MELISSA CUMMINGS

aduuv6@r.postjobfree.com

862-***-****

East Stroudsburg, PA

Profile

Human Resource Expert with over 12 years of customer service experience working in cross functional teams servicing both external and internal customers

Experience

Talent Acquisition Specialist, Atlantic Health System - Nov 2020 - Jul 2021

• Responsible for candidate interview scheduling, travel arrangements, processing reimbursements, and ordering supplies for new contractors on the Talent Acquisition Team

• Responsible for weekly audits

• Assist Early Careers Lead with campus recruitment duties

• Guide Hiring Managers and new hires through the on-boarding process

• Escalate any issues related to on-boarding with the appropriate Talent Acquisition and/or HR contact

• Responsible for managing the end to end on-boarding process for external new hires, involving the following: drug screening, background checks, lung function tests, MVR’s, advising Hiring Managers of next steps, and maintaining proper handoffs to ensure a positive on-boarding experience for all involved

• Recommend process improvements to achieve operational excellence, and documenting processes and procedures

• Ad hoc project work within HR and working collaboratively with other functions

HR Shared Service Specialist, Atlantic Health System - Jul 2018 - Nov 2020

• Support work streams which will include but are not limited to: HRIS, Talent Acquisition, Talent Management, Employee Relations, Employee Services & Records, Compensation and Benefits, and Leave Administration.

• Respond to questions on standard, administrative procedures and practices via multiple channels (e.g., e-mail, phone, case management system). Educates customers of HR Services available to them and encourages self-service tools such as the HR Portal and other systems when appropriate.

• Escalate non-routine matters to appropriate individuals. Utilize the Help Desk Ticket process to respond to and resolve inquiries submitted by internal and external customers.

• Ensure high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s) / team(s). Appropriately documents case details and relevant information in the case management system.

• Ensure that all company policies and procedures are adhered to / in compliance with all applicable Federal, state, and/or municipal laws. Understands HIPAA policy and practice to ensure confidential employee information is protected

• Portray a positive, professional, customer and delivery orientated image of the company. Seeks to drive results and beneficial outcomes for the HR functional area team(s) and the customer at all times

Office Manager, Uncommon Schools — Jul 2017 - Jul 2018

• Serve as primary contact for all school’s constituents in person, over the phone, and via email

• Communicate effectively with students, teachers, families, trustees, donors, and visitors to ensure a welcoming main office environment.

• Coordinate on-site components of the school financial system such as purchase orders, payroll records, grant reports, and financial forms

• Support school events and activities as needed (making photocopies, setting up for special events, making phone calls to confirm attendance, etc.)

• Maintain school-wide information systems for students and personnel information (receive forms and paperwork, track missing forms, manage databases, update contact information, keep records current, etc.)

• Primary manager of daily student systems (manage student attendance and enrichment rosters, track school meal compliance, manage the homework center, etc.)

Executive Assistant, Novartis Pharmaceutical — Jan 2015 - Jan 2016

• Coordinates, prepares and edits reports and presentations

• Maintains expense report records

• Maintains team budget and opens, tracks and closes POs

• Coordinates and schedules live meetings as well as virtual ones via Zoom

• Coordinates team events and off-site meetings as needed

• Prepares email correspondence, organizes files, manages distribution lists, assembles relevant data as directed

• Maintains active and often rapidly changing executive calendars

• Manages domestic and international travel arrangements Education

New Jersey Institute of Technology — Bachelor of Arts, International Business

Skills

Sourcing - Customer Service - Applicant Tracking System - Microsoft Office - Social Media - Detail Oriented - Claims - Billing - Office Clerical

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