Entry Assistant Service Representative
Resume:
Elizabeth Marie Hutchinson- Johnson
Engaging Sociologist and winner of Student of Distinction award for communication Leesville, LA 71446
**********@*****.***
Sociologist, public speaker with over 10 years of experience. Specializing in customer service, data entry, telemarketing, sales and collections and cold calls. An enthusiastic public aid, customer service representative, teacher assisting people and students in general education and life events. Teaching and tutoring and mentoring children with a unique delivery and creative style is what makes the curriculum a cut above. As an assistant to children and many parents, customers and schools the skills utilized are proficient as a communicator and an activist for children’s growth and formal education. As a customer service representative Its my goal to help our customers love our company because of how awesome we make them feel. We sale the lifestyle and freedom to dream back to our clients. Willing to relocate to: Hawaii - Los Angeles, CA - Denver, CO Authorized to work in the US for any employer
Work Experience
Private Tutor
self employed - Eastvale, CA
April 2017 to Present
I help tutor children from the ages of 3 to 15. Subjects include, reading, writing, math, English, vocabulary, social science and history, and science. For Pre-K I assist with colors, letters, phonics and counting and addition. With 5+ years of tutoring and mentoring experience I bring innovation, energy and delight to every session. I am a team builder and work in promoting positive mindsets. I bring fun into learning which helps combat insecurities and aid in developing high self esteem. I work patiently and efficiently to help the light go on for heavy thinkers. I am flexible and can easily follow instructions. I like working with young minds and although I am tutoring and mentoring I also leave plenty of room to learn from them as well.
Data Entry Assistant/ Telemarketing Representative/ Customer Service Representative
Slim Tax Services - Gardena, CA
January 2012 to Present
Provide amazing customer service to our clients and assisted with maintaining above and beyond satisfaction. Perform cold calls to retain clients for the purposes of tax preparation. Diligently work to sale products over the phone and in person. Convey pricing and collected funds from clients that have balances. Perform data entry and help clients achieve success with debt management and paper work. Pay attention to details, think critically, and take amazing pride in performance and achieving companies goals.
Input data in database and keep all records organized using spreadsheets and other tools. Make data accessible, and produce reports when needed. Compare and analyze data. Filed and researched what was necessary to complete task of customer satisfaction. Trained other employees for future leadership.
Provider
State of California, Department of Health Care Services - Mira Loma, CA March 1996 to March 2021
The task performed include taking care of disabled and elderly people In their home. Including provide love and humor and self care in addition to housekeeping and bill management and home management. Care recipients benefit from short or long drives for relaxation and for business trips. To and from doctor appointments and for leisure with family and friends and for mental health. Trips to their doctor as well as to the grocery store and social outings. Care recipients indulge in grocery store visits as well as garden outings and museums and events. Assistance with dancing, bathing, walking and physical therapy and ambulatory care. Meals are cooked and prepared and home is kept tidy at all times. Medical Office Assistant
Light of Life Ministries - Moreno Valley, CA
March 2017 to 2020
I helped manage administrative and clerical tasks. I responded to messages, input data into system, typing, writing and speaking on the phone and in person to medical team and clients. Scheduled appointments and helped process claims. Greeted patients, with a professional attitude and patience. Answered phone calls and directed calls. Answered emails. Collections Specialist
HOUSEHOLD FINANCE - Ontario, CA
June 2004 to June 2006
I followed all legal guidelines to retrieve monies owed by debtors. At Household I earned high marks for going above and beyond the expectations to leave our clients very satisfied and our company in a positive place that allowed for their overhead to be low. I collected monies on difficult accounts and sometimes accounts that were past 200 days past due. I was in charge of keeping all private information of our clients confidential and I always stayed with our legal margins. I gave respect to all of our clients regardless of race, origin or creed or economic status. Data Entry Assistant and Customer Service Representative Sears - Ontario, CA
May 1998 to May 2003
Interact with customers, handle complaints, process orders, and provide information about products, help and assist with customer related products. Take request and adhere to what the customer needs. Serve customers according to company policy.
Keep track of data and analyze.
Produce reports and Input database with updated activities to keep securities in place. Update data base with new information.
Enhance system with with current records.
type and read and input data into a system with 97% accuracy and a low error rate. Type over 55 words per minute.
Education
College Degree in Sociology
University of California-Riverside - Riverside, CA September 2019 to Present
Associate in Arts (AA) in Communications
Moreno Valley College - Moreno Valley, CA
September 2015 to June 2018
High school diploma or GED
Skills
• Classroom Management
• Organizational Skills
• Experience Working With Students
• Event Planning
• Food Preparation
• Math
• Communication Skills
• Research
• Developmental Disabilities Experience
• Cleaning Experience
• Teaching
• Basic Math
• Typing
• Caregiving
• Experience with Children
• Senior Care
• Writing Skills
• Curriculum Development
• Home Care
• Tutoring
• Public Speaking
• English
• Sports Coaching
• Mentoring
• Social Work
• Microsoft Excel
• Management
• Typing (10+ years)
• Blogging
• Presentation Skills
• Administrative Experience
• Fundraising
• Public Relations
• Sales
• Telemarketing
• De-escalation techniques (2 years)
• Customer service
• Databases
• Analysis skills
• Negotiation
• Learning technology
• Early childhood education
• Adult education
• Detail oriented
• MS Office Word
• Spreadsheets (3 years)
• Lesson planning
• Classroom experience
• Preschool experience
Awards
Student of Distinction
May 2017
An award received for strong achievement and high grade point average and communication skills Certifications and Licenses
First Aid Certification
January 2019 to January 2020
De-escalation techniques
January 2000 to January 2003
As a criminal justice major I learned de-escalation techniques. And how to arrive at a decent outcome when clients are upset or angry.
Groups
Honor Society
April 2021 to Present
An organization to recognize achievements and success in the field of academia.
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