, and Department of Children & Families and Employers. Tier II Substance Abuse Case Manager 2001 to 2004
Glades Correctional Institution (GCI) – Belle Glade, FL Court Reporting for Pre-Trial Offenders 02/1998 to 05/2007 Palm Beach County Sheriff’s Office (Judge Miller) – Belle Glade, FL
● Completed intake paperwork, fingerprints, and searches.
● Received and accounted for personal possessions and determined inmate work assignments.
● Prepared, processed and maintained forms reports, logs, records, and activity journals.
● Created and maintained arrest files on all inmates processed through the jail.
● Tracked inmates through head counts, visitor logs and scheduled activities.
● Reported to the Judge any infractions offenders violated while on probation. James E. Scott Community Association 1995 to 2000
● Ex-Offender Pleasant Worker Substance Abuse Residence Sherriff Drug Farm Court – Belle Glade, FL 1995
● Courtroom Experience
ACCOMPLISHMENTS
● Creative Problem Solving - Resolved product issue through consumer testing.
● Sales - Increased sales by 20%over a two-year period.
● Supervision - Supervised team of three staff members.
● Project Management - Worked directly with Executive Director on Collaboration of Policy and Procedures and Employee Relations to implement new goals and change.
● Effective Communication – Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
CERTIFICATIONS
● CPR Certified
● Certified Correctional Officer State and Local (CPO)
● Lieutenant in State Correctional Institutions
● Level II Private Security Officer
● Class “C” CDL License
Maggie F. Boldin - 5
ADDITIONAL INFORMATION
● I have (8) eight years of Hotel Management (Night Auditor & Front Desk Agent) experienced
● I have (10) ten years working with Juveniles with drug abuse addiction and residential incarceration placement programs.
ADDITIONAL WORK EXPERIENCE
● Mental Health Case Manager (Belle Glade, FL)
● Juvenile Justice (Adolescent) Case Manager (Pahokee, FL & Dallas, TX) REFERENCES
Upon Request
Please Note: There were times when I worked two (2) jobs within the same time years.
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